Microsoft Surface Go 3 Instruction Manual page 73

Sky Secure Tablet Warranty (Spontaneous Failure and Accidental Damage) Rules
The Sky Secure Tablet Warranty ( Spontaneous Failure and
Accidental Damage) is operated and provided by Sky Co. Ltd.
and Japan Living Warranty Inc. (hereinafter referred to as "the
Company"). The Company will carry out repairs in accordance
with the following provisions.
Article 1 (Definitions)
The definitions of the terms used in these rules are as follows.
(1) "The Warranty" refers to the "Sky Secure Tablet Warranty
(Spontaneous Failure and Accidental Damage)" provided by
the Company in accordance with these Rules.
(2) "Warranty Repair" refers to the service itself that the
Company performs for the customer as part of the Warranty.
(3) The term "Warranted Equipment" shall mean the
equipment, etc., covered by the Warranty, the details of which
are set forth in Article 2.
(4) The "Service Guidebook" is a written document provided
to the customer by the Company in the implementation of this
warranty, which describes in detail the content and
procedures for warranty repairs.
(5) The "Manufacturer" refers to the manufacturer of the
Warranted Equipment.
(6) The "Manufacturer's Warranty Period" refers to the period
of time for which the manufacturer provides a manufacturer's
warranty.
(7) A "Replacement Product" is a product that has the same
quality as the Warranted Equipment and has the same model
number as the warranted product. However, if it is difficult to
obtain a product with the same model number due to
manufacturing discontinuation or other reasons, a product
with equivalent functions and quality, regardless of
manufacturer, will be used as the Replacement Product.
(8) "Data, etc." refers to data, software, programs, etc.,
stored on the Warranted Equipment.
(9) "E-Commerce Site" refers to a website that sells products
to consumers on the internet (the operator of such website is
not limited to Sky Co. Ltd. but includes websites operated by
third parties).
Article 2 (The Warranted Equipment)
The Warranted Equipment shall be the main body of the PC
(including tablet type), keyboard, stylus, and AC adapter that
are labeled as "warranted" on the E-Commerce Site
designated by Sky Co. Ltd. (However, lightning cables are not
included.)
Article 3 (Warranty Scope)
1. In the event of any of the following failures of the
customer's Warranted Equipment, the Company shall perform
Warranty Repair based on the customer's request for repair.
(a) Failure of the Warranted Equipment due to internal parts
failure, etc., that occurs despite normal use in accordance with
the user's manual and precautions and that is covered under
the manufacturer's warranty rules (hereinafter referred to as
"Spontaneous Failure").
(b) Failure of the Warranted Equipment to function properly
due to external factors such as damage, breakage,
defacement, water exposure (submersion), etc. (hereinafter
referred to as "Accidental Damage")
2. The Warranty does not apply to any of the items in Article
10, even in cases of Spontaneous Failure or Accidental
Damage.
3. If the customer's Warranted Equipment is stolen and is not
found within one week after being reported to the police, the
Company will provide a Replacement Product in accordance
with Article 7, Paragraph 1.
Article 4 (The Warranty Period)
1. The start date of the Warranty shall be the day after the
end of the Manufacturer's Warranty Period for Spontaneous
Failure as specified in Paragraph 1 (a) of the preceding Article,
and the start date of the Manufacturer's Warranty Period for
Accidental Damage as specified in Paragraph 1 (b) of the
preceding Article and theft as specified in Paragraph 3 of the
preceding Article.
2. The termination date of the Warranty shall be as stated in
the email notification of shipment of the Warranted
Equipment.
3. During the Manufacturer's Warranty Period, the
termination date of the Warranty set forth in the preceding
Paragraph shall not be changed even if a replacement (new)
product for the Warranted Equipment is provided to the
customer by the manufacturer or distributor due to initial
failure or other reasons.
Article 5 (Warranty Details)
1. If a Spontaneous Failure or Accidental Damage occurs to
the Warranted Equipment during the period the Warranty is
in effect, the Company will perform Warranty Repair within
the scope of the warranty. Japan Living Warranty Inc. shall
arrange for the collection of the Warranted Equipment, and
the customer shall send the Warranted Equipment to the
location designated by the Company (including, but not
limited to, the head office, branch offices, sales offices, or any
business location of Japan Living Warranty Inc.) in
accordance with the arrangement for the collection of the
equipment. Japan Living Warranty Inc. shall accept Warranty
Repair of the Warranted Equipment sent.
2. Warranty repairs will be performed by the manufacturer.
However, if the manufacturer determines that it is difficult to
provide the parts required for Warranty Repair of the
Warranted Equipment, the repair shall be performed using
alternative parts (parts of the same quality as the parts
required for Warranty Repair).
3. The customer may be required to do several tasks such as
disk restoration and network/software setup when resuming
use of the Warranted Equipment because of implementation
of Warranty Repair or provision of Replacement Products.
However, the Warranty does not cover any such task, and
any costs incurred by the customer in performing such tasks
are not covered by the Warranty.
Article 6 (Provision of Replacement Products)
If the manufacturer or the Company determines that the
Warranted Equipment for which the customer has requested
Warranty Repair cannot be repaired under warranty, or if the
customer's Warranted Equipment has been stolen, the
Company shall provide the customer with a Replacement
Product in lieu of Warranty Repair. For a Replacement
Product, a product with the same model number as the
Warranted Equipment (or its equivalent) shall be provided.
However, it is possible to adjust the model or model number
when providing a Replacement Product.
Article 7 (How to Request Warranty Repair, How to Report
Theft, and Precautions)
1. If Spontaneous Failure or Accidental Damage to the
Warranted Equipment occurs within the effective period of
the Warranty, the customer shall request warranty repair
from the Sky Secure Tablet Warranty Repair Desk described
in the Service Guidebook.
2. The customer shall follow the "Protocol for Warranty
Repair Procedures" explained by the Company in response to
a request for Warranty Repair under the preceding
Paragraph.
3. The customer agrees in advance that the Warranty will not
apply if the customer requests repair of the Warranted
Equipment from anyone other than the Company.
４. When requesting Warranty Repair in accordance with
Paragraph 1, the customer shall, in advance, back up the
data, software, programs, etc., (hereinafter collectively
referred to as "Data, etc.") stored on the Warranted
Equipment. The Company shall not be liable for any loss of
Data, etc., during the Warranty Repair process. In general, it
may be difficult to obtain backups in the event of equipment
failure, so customers are strongly recommended to take
measures such as obtaining backups of Data, etc., and other
information stored on the Warranted Equipment on a regular
basis.
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