Customer Information; Reporting Safety Defects; Customer Information Customer Satisfaction Procedure - GMC HUMMER EV 2022 Owner's Manual

Customer Information

Customer Information
Customer Satisfaction Procedure . . . . . . . 371
Customer Assistance Offices . . . . . . . . . . . 372
Customer Assistance for Text Telephone
(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 373
Online Owner Center . . . . . . . . . . . . . . . . . . 373
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
Roadside Assistance Program . . . . . . . . . . 374
Scheduling Service Appointments . . . . . . 375
Courtesy Transportation Program . . . . . . 375
Collision Damage Repair . . . . . . . . . . . . . . . 376
Publication Ordering Information . . . . . . 378
Radio Frequency Statement . . . . . . . . . . . 379

Reporting Safety Defects

Reporting Safety Defects to the United
States Government . . . . . . . . . . . . . . . . . . 379
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 380
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . 380
Event Data Recorders . . . . . . . . . . . . . . . . . 380
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
Infotainment System . . . . . . . . . . . . . . . . . . 381
Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to GMC. Normally, any
concerns with the sales transaction or the
operation of the vehicle will be resolved by
your dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call 1-800-462-8782. In Canada, call General
Motors of Canada Customer Care Centre at
1-800-263-3777 (English), or 1-800-263-7854
(French).
Customer Information
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the Customer
Assistance representative:
Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting GMC, remember that your
concern will likely be resolved at a dealer's
facility. That is why we suggest following
Step One first.
STEP THREE U.S. Owners : Both General
Motors and your dealer are committed to
making sure you are completely satisfied
with your new vehicle. However, if you
continue to remain unsatisfied after
following the procedure outlined in
Steps One and Two, you can file with the
Better Business Bureau (BBB) AUTO LINE
Program to enforce your rights.
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