Interface Manager Card Problems - HP E Series User Manual

Interface Manager card problems

In addition to the Command View TL GUI, the Interface Manager card can be managed through a
command line interface (CLI). These CLI commands can be used to diagnose problems. You can access
the CLI either through a direct RS-232 serial connection or by using Telnet over the LAN. Refer to the
HP StorageWorks Interface Manager and Command View TL user guide for instructions on using the CLI.
Table 22 describes common symptoms relating to the Interface Manager card and how to resolve them.
Table 22 Common Interface Manager issues
Symptom
Command View TL
server does not
detect the Interface
Manager card.
Interface Manager
card does not detect
one or more FC
interface controllers.
Interface Manager
card does not detect
drives or library.
Interface Manager
unresponsive, with
link activity light stuck
on or off
Possible cause
Bad network connection
Interface Manager card not
powered on or in ready
state
Incorrect IP address
Bad network connection
Defective Interface
Manager card or FC
interface controller
Timing issues
Drive not powered on or in
ready state
Possible ESD failure
Solution
• Verify that the Interface Manager card and the
management station are correctly connected to the LAN.
• Use LEDs to troubleshoot Ethernet cabling
• Ping the Interface Manager to verify network health.
• Power on the library. Observe status and link LEDs
(Table 9).
• Check for proper level of firmware. See the HP
StorageWorks Interface Manager and Command View TL
user guide for information.
Verify that the correct IP address of the Interface Manager
card is entered in Command View TL.
• See the HP StorageWorks Interface Manager and
Command View TL user guide for information on using
CLI commands to verify the network IP address.
• Configure Command View TL with the correct IP address.
See the HP StorageWorks Interface Manager and
Command View TL user guide for information on adding
a library or visit http://www.hp.com/support/cvtll.
• See the HP StorageWorks Interface Manager and
Command View TL user guide for information on adding
the library to Command View TL.
• Verify that the Interface Manager card is properly
connected to the FC interface controllers and that the
cables are good.
• Use LEDs to troubleshoot Ethernet cabling
• Observe status and link LEDs
card or controller.
• Reset the corresponding FC interface controller.
• Ensure the drive is not powered off.
Troubleshoot the drive.
•
Reboot the library.
Enterprise Modular Library E-Series user guide
(Table 9).
(Table 9).
(Table 9). Replace defective
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