Questions For Error Codes; Error Codes On Print Jobs - Toshiba E-STUDIO 2020AC Frequently Asked Questions Manual

Questions for Error Codes

0.
 Error codes on print jobs
Job lists are recorded in the [Print Log], [Transmission Journal], [Reception Journal] and [Scan Log] page of
TopAccess. The following error codes are sometimes shown on these pages. These codes help you specify the cause of
an error you might encounter. It is recommended to take a memo of the displayed error code when you need to
contact your service representative.
The error codes are also shown on the [Log] screen of the touch panel. See the following list when you find an error
code on the touch panel. If the error code displayed is not in it, contact your service representative.
Error code
4011 Job canceled
4012 Auto deletion of expired job
4021 Power failure
4031 Internal storage device full error
4032 Too many jobs registered
4033 Network setting error
4041 User authentication error
4042 Department code authentication error Check the information about the department code
4043 Project code authentication error
4045 There is something wrong with the
connection with the LDAP server or its
authority setting.
4111 The number of prints has become "0"
4112 The number of prints has become "0"
4113 The number of prints has become "0"
4121 Job cancellation due to the external
counter error
4211 Printing data storing limitation error
66 Questions for Error Codes
Description Corrective action
The job has been canceled by a user.
Expired job (Period of time to save, Private, Hold, Proof,
invalid Jobs, Multi Station Print, Print job in [Skipped]
status) has been deleted automatically.
Check whether the power cable is connected properly and
is inserted securely. Then resend the job.
Delete unnecessary private print jobs and invalid
department print jobs. Then reattempt the operation.
The number of registered jobs for Multi Station Print has
exceeded the upper limit. Reduce the jobs.
The Multi Station Print job cannot be registered. Fix the
settings for Multi Station Print.
The user performing the printing has not been
authenticated or registered. Perform user authentication
or user registration.
registered in the equipment.
Check the information about the project code registered in
the equipment.
Ask your LDAP server administrator.
The quota of prints specified in the department and user
management has become "0" at the same time. Set the
quota again or perform initialization.
The quota of prints specified in the user management has
become "0". Set the quota again or perform initialization.
The quota of prints specified in the department
management has become "0". Perform initialization.
1. Put in a coin or insert a card and then perform printing
again. Alternatively, contact your administrator.
2. Connect the key counter and the perform printing again.
3. Clear the Schedule Print setting and perform printing
again.
Printing with the data being stored temporarily in an
internal storage device, such as Proof Print, Private Print
and Scheduled Print, cannot be performed. Use normal
printing.