Network Fax (N/W-Fax) Driver Problems; N/W-Fax Driver Installation Error Messages - Toshiba e-Studio2000AC Software Troubleshooting Manual

Network Fax (N/W-Fax) Driver Problems

0.
This section describes the troubleshooting for the Network Fax (N/W-Fax) driver.
 N/W-Fax driver installation error messages
Replace "Printer" with "N/W-Fax" as required in the troubleshooting description.
For information on the installation of the N/W-Fax driver, refer to the Software Installation Guide.
 Setup needs to copy Windows NT files
Problem description
The wrong port type was selected from the Printer Ports dialog.
Corrective action
Click Cancel until the Add Printer Wizard terminates.
1
Select [Add Printer] from the [File] menu in the Printers folder to start the Add Printer Wizard,
2
and then perform the installation again.
3 When the screen for selecting a port is displayed, select [Local port] to add a printer.
 Client software DVD now required
Problem description
When adding a new printer driver, the end user did not choose the Have Disk option; instead, the user selected the
printer name from the Add Printer list.
Corrective action
1 Cancel the Add Printer Wizard.
Select [Add Printer] from the [File] menu in the printer folder to start the Add Printer Wizard, and
2
perform the installation again.
3 When the screen for selecting a printer is displayed, select [Have Disk].
Select [Use Existing Driver] to add another copy of an existing driver or browse to the
4
subdirectory that contains the appropriate *.inf file.
 File *.DRV on client DVD could not be found
Problem description
When adding a new printer driver, the user did not choose the Have Disk option but selected the printer name from
the Add Printer list.
Corrective action
Cancel the Add Printer Wizard.
1
Select [Add Printer] from the [File] menu in the printer folder to start the Add Printer Wizard, and
2
perform the installation again.
When the screen for selecting a printer is displayed, select [Have Disk].
3
Browse to the subdirectory that contains the appropriate *.inf file.
4
 Location does not contain information about your hardware
Problem description
The path to the *.inf file selected during driver installation is too far away. In other words, there are too many
characters in the directory path.
Corrective action
Copy the directory containing the *.inf file to the local drive and resume installation.

48 Network Fax (N/W-Fax) Driver Problems