Answer Agent; Answer Emergency - Nortel 1150E User Manual

Answer Agent

When your phone rings and the Answer Agent indicator flashes:
To disconnect an agent call:

Answer Emergency

When your phone buzzes and the Answer Emergency indicator
flashes:
To disconnect from the emergency call:
Call Center Supervisor Features
1. Press the Answer Agent
position goes into Not Ready state and
you are connected to the agent.
1. Press the Goodbye
1. Press the Hold
return to the call in progress.
2. Press the Answer Emergency
Your position goes into Not Ready state
and the Answer Emergency indicator
lights continuously. You are connected
to the call.
1. Press the Goodbye
Key. Your
Key.
Key if you intend to
Key.
Key.
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