Microsoft Surface Go 3 Instruction Manual page 68

Points for special attention
Main reasons for not being
covered by the warranty
Earthquakes/
volcanic
Loss
eruptions
Misplacement
Tsunamis,
etc.
■Excluded expense items: recycling cost, disposal cost, etc.
Caution The customer may be required to do several tasks such as disk restoration and network/software setup when
resuming use of the device because of implementation of warranty repair or provision of replacement products.
However, the warranty does not cover any such task, and any costs incurred by the customer in performing such tasks
are not covered by this warranty.
1. Problems caused by intentional or negligent acts of the customer or a third party, or problems due to processing, modification, repair,
installation, construction, or cleaning that is not covered by the manufacturer's warranty.
2. Restoration or arrangement for the restoration of hard disk data, etc.
3. Problems caused by inspection, repair, or modification performed by a company other than the Company or a sales company designated by
the Company.
4. Problems caused by inappropriate use that is different from the handling method described in the user's manual or directions (such as
inadequate management, modification, extension, battery leakage, etc.) or improper handling.
5. Problems due to a natural disaster (earthquake, volcanic eruption, tsunami, etc.)
6. Problems caused by corrosive substances in the air including smoke damage, pollution, salt damage, hot spring areas, etc.
7. Problems caused by animals or insects, such as bird droppings, rat chewing, insect chewing, etc.
8. Problems caused by hard use beyond the expected usage as specified by the manufacturer (including use in particular environments such as
high temperature, high humidity, etc.)
9. When replacing commercially available consumable parts (batteries, bands, etc.) or parts specified by the manufacturer
10. Problems caused by the installation or use of consumable parts not specified by the manufacturer
11. Problems caused by using in a dusty location; a location with a lot of smoke or soot; a humid location; a location with drastic temperature
changes; a location with strong vibration; or a location near magnets, speakers, or other magnetic objects
12. Problems caused by data, programs, or other software downloaded through the communication environment (such as the internet). In
addition, if a device equipped with a communication function cannot be connected to the network for reasons not attributable to the device
itself.
13. If, due to loss, misplacement, or any other reason, the customer is not in possession of the warranted equipment, and the condition of the
warranted equipment cannot be confirmed. However, this excludes cases in which the customer does not possess the equipment under
warranty due to theft.
14. In situations that occur due to age-related changes or use and wear, that do not interfere with normal use, and that correspond to the scope
of age-related deterioration (sagging, natural fading, deterioration, rust, corrosion, mildew, discoloration, battery depletion, and other similar
reasons for exterior parts, painted surfaces, plated surfaces, resin parts, springs, etc.)
15. If damage occurs that does not affect the function or use of the warranted equipment (including appearance, scratches, LCD screen burnout,
pixel loss and brightness reduction)
16. Problems caused by recalled components or parts after the manufacturer has issued a recall
17. Problems caused by specifications, structural defects, or the inherent nature of the equipment under warranty
18. If any part of the components of the warranted equipment, such as parts, without which the warranted equipment would not operate properly
or would not meet the original specifications of the warranted equipment, is missing at the time of delivery of the warranted equipment to us
(except in the case where the part is removed due to a defect in the warranted equipment and is lost without negligence on the part of the
customer).
19. Damage of products other than the equipment covered by the warranty, or due to compatibility of additional equipment, software, etc.
20. Any and all expenses related to requests for repair in a condition that would not be considered a malfunction even by the standards of an
ordinary person with no technical knowledge, such as when the power is not turned on, or when adjustments, modification repairs,
maintenance, inspection, testing, or work occurs that does not involve the replacement of parts (when completed by cleaning, recovery, setup,
software updates, or renewal)
21. If a repair is requested without going through our company, or when a warranty repair request is made from outside of Japan when the
warranted equipment is taken outside of Japan
22. Problems caused by the exercise of governmental authority by the State or a public entity
23. Problems caused by the radioactive, explosive, or other harmful properties of nuclear fuel materials or materials contaminated by nuclear fuel
materials
24. Problems caused by war (whether or not war has been declared), the exercise of force by a foreign state, revolution, civil war, or other similar
event
25. If there is clear doubt as to the truthfulness of the content of the report pertaining to damage to the equipment under warranty
26. If insurance proceeds or mutual aid money, etc., regardless of the amount, is paid or a replacement product is provided by any warranty
contract (meaning any other insurance contract, mutual aid contract, or guarantee contract, etc., to compensate for damages or expenses
under Article 3 (Warranty Scope) concluded for the same products, accessories, etc., as those specified in Article 2 (Warranted Equipment))
besides this warranty
27. If, as a result of our inspection and diagnosis of the warranted equipment after receiving a repair request from the customer, it is found that
the damage is caused by any of the reasons specified in the items of the preceding Paragraph, the customer shall bear the costs of repair
technology, parts, travel, distribution, and repair estimates.
Defects due to the following causes are not covered even
during the warranty period.
Intentional
Contamination
damage
67
For details, please refer to the Warranty Service Rules.
Consumable
Restoration
parts
Uncleanness
Data
Scratches
Etc.