Panasonic BB-HCM311 Troubleshooting Manual page 5

Problem
Setup Program • Your firewall or antivirus software is blocking the connection.
does not list any
cameras.
• The camera is connected over a different network.
• Confirm that an IP address is assigned to your PC.
Setup Program • Network problems may occur during setup.
fails to complete
successfully.
• More than 20 minutes have passed, after turning the camera
on.
UPnP port • UPnP
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forwarding setup
fails.
• The camera is turned on before the router is turned on.
• The default gateway is not set, or the settings are wrong.
• The router does not support UPnP
All manuals and user guides at all-guides.com
Cause and Remedy
To avoid any possible problems, temporarily disable any
firewall or antivirus software, and set up the camera again.
If you cannot disable your firewall or antivirus software, you
can set up the camera using the MAC address (see Getting
Started).
Set up the camera from a PC under the same router.
If the IP address is not assigned to your PC, assign it to your
PC (see page 175 of the Operating Instructions on the
Setup CD-ROM).
Confirm that your network is working. Disconnect the plug
of the AC cord from the outlet, and reconnect it again. Then
set up the camera again.
Disconnect the plug of the AC cord from the outlet, and
reconnect it again. Set up the camera again.
is disabled on the router.
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Enable UPnP on the router following the router manual.
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Turn the router on first, and then turn the camera on.
Set the default gateway correctly (see page 51 of the
Operating Instructions on the Setup CD-ROM).
Enable port forwarding on your router following the router
manual.
Troubleshooting
.
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