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Panasonic BB-HCM311 Troubleshooting Manual

Troubleshooting
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Troubleshooting
Network Camera
BB-HCM311
Indoor Use only
Model No.

Table of Contents

Troubleshooting................................................................... 3
Indicator Error Codes ................................................................................ 3
Camera Setup Difficulties.......................................................................... 4
Camera Image/Page Display..................................................................... 7
Operation Bar .......................................................................................... 13
Audio Problems ....................................................................................... 14
Image Buffer/Image Transfer ................................................................... 18
SD Memory Recording............................................................................ 19
IPv6 ......................................................................................................... 19
IPsec ....................................................................................................... 20
Miscellaneous ......................................................................................... 22

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Summary of Contents for Panasonic BB-HCM311

  • Page 1: Table Of Contents

    Troubleshooting Network Camera BB-HCM311 Indoor Use only Model No. Table of Contents Troubleshooting..............3 Indicator Error Codes ................3 Camera Setup Difficulties................4 Camera Image/Page Display..............7 Operation Bar ..................13 Audio Problems ..................14 Image Buffer/Image Transfer ..............18 SD Memory Recording................
  • Page 2 Troubleshooting Abbreviations • UPnP is the abbreviation for Universal Plug and Play. • "Network Camera" is called "Camera" in this Installation/Troubleshooting. Trademarks • Microsoft, Windows, and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 3: Troubleshooting

    Troubleshooting Troubleshooting The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/ products/en/netwkcam/" includes various technical information other than the contents in this troubleshooting section. Access it if problems occur. Indicator Error Codes Problem Cause and Remedy Indicator lights • Ethernet cable is not connected properly.

  • Page 4: Camera Setup Difficulties

    Troubleshooting Problem Cause and Remedy Indicator does • Indicator display is disabled. not light up. Check if the indicator control is disabled (see page 144 of the Operating Instructions on the Setup CD-ROM). • Confirm that the standard AC adaptor PQLV202 (Order No. PQLV202X) is being used.
  • Page 5 Troubleshooting Problem Cause and Remedy Setup Program • Your firewall or antivirus software is blocking the connection. does not list any To avoid any possible problems, temporarily disable any cameras. firewall or antivirus software, and set up the camera again. If you cannot disable your firewall or antivirus software, you can set up the camera using the MAC address (see Getting Started).
  • Page 6 Troubleshooting Problem Cause and Remedy The camera IP • Clicking [Camera Setup] on the Setup Program displays the address and port camera list. The camera list shows the MAC address labeled number have beside the Ethernet (LAN) port. The camera IP address and been forgotten.

  • Page 7: Camera Image/Page Display

    Troubleshooting Camera Image/Page Display Problem Cause and Remedy The Top page is • The camera IP address has changed. not displayed. Enter the new IP address in the address bar of the web browser. • Wrong IP address class is assigned to the camera. IP addresses of the PC and the camera must be in the same local IP address class.
  • Page 8 Troubleshooting Problem Cause and Remedy The Top page is • The connection type is wrong (see page 55 of the Operating not displayed. Instructions on the Setup CD-ROM). If the camera is not connected to the network in the [Auto Negotiation] setting, set up the camera and the router seeing the following table.
  • Page 9 Troubleshooting Problem Cause and Remedy The Top page is • The default gateway address may be wrong. displayed on the Assign the correct default gateway address (see page 51 of LAN, but not the Operating Instructions on the Setup CD-ROM). displayed from the Internet.
  • Page 10 Troubleshooting Problem Cause and Remedy Camera image • ActiveX Controls are not installed in Internet Explorer. ® is not displayed. ActiveX Controls should be installed to display video (Motion JPEG). For the ActiveX Controls installation method, see page 27 when using Microsoft Windows XP Service Pack ®...
  • Page 11 Troubleshooting Problem Cause and Remedy The color on the • White balance does not work well. image is Adjust the white balance on the Camera page (see page 81 strange. of the Operating Instructions on the Setup CD-ROM). • The color display setting on your PC is set lower than 16 bits. Set the color display 16 bits or higher.
  • Page 12 Cause and Remedy When • The power to the camera was turned off during firmware update, accessing the so the firmware may be broken. camera, the Download the latest firmware on the Panasonic Network Update Camera support website. Firmware page is displayed.

  • Page 13: Operation Bar

    Troubleshooting Operation Bar Problem Cause and Remedy Pan/tilt, click to • Your PC is not connected to the camera. center and Click [Refresh] on the web browser. Confirm that the image preset features refreshes, and operate the pan/tilt functions. do not work. •...

  • Page 14: Audio Problems

    Troubleshooting Audio Problems Problem Cause and Remedy Listen button is • The [Input] setting is set to [Disable] on the Audio page. displayed gray. Change it to [Enable]. (See page 86 of the Operating Instructions on the Setup CD-ROM) • In the access level settings on the General User page, [Listen] is not permitted.
  • Page 15 Troubleshooting Problem Cause and Remedy Audio cannot be • The Listen button appears like this: heard on the computer. Click the Listen button. (It will change to • Listen button is displayed gray. [Listen] is not permitted on the General User page. Permit it. (See page 92 of Operating Instructions on the Setup CD- ROM) •...
  • Page 16 Troubleshooting Problem Cause and Remedy Audio is not • The Talk button appears like this: produced from an external Click the Talk button. (It will change to speaker • The Talk button is gray. connected to the camera. [Talk] is not permitted on the General User page. Permit it. (See page 92 of Operating Instructions on the Setup CD- ROM) •...
  • Page 17 Troubleshooting Problem Cause and Remedy Noise can be • The plug of the external microphone or speaker is dirty. heard. Wipe the connection terminal of the microphone or speaker. • The external microphone or speaker is not connected properly. Correctly connect the external microphone or speaker. •...

  • Page 18: Image Buffer/Image Transfer

    Troubleshooting Image Buffer/Image Transfer Problem Cause and Remedy The camera • Errors have occurred on the way to the E-mail or FTP server. does not See the Protocol column on the Status page (see page 146 transfer the of the Operating Instructions on the Setup CD-ROM), and image by E-mail check if the error is displayed.

  • Page 19: Sd Memory Recording

    Troubleshooting SD Memory Recording Problem Cause and Remedy Cannot write • It is writing protected. onto the SD Cancel the writing protection. memory card. It takes time to • Sometimes it takes time when it is formatted on a PC. record.

  • Page 20: Ipsec

    PC's IPsec settings. • IPsec settings have not been set on your PC. Set IPsec settings on your PC. See the Panasonic Network Camera support website (http://panasonic.co.jp/pcc/ products/en/netwkcam/) for how to do this. • The pre-shared key is not set correctly.
  • Page 21 Troubleshooting Problem Cause and Remedy E-mail or FTP • The network settings are not set correctly. transfer cannot Cancel the IPsec settings on the server, PC and camera, and be sent in check that the camera images can be transferred. If they can transport mode.

  • Page 22: Miscellaneous

    Troubleshooting Miscellaneous Problem Cause and Remedy ActiveX cannot • Security software disables the ActiveX installation. be installed. Close the security software, and install the ActiveX again. The firmware is • The firmware updating is not completed due to power off, not updated.
  • Page 23 Troubleshooting Memo...
  • Page 24 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

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