Microsoft Surface Go 3 Instruction Manual page 57

4 If you think your device is broken
Explanation of this chapter and notes
About this chapter
This chapter explains the steps to take when something goes wrong
with your Surface.
・Surface initialization procedure
・Replacing consumable parts
Please note:
1 Initialization may delete the files you have saved in the Surface.
Any additional applications you have installed will also be deleted.
2 Please save your important files to OneDrive or similar.
3 If the problem persists even after initialization, or if initialization is
not possible (display does not turn on, power does not turn on, etc.),
please contact the Repair and Support Center.
4 Please refer to page 64 for contact information.
5 Repairing may also delete files you have saved in your Surface
and additional apps you have installed.
6 Please save your important files to OneDrive or similar before
sending it for repair.
7 For consumable batteries, please purchase them at an electronics
retail store.
What is initialization?
This refers to reinstalling Windows 11.
56