Panasonic BB-HCM381 Troubleshooting Manual

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Operating instructions manual (48 pages)

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Page 1: Table Of Contents
Model No. BB-HCE481 (PoE Type) This manual is for both BB-HCM381 (AC Adaptor Type) and BB-HCE481 (PoE Type). Available features and operations are different in part depending on the model. Read the Operating Instructions on the Setup CD-ROM carefully and use the Network Camera properly.
Page 2 Troubleshooting Trademarks • Microsoft, Windows and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. • All other trademarks identified herein are the property of their respective owners. Abbreviations • UPnP is the abbreviation for "Universal Plug and Play". •...
Page 3: Troubleshooting
Troubleshooting Troubleshooting The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/ products/en/netwkcam/" includes various technical information in addition to the contents in this troubleshooting section. Access the website if this troubleshooting does not solve your problem. BB-HCM381 Indicator Display Troubleshooting Problem Cause and Remedy The indicator •...
Page 4 Troubleshooting Problem Cause and Remedy The indicator • Automatic setup is not complete. continues → Complete the setup following the instructions in Getting blinking green. Started. • The camera did not receive an IP address from the DHCP server. → When setting [Automatic Setup] or [DHCP Setup], the camera may not be assigned an IP address due to network failures.
Page 5: Bb-Hce481 Indicator Display Troubleshooting
Troubleshooting BB-HCE481 Indicator Display Troubleshooting Problem Cause and Remedy The indicator • The Ethernet cable is partly disconnected. lights or blinks → Change it to another Ethernet cable. orange. The indicator • The camera is turned off when updating firmware. continues →...
Page 6 Troubleshooting Problem Cause and Remedy The indicator • The indicator display is disabled. does not light up. → Check if the indicator control is disabled (see page 159 of the Operating Instructions on the CD-ROM). • A cross cable is being used. →...
Page 7: Camera Setup Troubleshooting
Troubleshooting Camera Setup Troubleshooting Note • If you are experiencing any problems, it is recommended that you temporarily disable all firewall, pop-up killer, and virus detection software. Once the problem is identified and corrected, you can restart the Setup Program. Problem Cause and Remedy Setup fails using...
Page 8 Troubleshooting Problem Cause and Remedy Setup Program • Your firewall or antivirus software is blocking the connection. does not list any → To avoid any possible problems, temporarily disable any cameras. firewall or antivirus software, and set up the camera again. If you cannot disable your firewall or antivirus software, you can set up the camera using the MAC address (see page 189 of the Operating Instructions on the CD-ROM).
Page 9: Camera Image/Page Display Troubleshooting
Troubleshooting Camera Image/Page Display Troubleshooting Problem Cause and Remedy The camera • The camera IP address has changed. cannot be → Enter the correct IP address in the address bar of the web accessed. browser. • An IPv6 address was entered in the address bar of Internet Explorer.
Page 10 Troubleshooting Problem Cause and Remedy The camera • The connected router does not have a loopback feature. cannot be → Access the camera with local network IP address. accessed on the LAN. • The wrong IP address class is assigned to the camera. →...
Page 11 Troubleshooting Problem Cause and Remedy Authentication • The user name and password for the administrator have been windows are changed. Or the user name and password for the general consequently users have been changed. displayed. → Close the web browser, and access the camera again. Only half of the •...
Page 12 Troubleshooting Problem Cause and Remedy The Top page or • Only the IP address and port number are entered. image is not → Enter "/mobile" after entering "IP Address:Port Number". displayed on the mobile phone. • A 320 x 240 resolution image is not displayed. →...
Page 13 Troubleshooting Problem Cause and Remedy The image is out • The lens is dirty or dust is attached. Fingerprints, dust, stains, of focus. etc. on the lens can degrade the performance of the Automatic Focusing feature. → Wipe the lens with lens cleaning paper. •...
Page 14 Troubleshooting Problem Cause and Remedy The image has • The object is dark. noise. → Increase the light level in the area around the camera. • AC Power Source Frequency setting is incorrect. → Confirm the AC Power Source Frequency setting (see page 86 of the Operating Instructions on the CD-ROM).
Page 15 • The camera firmware may be damaged because the power the camera, the was turned off during an update, etc. Update Firmware → Download the latest firmware from the Panasonic Network page is displayed. Camera support website and update the firmware. Camera images •...
Page 16: Operation Bar Troubleshooting
Troubleshooting Operation Bar Troubleshooting Problem Cause and Remedy The pan/tilt, • Your PC is not connected to the camera. zoom, focus, click → Click [Refresh] on the web browser. Confirm that the image to center and refreshes, and you can operate the pan/tilt/zoom/focus preset features functions.
Page 17: Audio Problems Troubleshooting
Troubleshooting Audio Problems Troubleshooting Problem Cause and Remedy The Listen button • The [Input] setting is set to [Disable] on the Audio page. is gray. → Change it to [Enable]. (See page 92 of the Operating Instructions on the CD-ROM) •...
Page 18 Troubleshooting Problem Cause and Remedy Audio cannot be • The Listen button appears like this: heard on the → Click the Listen button. (It will change to computer. → There are too many simultaneous audio connections. Wait for a while, and try to access again. •...
Page 19 Troubleshooting Problem Cause and Remedy Audio is not • The Talk button appears like this: produced from an → Click the Talk button. (It will change to external speaker connected to the • The Talk button is gray. camera. → [Talk] is not permitted on the General User page. Permit it. (See page 99 of the Operating Instructions on the CD- ROM) •...
Page 20 Troubleshooting Problem Cause and Remedy Noise can be • The plug of the external microphone or speaker is dirty. heard. → Wipe the connection terminal of the microphone or speaker. • The external microphone or speaker is not connected properly. →...
Page 21: Image Buffer/Transfer Troubleshooting
Troubleshooting Image Buffer/Transfer Troubleshooting Problem Cause and Remedy The camera does • An error occurred during transmission to the E-mail or FTP not transfer an server. image by E-mail → See the Protocol column on the Status page (see page or FTP.
Page 22: Sd Memory Recording Troubleshooting
Troubleshooting Problem Cause and Remedy The image is • The transfer interval is too short. slowed down on → Set the transfer interval longer than the current setting (see the Buffered page 105, page 116 or page 128 of the Operating Image page, or Instructions on the CD-ROM).
Page 23: Ipv6 Troubleshooting
Troubleshooting IPv6 Troubleshooting Problem Cause and Remedy The camera • The IPv6 address is not set on the camera. cannot be → Check if the IP address and default gateway are displayed accessed when in the network (IPv6) column of the status page (see page using an IPv6 161 of the Operating Instructions on the CD-ROM).
Page 24: Ipsec Troubleshooting
PC's IPsec settings. • IPsec settings have not been set on your PC. → Set IPsec settings on your PC. See the Panasonic Network Camera support website (http://panasonic.co.jp/pcc/ products/en/netwkcam/) for more details. • The pre-shared key is not set correctly.
Page 25 Troubleshooting Problem Cause and Remedy E-mail or FTP • The network settings are not set correctly. transfer cannot → Cancel the IPsec settings on the server, PC and camera, be performed in and check that camera images can be transferred. If they transport mode.
Page 26: Miscellaneous Troubleshooting
Troubleshooting Miscellaneous Troubleshooting Problem Cause and Remedy The ActiveX • Security software disables the ActiveX controls installation. controls cannot → Close the security software, and install the ActiveX be installed. controls again. The firmware is • The firmware updating was not completed due to the power not updated.
Page 27 Troubleshooting Problem Cause and Remedy The shortcut • The UPnP™ Windows component is not installed in Windows icon is not XP or Windows Me. displayed in the → Install the UPnP™ Windows component in Windows XP or My Network Windows Me (see page 195 of the Operating Instructions Places folder.
Page 28 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

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Panasonic BB-HCM381 Troubleshooting Manual

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