Microsoft Surface Go 3 Instruction Manual page 70

How to request a repair (2): by phone
Please check the serial number of the device first.
1
The serial number is a required item
page to check the serial number (part number).
Please contact the Repair Desk and Support Center.
2
A forwarding agent will pick up the product for repair.
* We do not guarantee the safety of your data when handling repairs. Be sure to make a backup before requesting a repair.
* Be sure to remove the protective film and store it yourself.
Hand the device to the driver for the forwarding agent.
3
They will bring you a special box for packing delicate equipment, so please put
your device in that box to deliver it.
Repair Desk and Support Center
☎ 0120-353-107
After the voice guidance, push the number you want.
S e r i a l n u m b e r s a r e r e q u i r e d f o r r e p a i r s a n d d e v i c e
•
d a m a g e i n q u i r i e s . P l e a s e h a v e i t r e a d y i n a d v a n c e .
O n l y i n q u i r i e s i n J a p a n e s e c a n b e a c c e p t e d . P l e a s e
•
Guidan
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Support for tablet use
➀
* The scope of support is as follows.
②
Request for tablet repair
Scope of support for tablet use
1. Support for tablet devices (will not turn on, will not connect to Wi-Fi, will not charge, etc.)
* We are unable to provide any information regarding OS updates.
２．Support for devices that come with the tablet (keyboard, stylus, power adapter)
* We cannot provide information on how to connect a printer or a keyboard/mouse that you have purchased
separately from the tablet.
* Even in the case of genuine products, we are unable to provide information on accessories purchased
separately.
３．Support for Microsoft Office 365 (typing, formatting, inserting diagrams and photos, etc.)
* We are not able to provide information on programs, numerical formulas, or other advanced usage inquiries.
In addition, we will inform you of the availability of support when you contact us.
c o n t a c t u s i n J a p a n e s e .
Request details
for repair acceptance. Please refer to the next
Reception hours
24 hours a day,
365 days a year
Technical staff from 9:00 to
21:00, simple reception
from 21:00 to 9:00.
24 hours a day,
365 days a year
Technical staff from 9:00 to
21:00, simple reception
from 21:00 to 9:00.
69
Who can use
this service
School staff
Parents and
guardians
Students