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Interface Module
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
TPS-4500IMC Troubleshooting
TROUBLE
Touchpanel
does not
function.
Touchpanel is
not responding.
Further Inquiries
If after reviewing this Operations Guide for the TPS-4500IMC, you
cannot locate specific information or have questions, please take
advantage of Crestron's award winning customer service team by calling:
8 • Interface Module: TPS-4500IMC
POSSIBLE
CAUSE(S)
Touchpanel is not
communicating to the
network.
Touchpanel is not
receiving network power.
Incorrect network wiring. Touch screen to remove
• In the US and Canada, call Crestron's corporate headquarters at
1-888-CRESTRON [1-888-273-7876].
• In Europe, call Crestron International at +32-15-50-99-50.
• In Asia, call Crestron Asia at +852-2341-2016.
• In Latin America, call Crestron Latin America at
+525-260-4336.
• In Australia and New Zealand, call Crestron Pacific at
+613-9480-2999.
Crestron TPS-4500IMC
CORRECTIVE ACTION
Use Performance Viewport (via
SIMPL Windows or VT Pro-e) to
poll the network. Verify network
connection to the touchpanel.
Confirm that power is supplied to
the network.
message and verify correct wiring
to all connectors.
Operations Guide - DOC. 5890
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