Resetting The Nbg7815 To Its Factory Defaults; Wifi Connections - ZyXEL Communications NBG7815 User Manual

• If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
• There might be a lot of traffic on the network. Look at the LEDs. If the NBG7815 is sending or receiving
a lot of information, try closing some programs that use the Internet, especially peer-to-peer
applications.
• Check the signal strength. If the signal strength is low, try moving the NBG7815 closer to the AP if
possible, and look around to see if there are any devices that might be interfering with the WiFi
network (for example, microwaves, other WiFi networks, and so on).
• Reboot the NBG7815.
• If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.

14.5 Resetting the NBG7815 to Its Factory Defaults

If you reset the NBG7815, you lose all of the changes you have made. The NBG7815 reloads its default
settings (for example, default Standard (Router) operation mode and login IP address of 192.168.123.1,
WiFi SSID and password). You have to make all of your changes again.
You will lose all of your changes when you push the Reset button.
To reset the NBG7815:
• Make sure the power LED is on.
• Press the Reset button for 1 to 4 seconds to restart/reboot the NBG7815.
• Press the Reset button for longer than 8 seconds to set the NBG7815 back to its factory-default
configurations.
If the NBG7815 restarts automatically, wait for the NBG7815 to finish restarting, and log in to the Web
Configurator.
If the NBG7815 does not restart automatically, disconnect and reconnect the NBG7815's power.
Then, follow the directions above again.

14.6 WiFi Connections

I cannot access the NBG7815 or ping any computer from the WLAN.
• Make sure the WiFi is enabled on the NBG7815.
• Make sure the WiFi adapter on your computer is working properly.
Chapter 14 Troubleshooting
NBG7815 User's Guide
149