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Panasonic BB-HCM311A Installation/Troubleshooting Manual

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Installation/Troubleshooting

Network Camera

BB-HCM311A
Model No.
BB-HCM311A
Please read this manual before using and save this manual for future reference.
Panasonic Network Camera Website: http://www.panasonic.com/netcam
for customers in the USA or Puerto Rico

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Summary of Contents for Panasonic BB-HCM311A

  • Page 1: Network Camera

    Installation/Troubleshooting Network Camera BB-HCM311A Model No. BB-HCM311A Please read this manual before using and save this manual for future reference. Panasonic Network Camera Website: http://www.panasonic.com/netcam for customers in the USA or Puerto Rico...
  • Page 2 Installation/Troubleshooting Introduction How to Use This Documentation The camera includes the following 2 manual types. • Installation/Troubleshooting (this manual) Installation/Troubleshooting provides explanations for accessories included with the camera, the initial configuration, and troubleshooting tips. The Installation/Troubleshooting helps you to easily configure the camera. •...
  • Page 3 Installation/Troubleshooting System Requirements for your PC Your PC (Personal Computer) and network must meet the following technical specifications for the camera to work properly. For IPv4 Connection Item Description Operating Microsoft Windows XP, Microsoft Windows 2000 ® ® ® ® System Microsoft Windows...
  • Page 4 Internet Explorer 6.0 or later (Not included on the Setup CD- ROM) Audio Audio input/output feature (Microphone or speaker) Note See Panasonic Network Camera support website at http://panasonic.co.jp/pcc/products/en/netwkcam/ for details about network environment. What is IPv6? • IPv6 is short for "Internet Protocol Version 6".

  • Page 5: Table Of Contents

    Installation/Troubleshooting Table of Contents Before Using ..............7 IMPORTANT SAFETY INSTRUCTIONS........7 1.1.1 FCC and Other Information ............... 8 1.1.2 Security Cautions ..................9 1.1.3 User Name and Password Protection............9 Included Accessories ..............10 Camera Feature Locations............11 1.3.1 Front View....................11 1.3.2 Side View....................
  • Page 6 Installation/Troubleshooting IPv6....................55 IPsec .................... 56 2.10 Miscellaneous ................58...

  • Page 7: Before Using

    Installation/Troubleshooting Before Using IMPORTANT SAFETY INSTRUCTIONS When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. Read and understand all instructions. Keep these instructions. Heed all warnings. Follow all instructions. After taking away the sand or the dust on the lens cover, wipe the lens cover with a dry cloth.

  • Page 8: Fcc And Other Information

    When you leave the unit unused for a long period of time, disconnect the power cord from the outlet. If you have any problems: Consult an authorized Panasonic Factory Service Center. CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this device.

  • Page 9: Security Cautions

    • When sending this product to be repaired with a company not related to Panasonic, make back-up copies of files, if necessary, and reset this product to factory default. • When transferring this product to another party, make back-up copies of files, if necessary, and reset this product to factory default.

  • Page 10: Included Accessories

    Installation/Troubleshooting Included Accessories The following items are provided with the camera. Additional pieces can be ordered by calling 1-800-332-5368. Main Unit—1 pc. AC Adaptor—1 pc. Order No.: PQLV202Y AC cord—1 pc. Setup CD-ROM—1 pc. Order No.: PSJA1069Z Order No.: PSQX3511YCD Flexible Stand—1 pc.

  • Page 11: Camera Feature Locations

    Installation/Troubleshooting Camera Feature Locations 1.3.1 Front View Lens Cover Lens (0.5 m [about 20 inches]—Unlimited) Indicator The indicator color shows camera status. Microphone The microphone picks up audio around the camera. (See page 28 of the Operating Instructions on the Setup CD-ROM) Indicator Display Not on the LAN...

  • Page 12: Side View

    Installation/Troubleshooting 1.3.2 Side View SD Memory Card Slot (See page 36) FACTORY DEFAULT RESET Button Resets settings to default (see page 126 of the Operating Instructions on the Setup CD-ROM). Cover 1.3.3 Bottom View Stand/Tripod Mounting Hole (See page 37 and page 39)

  • Page 13: Rear View

    Installation/Troubleshooting 1.3.4 Rear View Stand MAC Address (see page Mounting Hole 17) and Serial number (S/ N) is indicated on the (See page 38) label. DC IN jack Ethernet (LAN) port (See page 15) (See page 14) External I/O Hook for Audio Cables (See page 124 (See page 37) of the...

  • Page 14: Connecting The Camera To Your Router

    Installation/Troubleshooting Connecting the Camera to Your Router Connect the camera to your router with an Ethernet cable to set up the camera. Connect the Ethernet cable (customer-provided) to the camera. Ethernet port Ethernet cable To your router Note These instructions assume your PC is already connected to the Internet and your network includes a router.
  • Page 15 The AC cord is used as the main disconnect device, ensure that the socket-outlet is located/installed near the equipment and is easily accessible. • Use only specified Panasonic AC adaptor PQLV202 (Order No. PQLV202Y). • If the indicator does not light green, see page 40 and page 41.

  • Page 16: Setting Up The Camera To View On The Lan

    Installation/Troubleshooting Setting up the Camera to View on the LAN Setup CD-ROM allows you to easily set up the camera. Notes • To avoid any possible problems, temporarily disable any firewall or antivirus software. • This procedure explains installation of the camera on the same network that your PC is part of.
  • Page 17 Installation/Troubleshooting • When the following dialog box is displayed, click [Unblock]. Select the camera to set up and click [Execute]. • This program searches for the cameras that are connected to the router and displays the MAC Addresses, IP addresses and Port Numbers. Address Camera Port...
  • Page 18 Installation/Troubleshooting Notes • If the indicator does not light green, check the connection. (See page 11) • If more than 20 minutes have passed since the camera was turned on, the camera cannot be set up from the Setup Program. In this situation, disconnect the AC cord from the outlet, and reconnect it again.
  • Page 19 Installation/Troubleshooting Enter the user name and password you wish to use, and click [Save]. Enter the name and password that were entered above, and click [OK]. When the Single Camera page is displayed, the setup is completed. • When Security Warning window is displayed, click [Yes]. (See page 34) •...
  • Page 20 Installation/Troubleshooting Note To ensure that the most current image is displayed, Internet Explorer should be configured as follows. This will not have any negative result on normal use. While viewing any website, Click [Tools] [Internet Options]. In the section "Temporary Internet Files", click [Settings] and check [Every visit to the page].

  • Page 21: Setting Up Internet Access To The Camera

    Installation/Troubleshooting Setting up Internet Access to the Camera Display the Camera List window (see page 16—page 17). Select the camera to set up and click [Execute]. • This program searches for the cameras that are connected to the router and displays the MAC Addresses, IP addresses and Port Numbers. Address Camera Port...
  • Page 22 Note In order for Internet access to be properly enabled, your router’s UPnP feature should be enabled. Most router manufacturers disable this feature. See http://panasonic.co.jp/pcc/products/en/netwkcam/ for more information. Enter the user name and password that were set, and click [OK].
  • Page 23 Enable your router's UPnP or set Port Forwarding manually following the router's manual and try Automatic Setup again. For more information about setting up a router, refer to the Panasonic Network Camera support website at http://panasonic.co.jp/pcc/products/en/ netwkcam/technic/rtr_setup/. •...
  • Page 24 Installation/Troubleshooting When "Setup complete" is displayed, and click [To Single Camera page]. • When [Enable] was selected at • When [Disable] was selected step 5 at step 5 • The port number must be specified at the end of camera URL. Using port 80: http://(Cameraname).viewnetcam.com or http://IP Address...

  • Page 25: Viewnetcam.com Service (Ipv4/Ipv6)

    Installation/Troubleshooting Viewnetcam.com Service (IPv4/IPv6) Viewnetcam.com is a free dynamic DNS (DDNS) service provided by Panasonic. It allows you to choose an easy-to-remember address (such as "bob.viewnetcam.com") that you can use to view images from your camera over the Internet. This service is compatible with both IPv4 and IPv6 addresses.
  • Page 26 Installation/Troubleshooting Notes • Ask your ISP about what type of IP address you are using. • Some ISPs assign you a local IP address. In this case, you cannot use the Viewnetcam.com service. Ask you ISP about what type of IP address you are using.

  • Page 27: Connecting The Camera To A Router Supporting Upnp™ (Ipv4 Only)

    In some routers, the UPnP feature is disabled by default. Enable your router's UPnP feature following the router manual before you set up the camera. See the Panasonic Network Camera support website at http:// panasonic.co.jp/pcc/products/en/netwkcam/technic/rtr_setup/ for details. • If the maximum idle time is set in PPPoE or PPTP connection with your ISP, disable it on the router.

  • Page 28: Connecting The Camera To A Router Not Supporting Upnp™ (Ipv4 Only)

    Installation/Troubleshooting Connecting the Camera to a Router Not Supporting UPnP™ (IPv4 Only) To allow access from the Internet with a router not supporting UPnP , follow the procedures below. Select [Static] on the Network (IPv4) page. (1) Access the camera (see page 32). (2) Click [Setup] tab at the top of the page.

  • Page 29: Setting Up The Camera Using The Mac Address On The Setup Program

    Installation/Troubleshooting 1.10 Setting up the Camera Using the MAC Address on the Setup Program The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC. If you cannot disable your firewall or antivirus software, you can set up the camera using the camera MAC address as shown below.
  • Page 30 Installation/Troubleshooting Enter the user name and password, and click [Save]. The Enter Network Password window is displayed. Enter the user name and password that were set, and click [OK].
  • Page 31 Installation/Troubleshooting When the Single Camera page is displayed, the setup is completed. • If Security Warning window is displayed, click [Yes] (see page 34). • See page 35 for Security Warning window when using Microsoft Windows XP Service Pack 2. Notes •...

  • Page 32: 1.11 Confirming The Camera Image

    Installation/Troubleshooting 1.11 Confirming the Camera Image Start up the web browser on your PC. Enter "http://IPv4 Address (or URL):Port Number" on the address bar, and press [Enter] on the keyboard. • When port number is 80 (default), you do not need to enter port number. See page 43 of the Operating Instructions on the Setup CD-ROM for details about port number.
  • Page 33 Installation/Troubleshooting Notes • When users other than an administrator are accessing the camera, [Setup] and [Maintenance] tab will not be displayed. Additionally, When [Do not permit access from guest users] is set on the Security: Administrator page, [Login] tab will not be displayed. •...
  • Page 34 Installation/Troubleshooting Security Warning window To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be ® installed. When trying to display a video for the first time, Security Warning window will be displayed. When using Windows 2000 or Windows XP, log in as an administrator to install it.
  • Page 35 Installation/Troubleshooting • In some corporate network environments a firewall may be used for security purposes. It is possible that this may prevent motion video from being displayed. In this situation we suggest: • Contact your network administrator. • Try using regularly refreshed images. Security Warning window on Microsoft Windows XP Service Pack 2 To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be installed.

  • Page 36: 1.12 Using The Sd Memory Card

    Installation/Troubleshooting 1.12 Using the SD Memory Card The SD memory card (customer-provided) can store image data and replay them. Follow the instructions below to insert the SD memory card into the camera. Open the cover on the side of the camera. Insert the SD memory card, and push with your finger until it clicks.

  • Page 37: 1.13 Mounting The Camera

    Installation/Troubleshooting 1.13 Mounting the Camera The camera can be mounted in the following ways. Notes • Do not mount the camera where the sun light directly hits the camera or in the outdoor type housing without temperature control system. The camera may malfunction due to high temperature.

  • Page 38: Ceiling Mount

    Installation/Troubleshooting Ceiling Mount Notes • Do not mount the camera upside down. The image may be displayed upside down. Make sure the indicator is always in the lower right corner. Bottom • When mounting, we suggest using the hardware we provide. Mounting in any other manner may cause the camera to fall, causing personal injury or damage to the camera.

  • Page 39: Wall Mount

    Installation/Troubleshooting Wall Mount Notes • Do not mount the camera upside down. The image may be displayed upside down. • When mounting, we suggest using the hardware we provide. Mounting in any other manner may cause the camera to fall, causing personal injury or damage to the camera.

  • Page 40: Troubleshooting

    Installation/Troubleshooting Troubleshooting Troubleshooting The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/ products/en/netwkcam/" includes various technical information other than the contents in this troubleshooting section. Access it if problems occur. Indicator Error Codes Problem Cause and Remedy Indicator lights • Ethernet cable is not connected properly.

  • Page 41: Camera Setup Difficulties

    Installation/Troubleshooting Troubleshooting Problem Cause and Remedy Indicator does • Indicator display is disabled. not light up. Check if the indicator control is disabled (see page 112 of the Operating Instructions on the Setup CD-ROM). • Confirm that the standard AC adaptor PQLV202 (Order No. PQLV202Y) is being used.
  • Page 42 Installation/Troubleshooting Troubleshooting Problem Cause and Remedy Setup Program • Your firewall or antivirus software is blocking the connection. does not list any To avoid any possible problems, temporarily disable any cameras. firewall or antivirus software, and set up the camera again. If you cannot disable your firewall or antivirus software, you can set up the camera using the MAC address (see page 29).
  • Page 43 Installation/Troubleshooting Troubleshooting Problem Cause and Remedy The camera IP • Clicking [Camera Setup] on the Setup Program displays the address and port camera list. The camera list shows the MAC address labeled number have beside the Ethernet (LAN) port. The camera IP address and been forgotten.

  • Page 44: Camera Image

    Installation/Troubleshooting Troubleshooting Camera Image/Page Display Problem Cause and Remedy The Top page is • The camera IP address has changed. not displayed. Enter the new IP address in the address bar of the web browser. • Wrong IP address class is assigned to the camera. IP addresses of the PC and the camera must be in the same local IP address class.
  • Page 45 Installation/Troubleshooting Troubleshooting Problem Cause and Remedy The Top page is • The connection type is wrong (see page 45 of the Operating not displayed. Instructions on the Setup CD-ROM). If the camera is not connected to the network in the [Auto Negotiation] setting, set up the camera and the router seeing the following table.
  • Page 46 Installation/Troubleshooting Troubleshooting Problem Cause and Remedy Authentication • User name and password for the administrator or general users windows are are changed. consequently Close the web browser, and access the camera again. displayed. Only half of the • You are using Internet Explorer 4.xx or lower. image is Upgrade Internet Explorer to version 6.0 or greater.
  • Page 47 Installation/Troubleshooting Troubleshooting Problem Cause and Remedy Image is out of • The lens cover has dust, dirt, fingerprints or droplets on it. focus. Clean the lens cover with a dry cloth (see page 135 of the Operating Instructions on the Setup CD-ROM). •...
  • Page 48 When • The power to the camera was turned off during firmware update, accessing the so the firmware may be broken. camera, the Download the latest firmware on the Panasonic Network Update Camera support website. Firmware page is displayed.

  • Page 49: Operation Bar

    Installation/Troubleshooting Troubleshooting Operation Bar Problem Cause and Remedy Pan/tilt, click to • Your PC is not connected to the camera. center and Click [Refresh] on the web browser. Confirm that the image preset features refreshes, and operate the pan/tilt functions. do not work.

  • Page 50: Audio Problems

    Installation/Troubleshooting Troubleshooting Audio Problems Problem Cause and Remedy Listen button is • The [Input] setting is set to [Disable] on the Audio page. displayed gray. Change it to [Enable]. (See page 71 of the Operating Instructions on the Setup CD-ROM) •...
  • Page 51 Installation/Troubleshooting Troubleshooting Problem Cause and Remedy Audio cannot be • The Listen button appears like this: heard on the computer. Click the Listen button. (It will change to • The Listen button is displayed gray. [Listen] is not permitted on the General User page. Permit it. (See page 77 of Operating Instructions on the Setup CD- ROM) •...
  • Page 52 Installation/Troubleshooting Troubleshooting Problem Cause and Remedy Audio is not • The Talk button appears like this: produced from an external Click the Talk button. (It will change to speaker • The Talk button is gray. connected to the camera. [Talk] is not permitted on the General User page. Permit it. (See page 77 of Operating Instructions on the Setup CD- ROM) •...
  • Page 53 Installation/Troubleshooting Troubleshooting Problem Cause and Remedy Noise can be • The plug of the external microphone or speaker is dirty. heard. Wipe the connection terminal of the microphone or speaker. • The external microphone or speaker is not connected properly. Correctly connect the external microphone or speaker.

  • Page 54: Image Buffer/Image Transfer

    Installation/Troubleshooting Troubleshooting Image Buffer/Image Transfer Problem Cause and Remedy The camera • Errors have occurred on the way to the E-mail or FTP server. does not See the Protocol column on the Status page (see page 114 transfer the of the Operating Instructions on the Setup CD-ROM), and image by E-mail check if the error is displayed.

  • Page 55: Sd Memory Recording

    Installation/Troubleshooting Troubleshooting SD Memory Recording Problem Cause and Remedy Cannot write • It is writing protected. onto the SD Cancel the writing protection. memory card. It takes time to • Sometimes it takes time when it is formatted on a PC. record.

  • Page 56: Ipsec

    PC's IPsec settings. • IPsec settings have not been set on your PC. Set IPsec settings on your PC. See the Panasonic Network Camera support website (http://panasonic.co.jp/pcc/ products/en/netwkcam/) for how to do this. • The pre-shared key is not set correctly.
  • Page 57 Installation/Troubleshooting Troubleshooting Problem Cause and Remedy E-mail or FTP • The network settings are not set correctly. transfer cannot Cancel the IPsec settings on the server, PC and camera, and be sent in check that the camera images can be transferred. If they can transport mode.

  • Page 58: Miscellaneous

    Installation/Troubleshooting Troubleshooting 2.10 Miscellaneous Problem Cause and Remedy ActiveX cannot • Security software disables the ActiveX installation. be installed. Close the security software, and install the ActiveX again. The firmware is • The firmware updating is not completed due to power off, not updated.
  • Page 59 Installation/Troubleshooting Memo [For assistance, please call: 1-800-272-7033]...
  • Page 60 Symptom Send the unit to an authorized servicenter, prepaid and adequately insured. Do not send your unit to the Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products. Installation/Troubleshooting is subject to change without notice.

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