Error Codes; Error Codes On Print Jobs - Toshiba e-Studio2000AC Software Troubleshooting Manual

Error Codes

0.
TopAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error codes are
shown on these pages in the [Logs] tab (successful jobs have no codes). These codes help you specify the cause of an
error you might encounter.
The error codes are also shown on the [Log] screen of the touch panel. See the following lists when you find an error
code on the touch panel. If the error code displayed is not in the following tables, contact your service representative.
 Error codes on print jobs
Error Code
4011 Job canceled
Power failure
4021
Internal storage device full
4031
error
Too many jobs registered
4032
Network setting error
4033
User authentication error
4041
Department code
4042
authentication error
Project code
4043
authentication error
There is something wrong
with the connection with
4045
the LDAP server or its
authority setting.
The number of prints has
4111 become "0"
The number of prints has
4112
become "0"
The number of prints has
4113
become "0"
Job cancellation due to the
external counter error
4121
Printing data storing
4211 limitation error
e-Filing storing limitation
4212 error
File storing limitation error The file storing function is set to "disabled". Check the setting of
4213
Fax/iFax transmission
4214
failure

62 Error Codes

Problem Description
The job was canceled.
Check whether the power cable is connected properly and is
inserted securely.
Delete unnecessary private print jobs and invalid department
print jobs.
The number of registered jobs for Multi Station Print has exceeded
the upper limit. Reduce the jobs.
The Multi Station Print job cannot be registered due to a network
setting error. Fix the settings for Multi Station Print.
The user performing the printing has not been authenticated or
registered. Perform user authentication or user registration.
Check the information about the department code registered in
this equipment.
Check the information about the project code registered in the
equipment.
Ask your LDAP server administrator about it.
The number of prints specified in department and user
management has become "0" at the same time. Set the number
again or perform initialization.
The number of prints specified in user management has become
"0". Set the number again or perform initialization.
The number of prints specified in department management has
become "0". Perform initialization.
1. Put in a coin, or insert a card and perform printing again, or
2. Connect the Key Counter and perform printing again.
3. Clear the Schedule Print setting and perform printing again.
Printing with the data being stored to the internal storage device
temporarily (Proof print, Private print, Scheduled print, etc.)
cannot be performed. Use normal printing.
Printing with the data being stored to the internal storage device
(print and e-Filing, print to e-Filing, etc.) cannot be performed. Use
normal printing.
the equipment.
The Fax/iFax transmission or N/W-Fax/iFax function is set to
"disabled". Check the setting of the equipment.
Corrective Action
contact your administrator.