Microsoft Surface Go 3 Instruction Manual page 67

Warranty information
If the customer's warranted equipment is damaged or stolen, warranty repair will be performed
at the customer's request.
Faults
covered
by the
Warranty
(a) Damage that is covered by the manufacturer's warranty due to a defective internal part, etc., that occurs in
the warranted equipment despite normal use in accordance with the instruction manual and precautions
(hereinafter referred to as "Spontaneous Failure")
(b) Failure of the warranted equipment to function properly due to external factors such as damage, breakage,
defacement, water exposure (submersion), etc. (hereinafter referred to as "Accidental Damage")
(c) Theft of the equipment under warranty (provided that the equipment is not found within one week of the
theft being reported to the police)
➢ This warranty may not apply to some cases of Spontaneous Failure or Accidental Damage, so
please check the service rules for details.
➢ If the customer's warranted equipment is stolen, the customer will need to report the theft to
the police.
Warranty
support
➢ Warranty repair will be performed in the event of Spontaneous Failure or
Accidental Damage to the warranted equipment within the warranty period.
➢ Warranty repairs will be performed by the manufacturer. However, if the
manufacturer determines that it is difficult to provide repair parts, the repair shall
be performed using alternative parts (parts of the same quality as the parts
required for warranty repair).
Unlimited number of
repairs!
➢ For replacement products, we will provide products with the same model number as
the warranted equipment (or its equivalent).
When a replacement product is provided, the customer may not specify the model or
model number, etc., to the Company.
However, it is possible to adjust the model or model number.
Spontaneou
(a)
s failure
caused by
malfunction of parts
or other components
despite normal use
If the same model
number is not available
replace with a later or
equivalent model!
66
Accidental
(b)
(C)
damage
of the warranted
caused by external
factors such as
breakage or water
leakage
×
Broken/damaged batteries
also OK!
* Aging and lifespan are
not covered.
Theft
equipment