Customer Information; Reporting Safety Defects; Customer Satisfaction Procedure - GMC Chevrolet Silverado 2500 HD 2022 Owner's Manual

Customer Information

Customer Information

Customer Satisfaction Procedure . . . . . . 409
Customer Assistance Offices . . . . . . . . . . . 411
Customer Assistance for Text Telephone
(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Online Owner Center . . . . . . . . . . . . . . . . . . 411
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412
Roadside Assistance Program . . . . . . . . . . 412
Scheduling Service Appointments . . . . . . 414
Courtesy Transportation Program . . . . . . 414
Collision Damage Repair . . . . . . . . . . . . . . . 415
Publication Ordering Information . . . . . . 416
Radio Frequency Statement . . . . . . . . . . . . 417

Reporting Safety Defects

Reporting Safety Defects to the United
States Government . . . . . . . . . . . . . . . . . . 417
Reporting Safety Defects to the
Canadian Government . . . . . . . . . . . . . . . 417
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 418
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 418
Event Data Recorders . . . . . . . . . . . . . . . . . . 419
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419
Infotainment System . . . . . . . . . . . . . . . . . . 419
Customer Information
Customer Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).
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