Panasonic BB-HCM311 Troubleshooting Manual page 15

Problem
Audio cannot be • The Listen button appears like this:
heard on the
computer.
• Listen button is displayed gray.
• The volume is set to minimum.
• The computer volume is set to mute or minimum volume.
The Audio • The Audio Control Bar is not displayed when the number of
Control Bar is simultaneous accesses exceeds the maximum number.
not displayed.
• Both the [Output] or [Input] settings are set to [Disable] on the
Audio page.
• In the access level settings on the General User page, both
[Listen] and [Talk] are not permitted.
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Cause and Remedy
Click the Listen button. (It will change to
[Listen] is not permitted on the General User page. Permit it.
(See page 92 of Operating Instructions on the Setup CD-
ROM)
Adjust the volume on the volume adjustment toolbar.
Open the PC's Volume Control window, and clear the output
master and Wave/MP3's Mute checkbox, then adjust the
volume.
Wait for a while, and access the camera again.
Change them to [Enable]. (See page 86 of the Operating
Instructions on the Setup CD-ROM)
Permit both [Listen] and [Talk]. (See page 92 of the Operating
Instructions on the Setup CD-ROM)
Troubleshooting
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