Customer Satisfaction Procedure - GMC 1994 Yukon Owner's Manual

Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and GMC
Truck. Normally, any concern with the sales transaction or the operation of
your vehicle will be resolved by your dealer's Sales or Service Departments.
Sometimes, however, despite the best intentions of all concerned,
misunderstandings can occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE
-
Discuss your concern with a member of dealership
management. Normally, concerns can be quickly resolved at that level. If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealership or the General Manager.
STEP TWO
-
If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact your GMC Truck Consumer Relations Manager by calling
1-800-GMC-TRUCK
(
1-800-462-8782, Customer Assistance prompt.) In
Canada, contact GM
of Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, call
1-809-763-13 15. In all other overseas locations, contact GM North
American Export Sales in Canada by calling 1-4 16-644-4 1 12. As of
October 4, 1993, call 1-905-64441 12.
For prompt assistance, please
have
the following information available to
give the Customer Assistance Manager:
Your name, address, home and business telephone number
Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate at the left top of the instrument panel
and visible through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call the toll free number listed previously in order to
give your inquiry prompt attention. However, if you wish to write GMC
Truck, write to:
GMC Truck Customer Assistance
3 1 E. Judson Street 1607-04
Pontiac, MI 48342-2230
Refer to your Warranty and Owner Information booklet for addresses of
Canadian and GM overseas offices.
When contacting GMC Truck, please remember that your concern will
likely be resolved in the dealership, using the dealership's facilities,
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