Troubleshooting; Updating An Old Bosch Vms Archive Player Version - Bosch LTC-1311-20 Operator's Manual

68 en | Troubleshooting
14

Troubleshooting

This chapter contains information on how to handle known problems using Bosch Video
Management System Operator ClientBosch VMS Archive Player.
Problems with playing recorded videos
CAUTION!
Do not attempt to play recorded videos exported with Bosch Video Management System V.1.1
with Archive Player from Bosch Video Management System V.1.0. This can result in data loss.
Issue
Archive Player cannot play
recorded videos.
Problems with the settings in the recording control of your soundcard
Issue
Feedbacks occur when using a
microphone for Intercom
functionality.
Crashing Operator Client
Issue
Operator Client crashes.
14.1

Updating an old Bosch VMS Archive Player version

To update:

Operator Client | V3 | 2010.07
Export video data (see Section 8.8 Exporting video data, page 26).
In the Export Video dialog box, select Native format and Export file viewer.
A setup for installing Bosch VMS Archive Player is stored in the selected location.
Operator's Manual
Cause
Archive Player is from Bosch
Video Management System
V.1.0. Recorded video data
has been exported with Bosch
Video Management System
V.1.1.
Cause
In the recording control of
your soundcard the
microphone must be selected,
not the stereo mix (or
something else).
Operator Client checks its
configuration file during
startup and changes the
settings in the recording
control accordingly. This
configuration file contains a
default entry which might not
match your system
configuration. This setting is
restored during each start of
Operator Client.
Cause
DiBos Web client is installed
and has been started on the
computer where Operator
Client is installed.
Bosch Video Management System
Solution
Update Archive Player to
Bosch Video Management
System V.1.1.
See Section 14.1 Updating an
old Bosch VMS Archive Player
version, page 68.
Solution
Change the setting in the
configuration file of Operator
Client to microphone.
See Section 14.2 Fixing the
recording setting for Intercom
functionality, page 69.
Solution
Uninstall the DiBos Web
client.
Bosch Sicherheitssysteme GmbH