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Troubleshooting
Poor fax print quality
Action
Step 1
Enhance the print quality.
a
From the home screen, touch Settings > Print > Quality.
b
Adjust the settings.
Is the fax print quality satisfactory?
Step 2
Decrease the incoming fax transmission speed.
a
From the home screen, touch Settings > Fax > Analog Fax
Setup > Fax Receive Settings > Admin Controls > Max Speed.
b
Select a lower transmission speed.
Is the fax print quality satisfactory?
Step 3
Replace the toner cartridge.
For more information, see the instruction sheet that came with the
supply.
Is the fax print quality satisfactory?
Scanning problems
Cannot scan from a computer
Action
Step 1
a
Turn off the printer, wait for about 10 seconds, and then turn it
back on.
b
Resend the scan job.
Can you send the scan job?
Step 2
a
Make sure that the cables between the printer and the print
server are secure.
For more information, see the setup documentation that came
with the printer.
b
Resend the scan job.
Can you send the scan job?
Yes
No
The problem is
Go to step 2.
solved.
The problem is
Go to step 3.
solved.
The problem is
Contact
solved.
support.
Yes
No
The problem is
Go to step 2.
solved.
The problem is
Contact
solved.
support.
141
customer
customer
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