Retrieval Of Printer Configuration Failed; Cannot Change Settings On The [Device Settings] Tab - Toshiba e-Studio2000AC Software Troubleshooting Manual

3.TROUBLESHOOTING FOR PRINTING
 Retrieval of printer configuration failed
Problem Description
When accessing the printer properties, the message "Retrieval of printer configuration failed" is displayed.
Corrective Action
The printer driver cannot communicate with the equipment. Try the steps in the checklist below.
No.
1 Is the equipment turned on?
2 Can you connect the computer to the
equipment via TopAccess?
3 Does the same message appear again
when you access the property of the
printer driver?
 Cannot change settings on the [Device Settings] tab
Problem Description
The [Device Settings] tab is grayed out and their settings cannot be changed.
Corrective Action
Users who do not have the privilege to change the printer driver setting cannot change the options in the [Device
Settings] tab. Please log in with the Administrator.
Check... Yes No
Next Turn on the equipment.

Step

Next Restart the equipment.

Step

1. Press [Refresh] on the [Device Settings]
tab to search the printer.

End
2. If the printer is not found, check the
printer driver port assignment and
make sure that it is correct.
Corrective Action
Printer Driver Problems 27