Panasonic BB-HCM311 Troubleshooting Manual page 11

Problem
The color on the • White balance does not work well.
image is
strange.
• The color display setting on your PC is set lower than 16 bits.
Image flickers. • The object is dark.
• A bright object may cause horizontal flickers on the image.
An old image is • The old image is temporarily stored on the web browser.
displayed.
The image • Multiple users are accessing the camera.
refreshes very
slowly.
• You are not using an Ethernet switching hub.
• The image may refresh slowly, depending on image resolution,
image quality, network traffic, PC performance, enabling IPsec,
SD memory recording or what object you view.
• The Max. bandwidth usage is limited.
• The camera is in color night view mode.
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Cause and Remedy
Adjust the white balance on the Camera page (see page 81
of the Operating Instructions on the Setup CD-ROM).
Set the color display 16 bits or higher.
Make the area around the camera brighter.
Changing the object improves the flickers. Or adjusting
brightness to the [+] side on the operation bar eases the
flickers.
Set [Every visit to the page] on the web browser to check for
temporary Internet files (see page 182 of the Operating
Instructions on the Setup CD-ROM).
If multiple users are accessing the camera, the image
refreshes slowly.
If you view multiple cameras on the Multi-Camera page, the
image refreshes slowly. Use an Ethernet switching hub.
Increase the max. bandwidth usage on your network (see
page 51 of the Operating Instructions on the Setup CD-
ROM).
The image refreshes slowly in color night view mode. Make
the area around the camera brighter.
Troubleshooting
11