Understanding Fault Management - Nortel CallPilot 1002rp Installation And Configuration Manual

Using CallPilot Manager to monitor hardware

Understanding fault management

Introduction
Fault management is a term that describes how the CallPilot server detects
and notifies you of potential or real hardware problems (faults).
The server processes events to detect hardware problems and raises alarms
to notify you when these problems occur.
Event processing
An event is any change in system configuration or operational state. An
event is also any action taken by the system that requires user notification.
Events can be as insignificant as a user logon attempt or as serious as a
faulty MPC-8 card switching to disabled status.
All events are reported to the fault management server, a subsystem within
the CallPilot server. The fault management server enables the server to listen
and respond to its clients. The interaction is called event processing and is
the means by which the server detects hardware faults.
Alarm notification
Alarms are warnings generated by events. Alarms communicate the same
information as events. However, alarms are reported in the Alarm Monitor
instead of the Event Browser, and are managed differently than events.
When an alarm appears in the Alarm Monitor, you must investigate the
problem, isolate it, and then fix the cause of the problem. When you fix the
problem, the alarm is cleared from the Alarm Monitor.
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CallPilot