Lexmark MX721 User Manual page 249

Troubleshooting
Action
Step 3
a
Check if the trays are linked.
For more information, see
b
Print the document.
Is the document printed from the correct tray?
Confidential and other held documents do not print
Action
Step 1
a
From the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
b
Print the documents.
Are the documents printed?
Step 2
The print job may contain a formatting error or invalid data.
•
Delete the print job, and then send it again.
•
For PDF files, generate a new file, and then print the
documents.
Are the documents printed?
Step 3
If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.
For Windows users
a
Open the Printing Preferences dialog.
b
From the Print and Hold tab, click Use Print and Hold, and then
click Keep duplicate documents.
c
Enter a PIN, and then save the changes.
d
Send the print job.
For Macintosh users
a
Save and name each job differently.
b
Send the job individually.
Are the documents printed?
"Linking trays" on page
Yes
The problem is
solved.
37.
Yes
The problem is
solved.
The problem is
solved.
The problem is
solved.
249
No
Contact customer
support.
No
Go to step 2.
Go to step 3.
Go to step 4.