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THOMSON SpeedTouch 580 Installation And Setup Manual

Thomson wireless residential adsl gateway installation and setup guide
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  • Page 3 SpeedTouch™ Installation and Setup Guide R4.3.0...
  • Page 4 Copyright Copyright ©1999-2005 THOMSON. All rights reserved. Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON.

  • Page 5: Table Of Contents

    Contents About this Installation and Setup Guide ... 5 1 Introducing the SpeedTouch™... 7 2 Basic Installation ... 9 Installing your SpeedTouch™... 10 Connecting the Hardware ... 11 The SpeedTouch™ Setup CD... 13 3 Internet Access in No Time ... 15 SpeedTouch™...
  • Page 6 Contents LED Diagnostics ... 33 Web Diagnostics ... 35 SpeedTouch™ Setup CD Troubleshooting ... 36 Wireless Setup Troubleshooting ... 39 Easy Setup Troubleshooting ... 40 Reset to Factory Defaults ... 41 E-DOC-CTC-20050126-0005 v1.0...

  • Page 7: About This Installation And Setup Guide

    About this Installation and Setup Guide Used symbols Terminology Generally, the SpeedTouch™580(i) will be referred to as SpeedTouch™ in this Installation and Setup Guide. Documentation and THOMSON continuously develops new solutions, but is also committed to improve software updates its existing products. For suggestions regarding this document, please contact documentation.speedtouch@thomson.net.
  • Page 8 E-DOC-CTC-20050126-0005 v1.0...

  • Page 9: Introducing The Speedtouch

    1 Introducing the SpeedTouch™ Introduction In a minute you will be able to access the Internet using your SpeedTouch™580(i) This Installation and Setup Guide will show you how to set up your SpeedTouch™ and how to connect a computer or a local area network (LAN) to the Internet. Key features Your SpeedTouch™...
  • Page 10 Chapter 1 Introducing the SpeedTouch™ Variants Delivery check SpeedTouch™ Setup The SpeedTouch™ comes in two ADSL flavours: The ADSL POTS variant: The SpeedTouch™580 connects to an analogue Plain Old Telephone Service (POTS) line. The ADSL ISDN variant: The SpeedTouch™580i connects to an Integrated Service Digital Network (ISDN) line, enabling residences with an ISDN line to use the ADSL service.

  • Page 11: Basic Installation

    Chapter 2 Basic Installation E-DOC-CTC-20050126-0005 v1.0...

  • Page 12: Installing Your Speedtouch

    Chapter 2 Basic Installation 2.1 Installing your SpeedTouch™ SpeedTouch™ housing Wall mount Stand-up The SpeedTouch™ can be mounted on a wall, setup upright or simply be placed as a desktop. To mount the SpeedTouch™ on a wall or other vertical surface: Drill two holes in the wall or other vertical surface where you want to place the SpeedTouch™.

  • Page 13: Connecting The Hardware

    2.2 Connecting the Hardware Wiring The figure below shows all possible types of connection to your SpeedTouch™. Use the grey DSL cable to wire the SpeedTouch™ DSL port to your telephone wall outlet or distributed filter. Plug in the coaxial jack from the electric power supply adapter into the SpeedTouch™...
  • Page 14 Chapter 2 Basic Installation Powering the SpeedTouch™ To turn on the SpeedTouch™, press the power button on the SpeedTouch™ rear panel. During the start-up procedure, the power LED on the front panel is lit red for some seconds. As soon as the power LED is solidly lit green, your SpeedTouch™ is ready for service.

  • Page 15: The Speedtouch™ Setup Cd

    Chapter 2 Basic Installation E-DOC-CTC-20050126-0005 v1.0...
  • Page 16 Chapter 2 Basic Installation SpeedTouch™ CD menu The SpeedTouch™ CD menu will pop up automatically each time you insert the CD: Select: Setup my SpeedTouch™ to start the SpeedTouch™ Home Install Wizard allowing you to prepare your SpeedTouch™ and network for Internet connectivity. “3.1 SpeedTouch™...

  • Page 17: Internet Access In No Time

    3 Internet Access in No Time What you need from Following configuration parameters are provided by your ISP: your ISP Your ISP’s connection service model (for example PPPoE) VPI/VCI (for example 8/35) Your user name and password to connect to the Internet Internet connectivity There are different ways of setting up Internet connectivity on your SpeedTouch™.

  • Page 18: Speedtouch™ Home Install Wizard

    Chapter 3 Internet Access in No Time 3.1 SpeedTouch™ Home Install Wizard Internet connection setup Preconditions Launching the Home Install Wizard Detecting the SpeedTouch™ With the help of the SpeedTouch™ Home Install Wizard you will be on the Internet in a flash.
  • Page 19 Connecting your PC The wizard will now ask you to connect the SpeedTouch™ to your PC.The next step will depend on the connection type you will use. In case of: Wireless : Go to USB: Go to Ethernet: After you have plugged in the Ethernet cable to both the computer and the SpeedTouch™, click Next and proceed with SpeedTouch™...
  • Page 20 Chapter 3 Internet Access in No Time Configuring the SpeedTouch™ (and your Once the hardware is installed successfully and you are connected to the SpeedTouch™, the wizard will continue with the configuration of your SpeedTouch™. Proceed as follows: If prompted, enter the User name and Password for your SpeedTouch™ security settings and click OK.
  • Page 21 Access Control To protect your SpeedTouch™ from unauthorized access, you must provide a user name and password. Each time a user wants to access the SpeedTouch™ web interface, the user will be prompted to provide this user name and password before access is granted.
  • Page 22 Chapter 3 Internet Access in No Time Terminating the Home Install Wizard IP settings The SpeedTouch™ Home Install Wizard will configure the SpeedTouch™ and your PC according to the service profile. You can follow the configuration progress in following window: Finally, click Finish to close the wizard.
  • Page 23 Multi-user When multiple PCs are used with a single SpeedTouch™, you can run the Home Install Wizard on each PC to ensure correct TCP/IP settings on the PCs to connect to the SpeedTouch™. The Home Install Wizard will detect your SpeedTouch™ device and sense that the SpeedTouch™...

  • Page 24: Wireless Setup

    Chapter 3 Internet Access in No Time 3.1.1 Wireless Setup Wireless client adapters Installing your wireless client adapter For a wireless connection to your Wi-Fi certified SpeedTouch™, you will need a wireless b/g compatible client adapter. As wireless client adapter, you can use a provided SpeedTouch™110g CardBus, a provided SpeedTouch™120g USB adapter (with cable), you can plug a provided SpeedTouch™121g adapter directly into your computer’s USB port (without cable) or any other Wi-Fi certified WLAN client.

  • Page 25: Installing Usb Drivers

    3.1.2 Installing USB drivers USB connection You may want to connect your computer to the SpeedTouch™ using the USB port. To be able to do so, you must install the corresponding USB driver. Supported operating USB connection on the SpeedTouch™ is supported for following systems Microsoft Operating Systems: You may need the Windows installation CD during installation.
  • Page 26 Chapter 3 Internet Access in No Time Verifying USB connectivity in Windows Installing Mac USB drivers The USB driver is being installed. After a while a completing dialogue will appear. Click Finish, to close the wizard. Continue with ”Configuring the SpeedTouch™ (and your PC)” on page You can easily check the USB networking interface;...

  • Page 27: Web-Based Easy Setup

    3.2 Web-Based Easy Setup Easy Setup With help of the Easy Setup, your Internet connection is set up in a few clicks. The Easy Setup is operating system independent. Preconditions Make sure that: Your SpeedTouch™ is correctly setup and turned on. Your PC is connected to the SpeedTouch™...
  • Page 28 Chapter 3 Internet Access in No Time Launching the Easy Setup wizard Setting up Internet connection It is always possible to launch the Easy Setup wizard from within the embedded web pages. Proceed as follows: Browse to the SpeedTouch™ pages on its IP address, its default being 192.168.1.254.

  • Page 29: Testing Your Internet Connection

    3.3 Testing your Internet Connection Connectivity check After setting up the Internet connection, there is a simple way to check whether your configuration is fine. Go to the SpeedTouch™ home page (http://192.168.1.254). On the left navigation pane, select SpeedTouch. In the Pick a task... list, click Check connectivity to the Internet. Select an Internet Service to Check.

  • Page 30: Basic Security

    Chapter 3 Internet Access in No Time 3.4 Basic Security Default user name and password Changing your password Default wireless security settings Securing your wireless network The SpeedTouch™ comes with a default user; its user name is Administrator and the default password is blank.

  • Page 31: Web-Based User Interface

    4 Web-Based User Interface Embedded pages The SpeedTouch™ comes with embedded HTML pages, providing an interface to the software installed on the device. It allows easy setup and management of the SpeedTouch™ via your web browser from any PC connected to the SpeedTouch™. Access To access the pages: Open your web browser.
  • Page 32 Chapter 4 Web-Based User Interface Site Map The following Site Map gives you an overview of the main pages: E-DOC-CTC-20050126-0005 v1.0...

  • Page 33: Internet Connection Troubleshooting

    5 Internet Connection Troubleshooting What to check The first things to check if you cannot access the Internet, are: Power Hardware connections LEDs If the suggestions in this chapter do not resolve the Internet connection problem, please contact your Service Provider. For other problems (Wireless, Security, Management,...), refer to the SpeedTouch™...

  • Page 34: Checking The Hardware

    Chapter 5 Internet Connection Troubleshooting 5.1 Checking the Hardware Check the wiring Test the telephone line Reboot your computer Power-cycle the SpeedTouch™ Plug in properly all cables you need. Ensure that the cables between your SpeedTouch™, computers and telephone socket are plugged in firmly. Loose connections can affect your Internet connection.

  • Page 35: Led Diagnostics

    5.2 LED Diagnostics Checking the LEDs After establishing Internet connectivity, at least following LEDs should solidly light green: Power, DSL, Internet. LED status No LEDs are lit or flashing DSL LED is flashing green or no DSL LED No Ethernet LED No Ethernet’s Link Integrity/Activity No USB LED...
  • Page 36 Chapter 5 Internet Connection Troubleshooting LED status Possible solutions WLAN LED is The WLAN LED flashes if there is wireless LAN flashing or not lit activity and can have different colours: Green: The SpeedTouch™ wireless access point is operating in WPA security mode. Make sure to use the same WPA encryption on the WLAN client.

  • Page 37: Web Diagnostics

    5.3 Web Diagnostics Connectivity check How to do a simple connectivity check on the web pages, is described in “3.3 Testing your Internet Connection” on page If the test is successful, you will get a list of green check marks in the test results. Otherwise a red cross will help you to diagnose the problem.

  • Page 38: Speedtouch™ Setup Cd Troubleshooting

    Chapter 5 Internet Connection Troubleshooting 5.4 SpeedTouch™ Setup CD Troubleshooting The SpeedTouch™ CD does not start automatically The wizard does not detect a connection In MS Windows: In the Windows task bar, click the Start button. Select Run... In the Open field, enter the following path: D:\Setup.exe, where D stands for the drive letter of your CD-ROM drive.
  • Page 39 No dedicated firewall device or router is placed between your PC and the SpeedTouch™. No personal firewall software is running on your PC. Your PC is correctly connected to the SpeedTouch™, in other words, check whether the WLAN client is correctly associated with the SpeedTouch™: To repeat the search for your SpeedTouch™, click Back or restart the wizard.
  • Page 40 Chapter 5 Internet Connection Troubleshooting Active content in Internet Explorer When opening documentation pages from the Setup CD a warning might be displayed; this is for instance the case if the pages are opened in Internet Explorer and you are using MS Windows XP with Service Pack 2. To be able to view the documentation, proceed as follows: In Internet Explorer following message will appear in the Information Bar:’...

  • Page 41: Wireless Setup Troubleshooting

    5.5 Wireless Setup Troubleshooting Restoring Windows When installing a SpeedTouch™110g/120g/121g, the SpeedTouch™ Client Manager Zero Configuration will be installed. The SpeedTouch™ Client Manager is an alternative to the Windows Zero Configuration (WZC) in Windows XP. In many cases the SpeedTouch™ Client Manager will disable the WZC.

  • Page 42: Easy Setup Troubleshooting

    Chapter 5 Internet Connection Troubleshooting 5.6 Easy Setup Troubleshooting Prerequisites Supported web browsers Disable proxy server Before to run the Easy Setup wizard on the embedded SpeedTouch™ pages, check following: The necessary connections are made. The SpeedTouch™ is powered on. Your host PC is configured as DHCP client or is configured with a valid fixed IP address.

  • Page 43: Reset To Factory Defaults

    Chapter 5 Internet Connection Troubleshooting E-DOC-CTC-20050126-0005 v1.0...
  • Page 44 Chapter 5 Internet Connection Troubleshooting E-DOC-CTC-20050126-0005 v1.0...
  • Page 46 Need more help? Additional help is available online at www.speedtouch.com...

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