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Motor does not turn at all
T
ROUBLESHOOTING
Problem
Compressor not Running
Compressor Running but not
Cooling
Restricted Air Flow
Fan Motor not operating
properly
Liquid Line Valves not oper-
ating
No/Low Refrigerant
Thermistors/Reed Switches
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A.
Face plate not in proper position or
missing
B.
Product frozen solid
C. Software detected error condition
D.
Bad connections.
E.
Faceplate switch bad or mis-located
F.
Control Board bad
P
N
C
RODUCT
OT
Probable Cause
A.
Barrel not in Freeze or Refrigerate
mode.
B.
No voltage to compressor.
C. Bad start components.
D.
Compressor's thermal overload protec-
tor "open".
E.
Open or shorted compressor windings.
F.
Bad Control Board.
A.
Low refrigerant.
B.
Restricted condenser/filter.
C. Condenser fan motor/blade defective.
D.
Liquid Line valves not operating.
E.
Defective compressor.
A.
Dirty filter.
B.
Dirty condenser.
C. Damaged fins.
D.
Not enough "clearance" around unit.
A.
Bad connection
B.
Bad motor
C. Cracked or bent fan blade
A.
Miswired.
B.
Defective coil.
C. Valve mechanically bad.
D.
Defective control board or transformer.
A.
Leak.
A.
Bad connection.
AF. Bad sensor.
AG. Sensor out of position.
AH. Defective control board.
A.
Verify face plate is secure and in proper
position for unit operation
B.
Clean out barrel and check that viscos-
ity settings are correct for current prod-
uct
C.
See error table document
D.
Check connections between E-Box,
control board and correct as needed.
E.
Adjust or replace faceplate
F.
Replace
OLD
A.
Select Freeze or Refrigerate.
B.
Check power at contactor L2 - L3, T2 -
T3.
C. Check components and wiring.
D.
Check resistance of compressor wind-
ings and check incoming line voltage.
E.
Check resistance of compressor wind-
ings.
F.
Troubleshoot, replace if necessary.
A.
Repair leak and weigh in new charge.
B.
Clean or repair.
C. Repair or replace.
D.
Check cables and connections to con-
trol board and repair or replace.
E.
Repair or replace.
A.
Clean or replace filter.
B.
Clean condenser.
C. Repair/replace if necessary.
D.
Ensure proper spacing around unit.
A.
Check/connect
B.
Replace motor
C. Replace fan blade
A.
Correct wiring.
B.
Replace coil.
C. Replace valve.
D.
Check and replace.
A.
Repair and weigh in new charge.
A. Correct wiring.
B. Replace sensor.
C. Reposition sensor and clip.
D. Replace.
- 35 -
Helix Operator's Manual
Remedy
Publication Number: 621058497OPR
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