Toshiba e-Studio2000AC Hardware Troubleshooting Manual
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Toshiba e-Studio2000AC Hardware Troubleshooting Manual

E-studio5005ac series; e-studio5008a series; e-studio5008lp series. multifunctional digital colog system / multifunctional digital systems.
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MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS /
MULTIFUNCTIONAL DIGITAL SYSTEMS
Hardware Troubleshooting
Guide

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Summary of Contents for Toshiba e-Studio2000AC

  • Page 1 MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS / MULTIFUNCTIONAL DIGITAL SYSTEMS Hardware Troubleshooting Guide...
  • Page 2 ©2016, 2017 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC.

  • Page 3: Preface

    Preface Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to configure an environment that makes the best use of the e-STUDIO’s functions.
  • Page 4  Abbreviations in this manual In this manual, “Dual Scan Document Feeder” is referred to as “DSDF” and “Reversing Automatic Document Feeder” as “RADF”, and they are collectively referred to as “Automatic Document Feeder” (ADF).  Trademarks For trademarks, refer to the Safety Information. 4 Preface...

  • Page 5: Table Of Contents

    Finisher..................................84 Saddle Stitch unit ..............................87 Cleaning the Inside of the Equipment....................90 The Main Chargers and LED Print Heads (e-STUDIO2000AC/2500AC) ..............90 The Main Chargers and Slit Glass (e-STUDIO2505AC/3005AC/3505AC/4505AC/5005AC, e-STUDIO5008LP Series) ............ 93 The Main Chargers (e-STUDIO5008A Series)......................97 Cleaning the Hole Punch Dust Bin ......................
  • Page 6 Chapter 2 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment ..............104 General operations ..............................104 Originals and paper ..............................105 Regular Maintenance..........................107 INDEX .................................109 6 CONTENTS...
  • Page 7 Clearing a paper misfeed.............................20 ADF..................................22 Drawer feeding portion ............................28 Large Capacity Feeder ............................29 Paper Feed Pedestal ............................29 Drawers (e-STUDIO2000AC/2500AC)........................30 Drawers (Except for e-STUDIO2000AC/2500AC) ....................31 Envelope Drawer..............................32 Large Capacity Feeder ............................32 Bypass tray ................................33 Automatic duplexing unit............................34 Paper transport path ............................35 Fuser unit................................36...
  • Page 8 Cleaning the Inside of the Equipment.................90 The Main Chargers and LED Print Heads (e-STUDIO2000AC/2500AC) ..............90 The Main Chargers and Slit Glass (e-STUDIO2505AC/3005AC/3505AC/4505AC/5005AC, e-STUDIO5008LP Series) ...................................93 The Main Chargers (e-STUDIO5008A Series).......................97 Cleaning the Hole Punch Dust Bin ..................98 Finisher / Saddle Stitch Finisher Hole Punch Unit .....................98 Inner Finisher Hole Punch Unit ...........................98...

  • Page 9: When This Screen Is Displayed

    When This Screen Is Displayed Various screens are displayed on the touch panel depending on the state of the equipment. This section describes how to solve problems with some of the screen examples. Screen Description / Remedy A message appears on the upper part of the screen to notify users of a problem, etc.
  • Page 10 1.TROUBLESHOOTING FOR THE HARDWARE Screen Description / Remedy An incorrect paper size or “ ” indicates an unsuccessful paper size detection. In this case, check the following items.  Check if the paper with an unacceptable size is placed in the drawer.
  • Page 11 1.TROUBLESHOOTING FOR THE HARDWARE Screen Description / Remedy The original or copy paper is misfed. Remove it following the guidance on the touch panel.  P.19 “Clearing a Paper Misfeed” A cover is open. Check which cover on the touch panel and then close it securely.
  • Page 12 1.TROUBLESHOOTING FOR THE HARDWARE Screen Description / Remedy The waste toner box is full. Replace it following the guidance on the touch panel.  P.82 “Replacing the Waste Toner Box (Color Models / e- STUDIO5008LP Series)” The envelope levers are not in the correct position.

  • Page 13: Messages Displayed On The Touch Panel

    Messages Displayed on the Touch Panel A message appears on the upper part of the screen to notify users of a problem, etc. The major examples of problems and how to solve them are described in the table below. Message Problem Description Corrective Action Close *** cover.
  • Page 14 1.TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action Cannot print this paper size Printing was attempted but Delete the failed print job, select the Select the other drawer. failed. The paper could not be appropriate tray for the paper, and perform output on the tray selected for printing again.
  • Page 15 1.TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action Cannot copy The number of originals to be Ask your administrator for details of setting Check Department Counter scanned has exceeded the limit the limit for the number of copies. specified with the department code during scanning.
  • Page 16 1.TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action Erasing Data The Data Overwrite Enabler is This message is displayed if the Data clearing the data. Overwrite Enabler is installed. You can operate the equipment while the message is displayed. Check paper size setting on Paper misfeed has occurred Register the paper size correctly.
  • Page 17 1.TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action Fax line1 (or line2) is not The 1st (or 2nd) line for the fax Contact your service representative. installed. unit is not installed. This original is copy protected An attempt is made to copy a This original cannot be copied.
  • Page 18 1.TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action LAN cable is not detected The LAN cable connection is not Check the following items. detected.  Check that the LAN cable is connected to the equipment.  Check that there is no damage on the connector of the LAN cable.

  • Page 19: Clearing A Paper Misfeed

    Clearing a Paper Misfeed  Locating a paper misfeed The equipment stops copying when the original or copy paper is misfed. Paper misfeeds are notified on the touch panel as follows: Error code Error message Guidance for clearing paper misfeeds Paper misfeed symbols The paper misfeed symbol helps you locate the paper misfeed.

  • Page 20: Clearing A Paper Misfeed

    1.TROUBLESHOOTING FOR THE HARDWARE  Clearing a paper misfeed Clear the paper misfeed. Clear the paper misfeed following the guidance shown on the touch panel. Press to scroll the pages. After clearing the misfeed, close all the opened covers. The equipment starts the warm-up. Follow the guidance on the touch panel. ...
  • Page 21 1.TROUBLESHOOTING FOR THE HARDWARE (e-STUDIO5005AC Series / e-STUDIO5008LP Series) Do not touch the transfer belt. When you remove the paper misfed in the right side of the equipment, be sure not to touch the transfer belt. This could stain copy images. (e-STUDIO5008A Series) Do not touch the photoconductive drum.

  • Page 22: Adf

    1.TROUBLESHOOTING FOR THE HARDWARE  ADF  RADF (Lower) Open the RADF. Lower the green lever, open the reverse cover and remove the original. Close the RADF.  RADF (Upper) Raise the lever and open the upper cover. 22 Clearing a Paper Misfeed...
  • Page 23 1.TROUBLESHOOTING FOR THE HARDWARE Remove the original. Turn the inner green dial and remove the misfed original. Raise the green lever and open the transport guide. Raise the green lever under the transport guide, and remove the original under the guide plate. Close the transport guide.
  • Page 24 1.TROUBLESHOOTING FOR THE HARDWARE Raise the original feeder tray, and remove the original under the tray. Lower the original feeder tray. Close the upper cover.  DSDF (Lower) Remove the originals on the DSDF and open it. Push the green button to open the lower cover. 24 Clearing a Paper Misfeed...
  • Page 25 1.TROUBLESHOOTING FOR THE HARDWARE Turn the inner green dial and remove the misfed original. Remove the misfed originals. Push the green part to close the lower cover. Close the DSDF. Clearing a Paper Misfeed 25...
  • Page 26 1.TROUBLESHOOTING FOR THE HARDWARE  DSDF (Upper) Raise the lever and open the upper cover. Remove the misfed originals. If it is not easy to remove the misfed originals under the feed roller unit, take it off. Remove the misfed originals under the feed roller unit. 26 Clearing a Paper Misfeed...
  • Page 27 1.TROUBLESHOOTING FOR THE HARDWARE Attach the feed roller unit. Remove the originals under the original feeder tray. Close the upper cover. Confirm that the lever of the upper cover is closed firmly. Clearing a Paper Misfeed 27...

  • Page 28: Drawer Feeding Portion

    1.TROUBLESHOOTING FOR THE HARDWARE  Drawer feeding portion Open the feeder cover on the right side. Remove the misfed paper from the drawer and close the feeder cover. If the paper is misfed on the cover side, remove it as shown in the figure below. 28 Clearing a Paper Misfeed...

  • Page 29: Large Capacity Feeder

    1.TROUBLESHOOTING FOR THE HARDWARE  Large Capacity Feeder Open the feeder cover of the Large Capacity Feeder on the right. Remove the misfed paper and close the feeder cover.  Paper Feed Pedestal Open the feeder cover of the Paper Feed Pedestal on the right. Remove the misfed paper and close the feeder cover.

  • Page 30: Drawers (E-Studio2000Ac/2500Ac)

    1.TROUBLESHOOTING FOR THE HARDWARE  Drawers (e-STUDIO2000AC/2500AC)  The first drawer Open the drawer, press the paper down until the plate clicks and remove the misfed paper. Check that the guide width is correct, there is no folded/curled paper or overloading (especially for thick paper), and then close the drawer.

  • Page 31: Drawers (Except For E-Studio2000Ac/2500Ac)

    Check that the guide width is correct, there is no folded/curled paper or overloading, and then close the drawer.  Drawers (Except for e-STUDIO2000AC/2500AC) Open the paper source drawer, and remove the misfed paper. Check that the guide width is correct, there is no folded/curled paper or overloading, and then close the drawer.

  • Page 32: Envelope Drawer

    1.TROUBLESHOOTING FOR THE HARDWARE  Envelope Drawer Open the paper source drawer, and remove the misfed paper. Check that the guide width is correct, there is no folded/curled paper or overloading, and then close the drawer. Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides. In particular, be sure that the upper limit for envelope is not exceeded when placing envelope in the Envelope Drawer.

  • Page 33: Bypass Tray

    1.TROUBLESHOOTING FOR THE HARDWARE Check that there is no folded/curled paper or overloading, and then close the drawer of the Large Capacity Feeder. Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides. ...

  • Page 34: Automatic Duplexing Unit

    Open the automatic duplexing unit cover on the right. Except for e-STUDIO2000AC/2500AC and e-STUDIO2008A/2508A/3008A, remove the misfed paper. Except for e-STUDIO2000AC/2500AC, while holding the green lever, remove the misfed paper. Lower the green lever carefully and then close the automatic duplexing unit cover.

  • Page 35: Paper Transport Path

    1.TROUBLESHOOTING FOR THE HARDWARE  Paper transport path Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic duplexing unit cover. This could injure you. Open the automatic duplexing unit cover on the right. Remove the misfed paper.

  • Page 36: Fuser Unit

    Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.  e-STUDIO5005AC Series / e- STUDIO5008A Series Open the automatic duplexing unit cover on the right. For e-STUDIO2000AC/2500AC and e-STUDIO5008A Series, press down the two green fuser pressure release levers until they stop. 36 Clearing a Paper Misfeed...
  • Page 37 1.TROUBLESHOOTING FOR THE HARDWARE Open the transport guide holding the green knob and then release the misfed paper. Pull the misfed paper up or down as shown in the illustrations depending on the position of the paper. Pulling it up Pulling it down Remove the paper from the exit section.
  • Page 38 1.TROUBLESHOOTING FOR THE HARDWARE Remove the misfed paper. When the finisher is installed, close the Bridge Kit cover. For e-STUDIO2000AC/2500A and e-STUDIO5008A Series, return the two green fuser pressure release levers to their original position. Close the automatic duplexing unit cover.
  • Page 39 1.TROUBLESHOOTING FOR THE HARDWARE Open the transport guide holding the green knob. Turn the green dial upward and remove the paper from the upper part of the fuser unit. Remove the paper from the exit section. When the finisher is installed, open the Bridge Kit cover while holding the handle. Remove the misfed paper.
  • Page 40 1.TROUBLESHOOTING FOR THE HARDWARE When the finisher is installed, close the Bridge Kit cover. Remove the paper from the lower part of the fuser unit.  Pull out the misfed paper in a just-under direction.  If it is difficult to remove the misfed paper, press the envelope lever down and then remove it. Be sure to return the envelope lever to its original position after removing the misfed paper.

  • Page 41: Job Separator

    1.TROUBLESHOOTING FOR THE HARDWARE  Job Separator The procedure below is for e-STUDIO2000AC/2500AC and e-STUDIO2008A/2508A/3008A with the Job Separator installed. However, it does not apply to e-STUDIO2505AC/3005AC/3505AC/4505AC/5005AC, e-STUDIO3508A/4508A/ 5008A and e-STUDIO5008LP Series with the Job Separator installed.  Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic duplexing unit cover.

  • Page 42: Bridge Kit

    1.TROUBLESHOOTING FOR THE HARDWARE  Bridge Kit Open the cover holding the handle of the Bridge Kit. Remove the misfed paper inside the Bridge Unit. If the misfed paper cannot be removed because the right side is caught by the fuser unit, follow the steps on  P.36 “Fuser unit”.
  • Page 43 1.TROUBLESHOOTING FOR THE HARDWARE Open the cover holding the handle of the Bridge Unit. When the Hole Punch Unit is installed, proceed to step 5. Remove the misfed paper. Proceed to step 8. When the Hole Punch Unit is installed Open the Hole Punch Unit cover.
  • Page 44 1.TROUBLESHOOTING FOR THE HARDWARE Close the Hole Punch Unit cover. Close the Bridge Kit cover. Close the upper receiving tray of the finisher. Place your hands on the near and far side of the lever and push to close the tray until it clicks. Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher.
  • Page 45 1.TROUBLESHOOTING FOR THE HARDWARE Paper misfeed in the lower receiving tray Raise the lever and open the upper receiving tray of the finisher. Remove the misfed paper. Remove the misfed paper. If the paper is caught by the roller in the exit section, remove it by lifting the roller up with your fingers. Clearing a Paper Misfeed 45...
  • Page 46 1.TROUBLESHOOTING FOR THE HARDWARE Open the cover holding the handle of the Bridge Unit. When the Hole Punch Unit is installed, proceed to step 6. Remove the misfed paper. Proceed to step 9. When the Hole Punch Unit is installed Open the Hole Punch Unit cover.
  • Page 47 1.TROUBLESHOOTING FOR THE HARDWARE Close the Hole Punch Unit cover. Close the Bridge Kit cover. Close the upper receiving tray of the finisher. Place your hands on the near and far side of the lever and push to close the tray until it clicks. Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher.

  • Page 48: Saddle Stitch Finisher And Hole Punch Unit

    1.TROUBLESHOOTING FOR THE HARDWARE  Saddle Stitch Finisher and Hole Punch Unit Raise the lever and open the upper receiving tray of the finisher. Open the cover of the Hole Punch Unit when it is installed. Open the front cover of the finisher. Remove the misfed paper from the right or left.
  • Page 49 1.TROUBLESHOOTING FOR THE HARDWARE Open the cover holding the handle of the Bridge Unit. Remove the misfed paper inside the Bridge Unit. If the paper size is small, turn the knob shown in the following figures to send the paper, and then remove the misfed paper.
  • Page 50 1.TROUBLESHOOTING FOR THE HARDWARE Remove the misfed paper. If the paper is caught by the roller in the exit section, remove it by lifting the roller up with your fingers. Close the cover of the Bridge Unit. Close the upper receiving tray of the finisher. Place your hands on the near and far side of the lever and push to close the tray until it clicks.

  • Page 51: Saddle Stitch Unit Of The Saddle Stitch Finisher

    1.TROUBLESHOOTING FOR THE HARDWARE Close the cover of the Hole Punch Unit when it is installed. Close the front cover of the finisher.  Saddle Stitch unit of the Saddle Stitch Finisher Remove the misfed paper from the exit side of the Saddle Stitch unit. Open the front cover of the finisher.
  • Page 52 1.TROUBLESHOOTING FOR THE HARDWARE Holding the green knob, move the guide to the right. Raise the lever and open the upper receiving tray of the finisher. Open the cover of the Hole Punch Unit when it is installed. Turn the knob shown in the following figures to send the paper, and then remove the misfed paper.
  • Page 53 1.TROUBLESHOOTING FOR THE HARDWARE Close the upper receiving tray of the finisher. Place your hands on the near and far side of the lever and push to close the tray until it clicks. Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher. This could injure you.
  • Page 54 1.TROUBLESHOOTING FOR THE HARDWARE Pull out the Saddle Stitch unit until it stops. Do not put your hands in the opening section (A) which is located behind the Saddle Stitch unit. Your hands may be caught, resulting in injury. Open the transport guide on the right side. Remove the misfed paper.
  • Page 55 1.TROUBLESHOOTING FOR THE HARDWARE Close the transport guide. Holding both green knobs with your fingers, open the transport guide on the left. Lower the two green levers. Remove the paper. Raise the two green levers. Clearing a Paper Misfeed 55...
  • Page 56 1.TROUBLESHOOTING FOR THE HARDWARE Holding both green knobs with your fingers, close the transport guide on the left. Return the Saddle Stitch unit to its original position. Close the cover of the Hole Punch Unit when it is installed. Close the front cover of the finisher. 56 Clearing a Paper Misfeed...

  • Page 57: Inner Finisher And Hole Punch Unit

    1.TROUBLESHOOTING FOR THE HARDWARE  Inner Finisher and Hole Punch Unit Lift up the control panel and then open the front cover of the finisher. While holding the green lever, move the finisher to the left until it stops. Pull down the green lever on the right-hand unit of the finisher. The paper exit of the equipment opens.
  • Page 58 1.TROUBLESHOOTING FOR THE HARDWARE Return the green lever to its original position. When the Hole Punch Unit is installed and used for punching holes, while pulling the green dial toward you, turn it to align the yellow marks on the parts. Turn the upper green dial counterclockwise to remove the misfed paper.
  • Page 59 1.TROUBLESHOOTING FOR THE HARDWARE Holding the green knob, open the upper cover. Remove the misfed paper and then close the upper cover. While holding the green lever, open the Hole Punch Unit to remove the misfed paper. Return the Hole Punch Unit to its original position. Clearing a Paper Misfeed 59...

  • Page 60: Clearing Paper Misfeeds Caused By A Wrong Paper Size Setting

    1.TROUBLESHOOTING FOR THE HARDWARE Carefully return the finisher to its original position. Do not put your hand or fingers on the top of the finisher when closing it. They could be caught and this could injure you. Close the front cover of the finisher. ...
  • Page 61 In particular, be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first drawer of the e-STUDIO2000AC/2500AC. The amount of thick paper you can load in the drawer is lower than that for plain paper.
  • Page 62 1.TROUBLESHOOTING FOR THE HARDWARE Press [Yes] when “Cancel print job?” appears. The print job is canceled. If you do not want to cancel the print job To restart the job without canceling it, replace the paper in the drawer with that corresponding to the size set in the equipment after the paper misfeed is cleared.
  • Page 63 1.TROUBLESHOOTING FOR THE HARDWARE Set the paper size again and press [OK]. For details about how to set the paper size, refer to “Doing Paper Settings” in Chapter 1 of the Paper Preparation Guide. Press the [HOME] button to return to the basic menu. Then press [Copy] to enter the copy menu. Confirm that the paper size is correctly detected if you selected [Auto (mm)] or [Auto (inch)] in step 8.
  • Page 64 1.TROUBLESHOOTING FOR THE HARDWARE Press [Yes] when “Cancel print job?” appears. The print job is canceled. If you do not want to cancel the print job To restart the job without canceling it, replace the paper on the bypass tray with that corresponding to the size set in the equipment after the paper misfeed is cleared.
  • Page 65 In particular, be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first drawer of the e-STUDIO2000AC/2500AC. The amount of thick paper you can load in the drawer is lower than that for plain paper.

  • Page 66: Clearing A Staple Jam

    Clearing a Staple Jam When a staple jam has occurred in the stapler of the finisher or saddle stitch unit, clear the jam following the procedure below.  P.66 “Finisher”  P.71 “Saddle Stitch unit”  Finisher  Finisher / Saddle Stitch Finisher Open the front cover of the finisher.
  • Page 67 1.TROUBLESHOOTING FOR THE HARDWARE Remove the top staple sheet. Holding the knob, raise the guide, and return it to its original position. Remove the staples if they have fallen between the staple cartridge and the staple case or in the staple receiver.
  • Page 68 1.TROUBLESHOOTING FOR THE HARDWARE  Inner Finisher Lift up the control panel and then open the front cover of the finisher. While holding the green lever, move the finisher to the left until it stops. Open the Hole Punch Unit while pushing the green lever. Remove the staple cartridge.
  • Page 69 1.TROUBLESHOOTING FOR THE HARDWARE Lower the guide while holding the knob. Do not touch the stapling area. The actual needle point could cause you personal injury. Remove the top staple sheet. Holding the knob, raise the guide, and return it to its original position. Remove the staples if they have fallen between the staple cartridge and the staple case or in the staple receiver.
  • Page 70 1.TROUBLESHOOTING FOR THE HARDWARE Fit the staple cartridge into the stapler. Insert the cartridge until it is caught by the latch and fixed with a click. Return the Hole Punch Unit to its original position. Carefully return the finisher to its original position. Do not put your hand or fingers on the top of the finisher when closing it.

  • Page 71: Saddle Stitch Unit

    1.TROUBLESHOOTING FOR THE HARDWARE  Saddle Stitch unit Open the front cover of the finisher, and pull out the Saddle Stitch unit until it stops. Remove the staple cartridge. Raise the guide while holding the knob. Do not touch the stapling area. The actual needle point could cause you personal injury.
  • Page 72 1.TROUBLESHOOTING FOR THE HARDWARE Holding the knob, lower the guide, and return it to its original position. Fit the staple cartridge. Insert the cartridge until it is caught by the latch and secured with a click. Return the Saddle Stitch unit to its original position. Close the front cover of the finisher. 72 Clearing a Staple Jam...

  • Page 73: Replacing A Toner Cartridge

    Replacing a Toner Cartridge When the toner cartridge runs out, the message “Install New *** (color name) toner cartridge” appears. Replace the toner cartridge following the procedure below when you see this message. Never attempt to incinerate toner cartridges. Dispose of used toner cartridges and waste toner boxes in accordance with local regulations. Do not touch the terminal of the toner cartridge.
  • Page 74 1.TROUBLESHOOTING FOR THE HARDWARE Shake the new toner cartridge strongly with its label side down to loosen the toner inside. Pull the seal straight out in the direction of the arrow. Align the new toner cartridge to the guide. Insert it up to the black line. Pull out the cleaner until the mark appears and return it.

  • Page 75: Monochromatic Models

    1.TROUBLESHOOTING FOR THE HARDWARE Close the front cover pressing both edges.  Monochromatic models Open the front cover of the equipment. Hold down the green lever. The toner cartridge is slightly pushed out. Pull out the toner cartridge. Never attempt to incinerate toner cartridges. Dispose of used toner cartridges in accordance with local regulations.
  • Page 76 1.TROUBLESHOOTING FOR THE HARDWARE Shake the new toner cartridge strongly with the label surface down to loosen the toner inside. Pull out the seal in the direction of the arrow. Insert the toner cartridge along the rail. Insert the toner cartridge until it clicks. Carefully pull the cleaner out until it comes to a stop, and then carefully reinsert it straight into its original position.

  • Page 77: E-Studio5008Lp Series

    1.TROUBLESHOOTING FOR THE HARDWARE Close the front cover pressing both edges.  e-STUDIO5008LP Series When the erasable blue toner has run out, Erasable Blue printing cannot be performed; however, if the black toner remains, black and white printing can be made. When the black toner has run out, both black and white printing and Erasable Blue printing cannot be performed even if the erasable blue toner remains.
  • Page 78 1.TROUBLESHOOTING FOR THE HARDWARE Shake the new toner cartridge strongly with its label side down to loosen the toner inside. Pull the seal straight out in the direction of the arrow. Align the new toner cartridge to the guide. Insert it up to the black line. Pull out the cleaner until the mark appears and return it.

  • Page 79: Replacing A "Near Empty" Toner Cartridge

    1.TROUBLESHOOTING FOR THE HARDWARE Close the front cover pressing both edges.  Replacing a “Near Empty” toner cartridge The message “Toner near Empty” appears on the touch panel when there is not much toner left in a toner cartridge. Some toner is still left in the toner cartridge while the message “Toner near Empty” is displayed. You do not have to replace the toner cartridge yet, but if you choose to do so, follow the procedure below.
  • Page 80 1.TROUBLESHOOTING FOR THE HARDWARE Press the [Toner] tab. Press [Replace Toner Cartridge]. To replace a toner cartridge, press [Yes]. To cancel, press [No]. If you press [Yes], go to the next step. If you press [No], the previous screen appears. 80 Replacing a Toner Cartridge...
  • Page 81 1.TROUBLESHOOTING FOR THE HARDWARE For color models and the e-STUDIO5008LP Series, press the button for the color you intend to replace. For color models and the e-STUDIO5008LP Series, to replace the toner cartridge, press [Yes]. To cancel, press [No]. If you press [Yes], go to the next step. If you press [No], the previous screen appears. Replace the toner cartridge.

  • Page 82: Replacing The Waste Toner Box (Color Models / E-Studio5008Lp Series)

    Replacing the Waste Toner Box (Color Models / e-STUDIO5008LP Series) When the waste toner box becomes full, the symbol for replacement of the waste toner box blinks and the message “Dispose of used toner” appears. Replace the waste toner box following the procedure below. Never attempt to incinerate waste toner boxes.
  • Page 83 Perform steps 5 to 11 on  P.90 “The Main Chargers and LED Print Heads (e-STUDIO2000AC/2500AC)”. Except for e-STUDIO2000AC/2500AC: Perform steps 5 to 9 on  P.93 “The Main Chargers and Slit Glass (e-STUDIO2505AC/3005AC/3505AC/4505AC/5005AC, e-STUDIO5008LP Series)”. Push the new waste toner box securely until the upper latches click.

  • Page 84: Refilling With Staples

    Refilling With Staples Refill with staples according to the following procedures when the staples in the stapler of the finisher and saddle stitch unit run out.  P.84 “Finisher”  P.87 “Saddle Stitch unit”  Finisher  Finisher / Saddle Stitch Finisher Open the front cover of the finisher.
  • Page 85 1.TROUBLESHOOTING FOR THE HARDWARE Fit the staple cartridge into the stapler. When fitting the staple cartridge, hold the green-labeled portion of the bracket securely so that the bracket will not move. Insert the cartridge until it is caught by the latch and fixed with a click. Close the front cover of the finisher.
  • Page 86 1.TROUBLESHOOTING FOR THE HARDWARE Remove the staple cartridge. Take the empty staple case out of the staple cartridge. Pull up the empty staple case while pushing both sides as shown in the figure. Fit a new staple case on the staple cartridge. Push the staple case hook into the staple cartridge socket until you hear a click.

  • Page 87: Saddle Stitch Unit

    1.TROUBLESHOOTING FOR THE HARDWARE Return the Hole Punch Unit to its original position. Carefully return the finisher to its original position. Do not put your hand or fingers on the top of the finisher when closing it. They could be caught and this could injure you. Close the front cover of the finisher.
  • Page 88 1.TROUBLESHOOTING FOR THE HARDWARE Remove the staple cartridges. Replace both cartridges at a time. Press the buttons on both sides of the cartridge. The transparent cover of the cartridge is lifted. After the transparent cover is lifted, take the empty staple case out of the cartridge. Fit the new staple case into the staple cartridge.
  • Page 89 1.TROUBLESHOOTING FOR THE HARDWARE Press down the transparent cover of the cartridge. Press it down until it clicks. Pull out straight the seal bundling the staples. Fit the staple cartridge. Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click. Return the Saddle Stitch unit to its original position.

  • Page 90: Cleaning The Inside Of The Equipment

    In addition to this, even if this message is not displayed, perform cleaning when the copied images are uneven and/or have white or color streaks in the horizontal direction.  The Main Chargers and LED Print Heads (e-STUDIO2000AC/2500AC) Open the front cover of the equipment.
  • Page 91 1.TROUBLESHOOTING FOR THE HARDWARE Place the waste toner box on a large sheet so as not to dirty the floor. Do not place the waste toner box with its collecting port face down. The waste toner may spill out from the box's collecting port. Pull down the 4 green levers located under the toner cartridges until they are positioned as shown in (2).
  • Page 92 1.TROUBLESHOOTING FOR THE HARDWARE Insert the cleaner through the service hole of the developer under the arrow to the end. Pull the cleaner back out until the round hole appears. Repeat this 3 times for each of the 4 colors. Attach the cleaner with its top on the left and its holding side on the right.

  • Page 93: The Main Chargers And Slit Glass (E-Studio2505Ac/3005Ac/3505Ac/4505Ac/5005Ac, E-Studio5008Lp Series)

    1.TROUBLESHOOTING FOR THE HARDWARE Push the waste toner box securely until the upper latches click taking care not to tilt it. Close the front cover pressing both edges. Press [Finish].  The Main Chargers and Slit Glass (e-STUDIO2505AC/3005AC/3505AC/4505AC/5005AC, e-STUDIO5008LP Series) Open the front cover of the equipment.
  • Page 94 1.TROUBLESHOOTING FOR THE HARDWARE Pull out the cleaner until the mark appears and return it. Repeat this 3 times for each unit. The cleaner cannot be removed by design. Pulling it out forcibly may cause malfunction. When only the main chargers need to be cleaned, steps 3 to 10 are unnecessary. Proceed to step 11. Put your fingers in the waste toner box front grooves and take it out toward you pushing down the top latch.
  • Page 95 1.TROUBLESHOOTING FOR THE HARDWARE Hold the cleaner with the black part on the top of the cleaner upwards. Do not touch the pad at the top of the cleaner, because the toner on the pad may stick to your hands and the cleaner pad may be stained.
  • Page 96 1.TROUBLESHOOTING FOR THE HARDWARE Push the waste toner box securely until the upper latches click taking care not to tilt it. Close the front cover pressing both edges. Press [Finish]. 96 Cleaning the Inside of the Equipment...

  • Page 97: The Main Chargers (E-Studio5008A Series)

    1.TROUBLESHOOTING FOR THE HARDWARE  The Main Chargers (e-STUDIO5008A Series) Open the front cover of the equipment. Carefully pull the cleaner out until it comes to a stop, and then carefully reinsert it straight into its original position. Repeat this step a couple of times. Check that the cleaner’s knob is fully inserted after cleaning.

  • Page 98: Cleaning The Hole Punch Dust Bin

    Cleaning the Hole Punch Dust Bin When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure below.  Finisher / Saddle Stitch Finisher Hole Punch Unit Open the Hole Punch Unit cover. Pull out the hole punch dust bin. Dispose of the paper punchings.
  • Page 99 1.TROUBLESHOOTING FOR THE HARDWARE While holding the green lever, move the finisher to the left until it stops. Open the Hole Punch Unit while pushing the green lever. After moving the hole punch dust bin to the left, pull it toward you. Dispose of the paper punchings.
  • Page 100 1.TROUBLESHOOTING FOR THE HARDWARE Return the Hole Punch Unit to its original position. Carefully return the finisher to its original position. Do not put your hand or fingers on the top of the finisher when closing it. They could be caught and this could injure you. Close the front cover of the finisher.

  • Page 101: When Printed Sheets Overflow From The Exit Tray

    When Printed Sheets Overflow from the Exit Tray When thin, small size paper (A4-R/LT-R or smaller) is used, the end of the sheets may get stuck in the exit tray walls. If 300 or more sheets are printed under such condition, some printed sheets may be pushed out of the exit tray. In the case above, installing the paper exit stopper at the designated location of the exit tray will increase the amount of recommended plain paper that can be loaded on to the exit tray to about 500 sheets.
  • Page 102 1.TROUBLESHOOTING FOR THE HARDWARE 102 When Printed Sheets Overflow from the Exit Tray...
  • Page 103 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Try the troubleshooting tips in this chapter when you think there is something wrong with the equipment. This chapter also describes the daily care for the equipment. When You Think Something Is Wrong With the Equipment ..........104 General operations ............................104 Originals and paper ............................105 Regular Maintenance ......................

  • Page 104: When You Think Something Is Wrong With The Equipment

    When You Think Something Is Wrong With the Equipment If you think there is something wrong with the equipment, check the following items.  To see the functions of the equipment such as copy or print, refer to their operator’s manuals (Copying Guide and Printing Guide respectively).

  • Page 105: Originals And Paper

    2.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Problem Description Cause Corrective Action The window “Enter The equipment is managed Enter your department code. If you do not know it, Department Code” appears. under the department contact the administrator of the equipment. management function.
  • Page 106 2.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Problem Description Cause Corrective Action Sheets are not aligned Sheets are not placed in the Check the printing side of the sheets and place when exiting. drawer with correct side up for them correctly. Information about the printing side this equipment.

  • Page 107: Regular Maintenance

    Regular Maintenance We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions.  Be careful not to scratch the portions when cleaning them.  When cleaning the surface of the equipment, do not use such organic solvents as thinner or benzine. - This could warp the shape of the surface or leave it discolored.
  • Page 108 2.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT 108 Regular Maintenance...

  • Page 109: Index

    33 drawer feeding portion ..........28 drawer of the Large Capacity Feeder......32 Drawers (e-STUDIO2000AC/2500AC) ......30 Drawers (Except for e-STUDIO2000AC/2500AC)..31 DSDF (Lower) ............... 24 DSDF (Upper) ............... 26 Envelope Drawer ............32 Finisher and Hole Punch Unit ........42 fuser unit ..............
  • Page 110 110 INDEX...
  • Page 111 FC-2000AC/2500AC FC-2505AC/3005AC/3505AC/4505AC/5005AC DP-2008A/2508A/3008A/3508A/4508A/5008A DP-3535/4535/5035 OME150041C0...
  • Page 112 MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS / MULTIFUNCTIONAL DIGITAL SYSTEMS Hardware Troubleshooting Guide 1-11-1, OSAKI, SHINAGAWA-KU, TOKYO, 141-8562, JAPAN R150620Q5502-TTEC ©2016, 2017 TOSHIBA TEC CORPORATION All rights reserved Ver03 F Issued in Mar. 2017 Patent; http://www.toshibatec.com/en/patent/...

This manual is also suitable for:

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