Scanning Problems - Lexmark MX721 User Manual

Troubleshooting

Scanning problems

Cannot scan to a computer
Action
Step 1
Perform a copy job.
Is the copy job successful?
Step 2
a
Turn off the printer, wait for about 10 seconds, and then turn it
back on.
b
Scan the document.
Can you scan the document to a computer?
Step 3
Check the printer connectivity.
a
Print the Network Setup Page. From the control panel, navigate
to:
Settings > Reports > Network > Network Setup Page.
b
Check the network status.
Is the printer connected to the network?
Step 4
a
Connect the printer to the network.
b
Scan the document.
Can you scan the document to a computer?
Step 5
a
Make sure that the printer and the computer are connected to
the same network.
b
Scan the document.
Can you scan the document to a computer?
Yes No
Go to step 3. Go to step 2.
The problem is Go to step 3.
solved.
Go to step 5. Go to step 4.
The problem is Go to step 5.
solved.
The problem is Contact
solved. support.
266
customer