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Crestron TPS-4500IMW
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
TPS-4500IMW Toubleshooting
TROUBLE
Touchpanel
does not
function.
Touchpanel
is not
responding.
Further Inquiries
If after reviewing this Operations Guide for the TPS-4500IMW, you
cannot locate specific information or have questions, please take
advantage of Crestron's award winning customer service team by calling:
Operations Guide - DOC. 5913
POSSIBLE
CAUSE(S)
Touchpanel is not
communicating to
the network.
Touchpanel is not
receiving network
power.
Incorrect network
wiring.
• In the US and Canada, call Crestron's corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
• In Europe, call Crestron International at +32-15-50-99-50.
• In Asia, call Crestron Asia at +852-2341-2016.
• In Latin America, call Crestron Latin America at
+5255-5093-2160.
• In Australia and New Zealand, call Crestron Pacific at
+613-9480-2999.
Wall-Mounted Interface Module
CORRECTIVE ACTION
Use Performance Viewport (via SIMPL
Windows or VT Pro-e) to poll the network.
Verify network connection to the touchpanel.
Confirm that power is supplied to the
network.
Touch screen to remove message and verify
correct wiring to all connectors.
Wall-Mounted Interface Module: TPS-4500IMW • 9
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