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Helix Operator's Manual
T
ROUBLESHOOTING
Problem
No activity at all
Front panel LEDs indicate
unit on but no motor activ-
ity/will not respond
No condenser fan or com-
pressor
No condenser fan but com-
pressor runs
No compressor but con-
denser fan runs
Product Bowl blades do not
turn
Product does not dispense
Publication Number: 621058497OPR
TROUBLESHOOTING
- C
ONTROLS
Probable Cause
A.
Unit unplugged / cable disconnected
B.
No power to branch circuit.
C. Keypad bad or disconnected.
D.
Control Board bad.
A.
Software detected error condition
B.
24VAC missing
C. Bad or missing cable connection
D.
Control Board bad
A.
Software detected error condition
B.
Bad contactor or connections
A.
Bad connections
B.
Bad condenser fan
C. Bad contactor
A.
Bad connections
B.
Bad start relay
C. Bad capacitor(s)
D.
Bad compressor
E.
Bad contactor
A.
Blades uncoupled from drive
B.
Bad / missing connections to hopper
motor
C. Control Board bad
D.
Bad Product Bowl motor
A.
Motor does not turn
B.
Bad connections to dispense switch
C. Dispense switch bad or mis-located
D.
Control Board bad
A.
Make sure unit is plugged in and cord is
connected in E-box
B.
Make sure fuse is good/installed or
breaker is switched to "ON".
C. Check for proper connection/replace
keypad
D.
Replace Control Board
A.
See error table .
B.
Check that faceplate is in proper
mounted position and adjust as needed
Check for excessive refrigeration pres-
sure and correct
Check connections and transformer in
E-box and correct
C. Connect or replace cable.
D.
Replace Control Board
A.
See error table document
B.
Check connections, contactor and
transformer in E-box and correct
A.
Check connections at contactor and fan
and correct
B.
Replace
C. Replace
A.
Check connections at contactor, capac-
itors, start relay and compressor and
correct
B.
Replace
C. Replace
D.
Replace
E.
Replace
A.
Check that hopper product viscosity is
within limits & correct as necessary
B.
Check connections & correct as neces-
sary
C. Replace Control Board
D.
Replace motor
A.
See next section
B.
Check connections / correct as needed
C. Adjust/replace as needed
D.
Replace board
- 34 -
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