Transmission/Reception Trouble - Toshiba e-Studio2000AC Software Troubleshooting Manual

7.TROUBLESHOOTING FOR FAXING
 Transmission/reception trouble
Below is a list of trouble you might encounter during the transmission/reception.
Transmission troubles
Trouble
Transmit is not displayed even if
the [START] button is pressed.
Originals are fed diagonally.
2 originals are fed together.
The original is not being printed on
the paper of the remote fax even
though it has been sent.
Black lines are shown in the image
that was sent.
Originals are not sent even if
operations are carried out
normally.
Originals cannot be sent overseas. Specify Quality TX and resend.
 Did you replace the handset before you pressed the [START] button? When
you are making a call on the handset to send a fax, do not replace the
handset until you press the [START] button.
 Is the modular cord disconnected?
 Is the power plug unplugged from the power outlet?
 Can you receive telephone calls?
 Is there any problem at the remote fax? Check this with the party trying to
receive the original.
 Are the side guides of the ADF adjusted to the width of the original that you
are sending?
 Does the original that you are sending match the conditions of the original
that is available for sending?
 Have you placed more than the maximum number of originals that can be
placed at one time?
 Does the original that you are sending match the conditions of the original
that is available for sending?
 Have you pushed the originals into the ADF too hard?
Are the direction of the placed originals correct?
When placing the original on the original glass, specify the original size.
Is the scanning area of the ADF clean?
Clean it with a soft cloth.
Is the remote fax compatible with your system?
This system supports G3 communications but not G2 or G4 communications.
For more details, refer to the GD-1370 Fax Guide.
Check Point
Faxing Problems 55