Microsoft Surface Go 3 Instruction Manual
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Microsoft Surface Go 3 Instruction Manual

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Initial Setup
Instructions and
Warranty Service
Guide
S u r f a c e G o 3

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Summary of Contents for Microsoft Surface Go 3

  • Page 1 Initial Setup Instructions and Warranty Service Guide S u r f a c e G o 3...

  • Page 2: Please Read This First

    Plea se r e a d th is fir st...

  • Page 3: Table Of Contents

    1 Please read this first Table of Contents 1 Please read this first List of purchased products Connecting and disconnecting the keyboard About protective film Basic Surface operations Touchpad operation About Windows security settings Instructions for manually running Windows Security Sign-in procedure Sign-out procedure Shutting down the device...

  • Page 4: List Of Purchased Products

    1 Please read this first List of purchased products Purchased Products Photo Surface device ・Surface Go 3 ・Keyboard (Surface Go Type Cover (Black), Model number KCN-00041, Microsoft Japan Co., Ltd.) ・Protective film Classroom Pen 2 (Microsoft Classroom Pen 2, Model number 8U3-00002.

  • Page 5: Connecting And Disconnecting The Keyboard

    1 Please read this first Connecting and disconnecting the keyboard This section describes how to connect and disconnect the keyboard. Connect the Surface device to the keyboard in the direction shown in the picture. The Surface device and the keyboard are connected by magnets.

  • Page 6: About Protective Film

    1 Please read this first About protective film This section describes the protective film. One protective film is included with each Surface. Use it to prevent scratches on the Surface screen. Be sure to remove the film when repairing. 1 Dust off the Surface screen display area beforehand. Use a cloth that will not produce dust, such as a cleaning cloth, instead of tissue paper.

  • Page 7: Basic Surface Operations

    1 Please read this first Basic Surface operations This is a light tap operation with your finger. It is equivalent to a mouse click. Double-tap Tap twice with your finger. This is equivalent to a double-click on a mouse. Long press Hold your finger on the screen for a certain amount of time and release it.

  • Page 8: Touchpad Operation

    1 Please read this first Touchpad operation Operation Description Slide your finger Move the cursor. across the touchpad. Press the left side of Select an item. the touchpad. This is similar to left-clicking on a mouse. You can click on any part of the touchpad to select it, except for the bottom right corner.

  • Page 9: About Windows Security Settings

    1 Please read this first About Windows security settings 1 In Windows 11, the virus and threat prevention, firewall and network protection features are enabled from the time of purchase. 2 The setting to block potentially undesirable apps is disabled by default.

  • Page 10: Instructions For Manually Running Windows Security

    1 Please read this first Instructions for manually running Windows Security (1/4) This section describes the procedure for manually running Windows Security. 1 Launch Surface. 2 Tap the “Start” icon. 3 Tap “Settings.” 5 The “System” window will open. 6 Tap “Privacy and Security.”...
  • Page 11 1 Please read this first Instructions for manually running Windows Security (2/4) 7 Tap “Windows Security.” 8 The “Windows Security” window will open. 9 Tap “Open Windows Security.” 10 The “Security Overview” window will open. 11 Tap “Virus & Threat Protection.”...
  • Page 12 1 Please read this first Instructions for manually running Windows Security (3/4) 12 To update your virus and threat protection, tap “Update Protection.” * Normally, it will be automatically updated to the latest version. 13 Tap “Check for updates.” 14 The message “Security Intelligence is up to date”...
  • Page 13 1 Please read this first Instructions for manually running Windows Security (4/4) 15 To manually check for viruses and threats, tap “Quick Scan” on screen in step 11 or 16 The scan results will be displayed. 17 That’s it.

  • Page 14: Sign-In Procedure

    5 Enter your password. * For setting the password for the first time, see page 23. After you have received a Microsoft account (hereinafter referred to as “Office 365 account”) from your school, please refer to “Sign-in procedure for Office 365 account” on...

  • Page 15: Sign-Out Procedure

    1 Please read this first Sign-out procedure This section explains the sign-out procedure for the Surface. 1 Tap “Start. ” 2 Tap the user name. 3 Tap “Sign Out.” 4 That’s it.

  • Page 16: Shutting Down The Device

    1 Please read this first Shutting down the device This section describes the shutdown procedure for the Surface. 1 Tap “Start.” 2 Tap “ .” 3 Tap “Shutdown.” 4 That’s it. If you see “Update and shut down (estimated: XX minutes)”...

  • Page 17: Password Confirmation Procedure

    1 Please read this first Password confirmation procedure This section explains the procedure for confirming your password. 1 When setting the password, “●●●●●” will be displayed on the screen. * The number of dots shown depends on the number of characters in the password.

  • Page 18: Initial Setup

    Initia l Se tup...
  • Page 19 Microsoft Word or browse the internet) after completing the procedures in this chapter, please check by yourself. We cannot accept any inquiries about how to use Microsoft Word, how to connect to the internet, or any other information not described in this manual.
  • Page 20 2 Initial Setup The initial setup process Setup procedure when starting up the Surface for the first time(Pages 20-25) This section explains the setup procedure for using the Surface for the first time. Start with this procedure even if you have sent your Surface for repair or if you have followed the “Surface initialization procedure”...

  • Page 21: Setup Procedure When Starting Up The Surface For The First Time

    4 The “Are you sure this is the correct country or region?” screen will appear. 5 Select "Japan.". 6 Tap “Yes.” 7 The “Is this the correct keyboard layout or input method?” screen will appear. 8 Select “Microsoft IME.” 9 Tap “Yes.”...
  • Page 22 2 Initial Setup Setup procedure when starting up the Surface for the first time (2/6) 10 The “Do you want to add a second keyboard layout?” screen will appear. 11 Tap “Skip.” 12 The “Connect to the network” screen will appear. 13 Tap “No internet connection.”...
  • Page 23 2 Initial Setup Setup procedure when starting up the Surface for the first time (3/6) 16 The “Please Confirm License Agreement” screen will appear. 17 Check the contents. 18 Tap “Agree.” 19 The “Who will use this device?” screen will appear. 20 Enter the user (*) who will manage this Surface in the “Name”...
  • Page 24 2 Initial Setup Setup procedure when starting up the Surface for the first time (4/6) 22 The “Create a secure, easy- to-remember password” screen will appear. 23 Enter a password of your choice in the “Password” field. Do not forget this password.
  • Page 25 2 Initial Setup Setup procedure when starting up the Surface for the first time (5/6) 29 Set the first security question. 30 Tap “Next.” 31 Set the second security question. 32 Tap “Next.” 33 Set the third security question. 34 Tap “Next.”...
  • Page 26 2 Initial Setup Setup procedure when starting up the Surface for the first time (6/6) 35 The “Use face recognition to sign in quickly and securely” screen will appear. 36 Tap “Skip for now.” 37 The “Select Device Privacy Settings” screen will appear. 38 Make sure that Location and Device Search are set to “Yes,”...

  • Page 27: Wi-Fi Connection Procedure

    2 Initial Setup Wi-Fi connection procedure (1/2) This section explains how to connect your Surface to Wi-Fi for the first time. To do this, you will need your Wi-Fi SSID and security key. Please check the Wi-Fi SSID and security key in the manual of the Wi-Fi you are connecting to.
  • Page 28 2 Initial Setup Wi-Fi connection procedure (2/2) 5 Tap “Connect.” 6 Enter the security key in the “Enter Network Security Key” field. 7 Tap “Next.” 8 The globe icon on the taskbar will change from “ ” to “ .” 9 That’s it.
  • Page 29 2 Initial Setup Wi-Fi connection(if the following happens) 1 Enter the security key in the “Enter Network Security Key” field (Step 6 on page 27). If you tap “Next” (Step 7) and the screen on the left appears, the security key is incorrect.

  • Page 30: Procedure For Setting Up An Office 365 Account

    26. 1 Sign in as the administrator user you created on page 22. 2 Tap the “Start” icon. 3 Tap “Settings.” What is an Office 365 account? An account for using various Microsoft services, such as Office and OneDrive.
  • Page 31 2 I n i t i a l S e t u p Procedure for setting up an Office 365 account (2/3) 4 The “Settings” screen will appear. 5 Lower the vertical scroll bar. 6 Tap “Account.” 7 The “User Information” screen will be displayed.
  • Page 32 2 I n i t i a l S e t u p Procedure for setting up an Office 365 account (3/3) 9 The “Family and Other Users” screen will appear. 10 Tap “Add other users to this PC.” 11 The “How does this user sign in?”...
  • Page 33 2 I n i t i a l S e t u p Procedure for setting up an Office 365 account (if the following happens) 1 After tapping “Add account,” 2 The “How does this user sign in?” screen will appear. 3 Enter your Office 365 account in the “Email Address or Phone Number”...

  • Page 34: Sign-In Procedure For Your Office 365 Account

    3 Tap your Office 365 account (indicated by the red box). * Office 365 accounts have an “@” in them. 4 Tap “Sign In.” What is an Office 365 account? An account for using various Microsoft services, such as Office and OneDrive.
  • Page 35 2 I n i t i a l S e t u p Sign-in procedure for your Office 365 account (2/3) 5 Enter your password in the “Password” field. 6 Tap the “Sign In” button. 7 That’s it.
  • Page 36 2 I n i t i a l S e t u p Sign-in procedure for your Office 365 account (3/3) The following steps are required only the first time you sign in. 8 The first time you sign in, you will see the “Back up files using OneDrive”...
  • Page 37 2 I n i t i a l S e t u p Sign-in procedure for your Office 365 account (If the following happens) 1 If the screen on the left appears after you tap the “Sign In” button (Step 6 on page 34), your account or password is incorrect.

  • Page 38: Tasks After Initial Setup

    Ta sks a fter initia l se tup...
  • Page 39 3 Tasks after initial setup Explanation of this chapter and notes About this chapter This chapter describes the following steps required after the initial setup. ・Connecting to a different Wi-Fi network ・Setup procedure for Windows Hello (face recognition) ・Setup procedure for app and browser controls ・Procedure for performing Windows Update manually ・Procedure for setting the Windows Update execution time Please note:...

  • Page 40: Connecting To A Different Wi-Fi Network

    3 Tasks after initial setup Connecting to a different Wi-Fi network (1/2) This section explains how to connect your Surface to Wi-Fi. Please check the Wi-Fi SSID and security key in the manual of the Wi-Fi you are connecting to. 1 Start up the Surface.
  • Page 41 3 Tasks after initial setup Connecting to a different Wi-Fi network (2/2) 5 Tap “Connect.” 6 Check “Automatically connect” for Wi-Fi that you often use, such as at school. 7 Enter the security key in the “Enter Network Security Key” field.
  • Page 42 3 Tasks after initial setup Connecting to a different Wi-Fi network (if the following happens) 1 Enter the security key in the “Enter Network Security Key” field (Step 7 on page 40). If the screen on the left appears after you tap “Next” (Step 8), the security key is incorrect.

  • Page 43: Setup Procedure For Windows Hello (Face Recognition)

    3 Tasks after initial setup Setup procedure for Windows Hello (face recognition) (1/3) This section explains how to set up face recognition with Windows Hello. 1 Launch Surface. 2 Sign in with your Office 365 account. 3 Tap the “Start” icon. 4 Tap “Settings.”...
  • Page 44 3 Tasks after initial setup Setup procedure for Windows Hello (face recognition) (2/3) 6 Lower the vertical scroll bar. 7 Tap “Account.” 8 Tap “Sign-in Options.” 9 Tap “Setup.” 10 The “Welcome to Windows Hello” screen will appear. 11 Tap “Start.” 12 Follow the on-screen instructions to register for face recognition.
  • Page 45 3 Tasks after initial setup Setup procedure for Windows Hello (face recognition) (3/3) 13 The “Other Settings” screen will appear. 14 Tap “Set PIN.” 15 The “Create PIN” screen will appear. 16 Tap “Next.” 17 The “PIN Setup” screen will appear.

  • Page 46: Setup Procedure For App And Browser Controls

    3 Tasks after initial setup Setup procedure for app and browser controls (1/3) This section describes the steps to enable the app and browser control settings. 1 Launch Surface. 2 Sign in with your Office 365 account. 3 Tap the “Start” icon. 4 Tap “Settings.”...
  • Page 47 3 Tasks after initial setup Setup procedure for app and browser controls (2/3) 6 Lower the vertical scroll bar. 7 Tap “Update & Security.” 8 The “Windows Security” screen will appear. 9 Tap “Windows Security.” 10 The “Security Overview” screen will be displayed.
  • Page 48 3 Tasks after initial setup Setup procedure for app and browser controls (3/3) 12 The “Do you want to allow this app to make changes to your device?” screen will appear. 13 Enter the password for the administrator user. 14 Tap “Yes.” 15 The “Security Overview”...

  • Page 49: Procedure For Performing Windows Update Manually

    3 Tasks after initial setup Procedure for performing Windows Update manually (1/2) This section explains the procedure for running Windows Update manually. Windows Update is usually done automatically. A reboot will occur at the end of the process, so please save any files you are editing before running it.
  • Page 50 3 Tasks after initial setup Procedure for performing Windows Update manually (2/2) 6 Lower the vertical scroll bar. 7 Tap “Update & Security.” 8 Tap “Windows Update.” 9 If there is an update to download, it will appear as shown in the figure on the left.
  • Page 51 3 Tasks after initial setup Procedure for performing Windows Update manually (3/3) 11 Tap “Reboot Now.” * Restarting after a Windows Update takes time. For instructions on how to prevent rebooting due to Windows Update during class, please refer to page 51. 12 That’s it.

  • Page 52: Procedure For Setting The Windows Update Execution Time

    3 Tasks after initial setup Procedure for setting the Windows Update execution time (1/4) This section explains how to set up the system so that it does not reboot due to Windows Update during class. 1 Launch Surface. 2 Sign in with your Office 365 account.
  • Page 53 3 Tasks after initial setup Procedure for setting the Windows Update execution time (2/4) 6 Lower the vertical scroll bar. 7 Tap “Update & Security.” 8 The “Windows Update” screen will appear. 9 Lower the vertical scroll bar. 10 Tap “Change Active Time.”...
  • Page 54 3 Tasks after initial setup Procedure for setting the Windows Update execution time (3/4) 13 Tap “Change.” 14 Tap “Start Time.” 15 Set the start time for “Active Time.” 16 Similarly, set the end time for “Active Time.”...
  • Page 55 3 Tasks after initial setup Procedure for setting the Windows Update execution time (4/4) 17 Set your class time as active time. 18 In this section, as an example, “8:00 to 16:00” is set as the active time. In practice, please set it according to each school’s class time, etc.

  • Page 56: If You Think Your Device Is Broken

    If you th ink your de vic e is br oke n...
  • Page 57 4 If you think your device is broken Explanation of this chapter and notes About this chapter This chapter explains the steps to take when something goes wrong with your Surface. ・Surface initialization procedure ・Replacing consumable parts Please note: 1 Initialization may delete the files you have saved in the Surface. Any additional applications you have installed will also be deleted.

  • Page 58: Surface Initialization Procedure

    4 If you think your device is broken Surface initialization procedure (1/5) If something goes wrong with your Surface, reboot it first. If rebooting does not solve the problem, initializing the Surface (reinstalling Windows) may solve it. This section describes the procedure for reinstalling Windows while leaving the data on the desktop and in documents and pictures.
  • Page 59 4 If you think your device is broken Surface initialization procedure (2/5) 3 The settings screen will open. 4 Lower the vertical scroll bar. 5 Tap “Recover.” 6 Tap “Reset PC.”...
  • Page 60 4 If you think your device is broken Surface initialization procedure (3/5) 7 The “Allow this app to make changes to your device” screen will open. 8 The “Do you want to allow this app to make changes to your device?” screen will appear.
  • Page 61 4 If you think your device is broken Surface initialization procedure (4/5) 11 The “Please select an option” screen will appear. 12 Tap “Keep personal files.” 13 The “Select a method to reinstall Windows” screen will appear. 14 Tap “Local Reinstall.” 15 The “Additional Settings”...
  • Page 62 4 If you think your device is broken Surface initialization procedure (5/5) 17 The “This PC is ready to be reset” screen will appear. 18 Tap “Reset.” 19 After resetting, re-setup the Surface by referring to the setup procedure for when you start the Surface for the first time.

  • Page 63: Replacing Consumable Parts

    4 If you think your device is broken Replacing consumable parts This section explains replacing consumable parts. The Classroom Pen 2 runs on batteries. If it stops working, replace the batteries. 1 Rotate the cap (red frame) to remove the battery (AAAA) from inside.
  • Page 64 S k y S e c u r e T a b l e t W a r r a n t y ( S p o n t a n e o u s F a i l u r e a n d A c c i d e n t a l D a m a g e ) S e r v i c e G u i d e b o o k...

  • Page 65: Sky Secure Tablet Warranty (Spontaneous Failure And Accidental Damage) Service Guidebook

    For school staff, parents, and students Sky Secure Tablet Warranty (Spontaneous Failure and Accidental Damage) Service Guidebook Warranted equipment PC main unit, keyboard, stylus, and included AC adapter * The keyboard and stylus must be purchased at the same time as the device. * The AC adapter must be a genuine product included in the package at the time of purchase.
  • Page 66 Introduction Thank you very much for your continued support of Sky Co. Ltd. The guide in this agreement explains the “Sky Secure Tablet Warranty (Spontaneous Failure and Accidental Damage).” For more details, please read the extended warranty agreement and check the content carefully. With the trust of our customers as our starting point, we will continue to strive to contribute to a productive and comfortable school life and economic development for all by offering safety and security.
  • Page 67 Warranty information If the customer’s warranted equipment is damaged or stolen, warranty repair will be performed at the customer’s request. Faults covered Spontaneou Accidental Theft by the s failure Warranty damage of the warranted equipment caused by caused by external malfunction of parts factors such as breakage or water...
  • Page 68 Points for special attention For details, please refer to the Warranty Service Rules. Main reasons for not being Defects due to the following causes are not covered even covered by the warranty during the warranty period. Earthquakes/ volcanic Uncleanness Data Loss Intentional Consumable...
  • Page 69 How to request a repair (1): Online We are now accepting repair requests for tablets and other devices online. Please take advantage of our online reception desk. How to access (1) From a computer, directly enter the web address below. * Depending on the model, you may not be able to complete your repair request on a smartphone, so please make your request from a computer screen.
  • Page 70 * Even in the case of genuine products, we are unable to provide information on accessories purchased separately. ３．Support for Microsoft Office 365 (typing, formatting, inserting diagrams and photos, etc.) * We are not able to provide information on programs, numerical formulas, or other advanced usage inquiries.
  • Page 71 How to check the serial number for each manufacturer * The following are examples for reference only. If none of the following apply, please check with the Repair Desk and Support Center. Microsoft products [Surface Go Series] Open the kickstand and look for the number near the bottom.
  • Page 72 Apple products iPad Series Check in the Settings app on your iPad. Check on the back of the iPad. Tap “Settings” from the Home screen. The alphanumeric characters following You can check your serial number by going “Serial:” under “iPad” on the lower back to “General”...
  • Page 73 Sky Secure Tablet Warranty (Spontaneous Failure and Accidental Damage) Rules The Sky Secure Tablet Warranty ( Spontaneous Failure and 2. The termination date of the Warranty shall be as stated in Accidental Damage) is operated and provided by Sky Co. Ltd. the email notification of shipment of the Warranted and Japan Living Warranty Inc.
  • Page 74 5. The customer agrees in advance to the erasure of Data, (16) Problems caused by recalled components or parts etc., stored on the Warranted Equipment if the manufacturer after the manufacturer has issued a recall or the Company deems it necessary, and the customer shall (17) Problems caused by specifications, structural defects, not make any objection to the erasure of said Data, etc.
  • Page 75 2. In the event that the Company reasonably determines that a customer may be in violation of the preceding Paragraph, the Company may terminate the agreement or take any other action deemed necessary by the Company without requiring notice or other procedures. 3.
  • Page 76 However, it is possible to adjust the model or model number. ●Surface, Windows, Windows Hello, and Office 365 are registered trademarks or trademarks of Microsoft Corporation. ●The names of other companies and products mentioned herein are the registered trademarks or trademarks of their respective owners.

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