Checking The Hardware - THOMSON SpeedTouch 580 Installation And Setup Manual

Chapter 5
Internet Connection Troubleshooting
Check the wiring
Test the telephone line
Reboot your computer
Power-cycle the
SpeedTouch™
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5.1 Checking the Hardware

Plug in properly all cables you need. Ensure that the cables between your
SpeedTouch™, computers and telephone socket are plugged in firmly. Loose
connections can affect your Internet connection.
Damaged cables can interfere with your Internet connection. Check for damage along
the cables and loose connections at the end of the cable. Replace any damaged
cables.
To eliminate the possibility of a fault with the telephone line itself, check for a dial-
tone by using a telephone connected to the telephone master socket.
If you are using ADSL, check whether a splitter has been installed or that micro-
filters have been correctly fitted.
If there is no dial tone, contact your telephone company.
Loss of Internet or network connectivity can be caused by the computer. Often a
reboot will rectify the problem.
To reboot your SpeedTouch™, simply turn off your SpeedTouch™. Wait five seconds
and turn it back on.
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