Troubleshooting - Brady BradyPrinter i3300 User Manual

6 Troubleshooting

Use the following table to troubleshoot problems. In situations where the printer displays an error
message, follow the instructions on the touch screen.
Problem
Printer does not power up
when turned on.
Screen freezes
Printer will not feed labels.
Faint print on labels.
No print on the label.
BradyPrinter i3300
Cause
Power cord has been pulled out of
printer or wall socket.
User Interface error
• The leading edge of the label roll
is not inserted correctly.
• The leading edge of the label roll
is uneven or torn (not a straight
edge).
Ribbon not advancing correctly.
Print energy might be too low.
The label or ribbon is not loaded
correctly or out of ribbon.
Corrective Action
Check power cord.
1. Press Power .
2. After printer goes to sleep,
press Power again.
If that doesn't work:
1. Turn off the power switch on
the side of the printer.
2. Wait five seconds and then
turn the power switch on.
• Install the labels correctly
• Cut a straight leading edge on
the label roll.
• Tension the ribbon by rotating
the rewind spool (top spool) in
a downward direction until all
slack is removed.
• Try another ribbon cartridge.
Adjust the print energy setting
(see Print Energy" on page
• Reinstall the ribbon cartridge.
• Load a new ribbon.
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