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Nortel Server 1005r Maintenance And Diagnostics

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Download this manual See also: User Manual, Installation Manual
1005r Server Maintenance and Diagnostics
CallPilot
Release 4.0
Document Number: 555-7101-512
Document Version: Standard 1.10
June 2007

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  • Page 1 1005r Server Maintenance and Diagnostics CallPilot Release 4.0 Document Number: 555-7101-512 Document Version: Standard 1.10 June 2007...
  • Page 2 Nortel Networks. The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use.
  • Page 3 June 2007 CRYSTAL REPORTS is a trademark of Seagate Software Inc. EUDORA is a trademark of Qualcomm. eTrust and InoculateIT are trademarks of Computer Associates Think Inc. DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO, WINDOWS, WINDOWS MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation.
  • Page 4 WINZIP is a trademark of Nico Mark Computing, Inc. XEON is a trademark of Intel, Inc. All other trademarks and registered trademarks are the property of their respective owners. Information for Japan Japan Denan statement The following applies to server models 703t and 1002rp: Please be aware of the following while installing the equipment: Please use the connecting cables, power cord, and AC adaptors shipped with the equipment or specified by Nortel to be used with the...
  • Page 5 June 2007 This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective action. 1005r Server Maintenance and Diagnostics...
  • Page 6 Standard 1.10 CallPilot...
  • Page 7 Publication history June 2007 April 2007 April 2007 January 2007 December 2006 October 2006 1005r Server Maintenance and Diagnostics CallPilot 4.0, Standard 1.10 of the 1005r Server Maintenance and Diagnostics guide is issued for general release. CallPilot 4.0, Standard 1.09 of the 1005r Server Maintenance and Diagnostics guide is issued for general release.
  • Page 8 Publication history Standard 1.10 CallPilot...

  • Page 9: Table Of Contents

    Task List To run the startup test ... 27 To run the POST ... 29 To determine why the server fails to boot to Windows... 35 To determine why CallPilot fails to come into service ... 35 To use the operating system Event Viewer... 43 To run the ipconfig command from Windows ...
  • Page 10 Task List To replace the DVD combo drive ... 127 To replace the DIMM cards ... 130 To replace the software feature key ... 133 To verify the RAID firmware version... 137 To upgrade or downgrade the RAID firmware... 138 To configure an LSI320-1 RAID system...
  • Page 11 Contents How to get Help Outlining maintenance and diagnostics activities 1005r server features......... . 18 Maintenance and diagnostics overview .
  • Page 12 Contents Viewing component states ........75 Starting and stopping components .
  • Page 13 June 2007 Locating the voice processing boards ......163 DSP numbering and location ........164 Replacing an MPB96 board .
  • Page 14 Contents Standard 1.10 CallPilot...

  • Page 15: How To Get Help

    C h a p t e r 1 How to get Help This chapter explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and...

  • Page 16: Getting Help Through A Nortel Distributor Or Reseller

    How to get Help www.nortel.com/callus Getting Help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service.

  • Page 17: Outlining Maintenance And Diagnostics Activities

    C h a p t e r 2 Outlining maintenance and diagnostics activities In this chapter 1005r server features Maintenance and diagnostics overview 1005r Server Maintenance and Diagnostics...

  • Page 18: 1005R Server Features

    Outlining maintenance and diagnostics activities 1005r server features Note: To comply with the EU (European Union) RoHS directive, some of the part numbers now contain an E5 or E6 suffix. For example, part number NTRH2014 is now NTRH2014E6. The part numbers in this guide do not contain a suffix.
  • Page 19 June 2007 Figure 1: Front panel controls Label Control or feature Power switch Reset switch Critical alarm LED Major alarm LED Minor alarm LED Power alarm LED NMI switch (not used) 1005r Server Maintenance and Diagnostics Outlining maintenance and diagnostics activities Label Control or feature HDD1 activity...
  • Page 20 Outlining maintenance and diagnostics activities Label Control or feature ID switch ID LED NIC activity LED Status LED Back panel controls and features The following diagram shows the back panel controls. The features on the right are the AC power supply banks. The PCI card brackets are in the middle of the back panel while the connectors and ports are along the bottom and left side.
  • Page 21 June 2007 Label Control or feature PCI low-profile card brackets. Numbered (1, 2, 3) from top to bottom. PCI full-size card brackets. Numbered (1, 2, 3) from top to bottom. Power supply 1 Power supply 2 PS/2 mouse and keyboard connectors Rear connection to comm 2 serial port...

  • Page 22: Maintenance And Diagnostics Overview

    Outlining maintenance and diagnostics activities Maintenance and diagnostics overview The maintenance and diagnostic activities discussed in this guide are divided into two groups of activities: troubleshooting and diagnostics (identifying the cause of system problems and resolving them) performing hardware maintenance This guide is for administrators, technicians, and engineers responsible for maintaining a CallPilot server.

  • Page 23: Replacement Parts

    June 2007 Replacement parts Before replacing any parts on your server, refer to the Nortel product catalog for the part codes. CAUTION Risk of system damage The use of parts that are not supplied by Nortel can cause serious system problems or void your Nortel warranty. Preparing for maintenance activities Before you proceed with hardware maintenance activities, review the 1005r Server Hardware Installation (555-7101-228) guide for the...

  • Page 24: Reference Documents

    Outlining maintenance and diagnostics activities Reference documents CallPilot Customer Documentation Map Fundamentals CallPilot Fundamentals Guide (555-7101-010) Planning and Engineering Planning and Engineering Guide (555-7101-101) Network Planning Guide (555-7101-102) Data Networking for Voice over IP Guide (553-3001-160) Installation and Configuration Upgrade and Platform Migration Guide (555-7101-207) Installation and Configuration Task List Guide (555-7101-210) Server Installation Guides 201i Server Hardware Installation Guide (555-7101-220)

  • Page 25: Troubleshooting Your Callpilot System

    C h a p t e r 3 Troubleshooting your CallPilot system In this chapter Startup diagnostics overview Basic hardware check Power-On Self-Test diagnostics Interpreting BIOS error messages What to do when the server fails to boot into service Interpreting hard drive LEDs Performing a hardware shutdown 1005r Server Maintenance and Diagnostics...

  • Page 26: Startup Diagnostics Overview

    Troubleshooting your CallPilot system Startup diagnostics overview This section contains procedures for interpreting the startup diagnostics on the 1005r server. Types of startup diagnostics The following types of startup diagnostics are available on the server: basic hardware check (front panel LEDs) Power-On Self-Test (POST) diagnostics SCSI hard drive controller diagnostics or RAID controller diagnostics...

  • Page 27: To Run The Startup Test

    June 2007 Basic hardware check This section describes some basic checks that you can do when you start up the server. To run the startup test Ensure system is powered down and AC cords are disconnected. Wait five seconds before turning on the power again. Apply AC power to the server by plugging in the first AC cord and then the second AC cord.
  • Page 28 Troubleshooting your CallPilot system a couple of seconds. When the AC power is removed from one power supply, it’s LED turns amber. If there is a hardware problem with the power supply or it is not functioning properly, the power supply LED is red.
  • Page 29 June 2007 For more information about POST, see “Power-On Self-Test diagnostics” on page 30. 1005r Server Maintenance and Diagnostics Troubleshooting your CallPilot system...

  • Page 30: To Run The Post

    Troubleshooting your CallPilot system Power-On Self-Test diagnostics The Power-On Self-Test (POST) is a system diagnostic program (stored in the BIOS (Basic Input/Output)) that runs each time the 1005r server starts. The function of the POST is to test system components and display status messages.
  • Page 31 June 2007 POST beep codes If an error occurs before video initialization, the POST emits beep codes that indicate errors in hardware, software, or firmware. A beep code is a series of separate tones, each equal in length. ATTENTION Table 2: POST beep codes Beep count 1, 2, or 3 4 –...

  • Page 32: Interpreting Bios Error Messages

    Troubleshooting your CallPilot system Interpreting BIOS error messages When a recoverable error occurs during the POST, an error message appears describing the problem. ATTENTION BIOS error messages BIOS error messages appear on the video monitor. Refer to the following table for a description of the messages. Table 3: BIOS error messages Error message GA20 Error...
  • Page 33 June 2007 Error message A: Drive Error CMOS Battery Low CMOS Display Type Wrong CMOS Checksum Bad CMOS Settings Wrong CMOS Date/Time Not Set DMA Error FDC Failure HDC Failure Checking NVRAM... 1005r Server Maintenance and Diagnostics Troubleshooting your CallPilot system Description No response from the disk drive.
  • Page 34 Troubleshooting your CallPilot system Error message Update OK! Updated Failed Keyboard Error KB/Interface Error Memory Size Decreased Memory Size Increased Memory Size Changed No Boot Device Available. Off Board Parity Error On Board Parity Error Description The NVRAM is invalid and has been updated.
  • Page 35 June 2007 Error message Parity Error NVRAM / CMOS / PASSWORD cleared by Jumper <CTRL_N> Pressed 1005r Server Maintenance and Diagnostics Troubleshooting your CallPilot system Description A parity error occurred in onboard memory at an unknown address. NVRAM, CMOS, and passwords have been cleared.

  • Page 36: To Determine Why The Server Fails To Boot To Windows

    Troubleshooting your CallPilot system What to do when the server fails to boot into service This section suggests tasks you can perform to determine why the server fails the bootup cycle. To determine why the server fails to boot to Windows If CallPilot fails to boot to Windows, follow these steps: Make a note of any diagnostic codes.
  • Page 37 June 2007 Refer to the Troubleshooting Guide (555-7101-501) for other suggestions. If you still cannot determine the cause of the startup failure, call your Nortel technical support representative. 1005r Server Maintenance and Diagnostics Troubleshooting your CallPilot system...

  • Page 38: Interpreting Hard Drive Leds

    Troubleshooting your CallPilot system Interpreting hard drive LEDs Refer to L and M in Figure 3 on page 27 for the location of the hard drive LEDs for drive 0 and drive 1. LED color Green/blinking green Amber Hard drive status Normal Critical but recoverable condition.

  • Page 39: Performing A Hardware Shutdown

    June 2007 Performing a hardware shutdown If you cannot shut the server down using Windows, press switch on the front panel and hold it in for more than 1 second. The server saves all system data and then powers off. 1005r Server Maintenance and Diagnostics Troubleshooting your CallPilot system the power...
  • Page 40 Troubleshooting your CallPilot system Standard 1.10 CallPilot...

  • Page 41: Using Windows Online Diagnostic Tools

    C h a p t e r 4 Using Windows online diagnostic tools In this chapter Overview Viewing event logs Using TCP/IP diagnostic tools Using the chkdsk utility 1005r Server Maintenance and Diagnostics...

  • Page 42: Overview

    Using Windows online diagnostic tools Overview This section describes how to access the run-time online diagnostic tools provided by the Windows server software. Use the following tools when a serious problem prevents the use of the CallPilot diagnostic tools that are available in CallPilot Manager: Windows Event Viewer TCP/IP diagnostics...

  • Page 43: Viewing Event Logs

    June 2007 Viewing event logs If one or more messages appear on the monitor during the server startup cycle, use the following diagnostic tools to determine what event or fault occurred. Hardware system event log Windows Event Viewer on the 1005r server CallPilot Event Browser or Alarm Monitor in CallPilot Manager Note: The Event Browser and Alarm Monitor include online Help for events to help you resolve the problem.
  • Page 44 Using Windows online diagnostic tools Types of Windows event logs Three types of event logs are available from the Windows Event Viewer, as follows: Log type System Security Application Description Logs events by Windows components, including RRAS or other Windows services. Logs security events, such as logons, logoffs, and illegal access.

  • Page 45: To Use The Operating System Event Viewer

    June 2007 To use the operating system Event Viewer Click Start > Programs > Administrative Tools > Event Viewer. Result: The Event Viewer window appears. Figure 4: Event Viewer 1005r Server Maintenance and Diagnostics Using Windows online diagnostic tools...
  • Page 46 Using Windows online diagnostic tools To view a log, click the name of the log in the left pane of the window. The following illustration shows an example of the Application log. Figure 5: Application log The following illustration shows an example of the System log. Standard 1.10 CallPilot...
  • Page 47 June 2007 Figure 6: System log Note: The Security log, which is available to administrators, is not shown. Look for error codes flagged with since the last startup. Note: Each error is date- and time-stamped. critical errors. information. Double-click an error to determine the cause of the error. Result: An Event detail dialog box appears detailing the description of the error.

  • Page 48: Using Tcp/Ip Diagnostic Tools

    Using Windows online diagnostic tools Using TCP/IP diagnostic tools This section describes the following TCP/IP diagnostic tools that are available for the network adapter: ipconfig ping tracert nbtstat netstat These utilities help you to verify network connectivity, test the network interface, and isolate any configuration problems.

  • Page 49: To Run The Ipconfig Command From Windows

    June 2007 ipconfig command syntax The ipconfig command uses the following syntax: ipconfig /[ ] The following flags are available for the ipconfig command. Table 4: ipconfig command extensions Flag /all /release /renew To run the ipconfig command from Windows Click Start >...
  • Page 50 Using Windows online diagnostic tools The ping command The ping command sends an echo request to a specified host. Use this command to verify network connectivity to the remote device. Ping command syntax The ping command uses the following syntax: ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS] [-r count] [-s count] [[-j host-list] | [-k host-list]]...

  • Page 51: To Run The Ping Command From Windows

    June 2007 To run the ping command from Windows Click Start > Programs > Accessories > Command Prompt. Result: The Command Prompt dialog box appears. Type ping <destination IP address> (for example, ping 200.286.32.0) or ping <computer name>. Press Enter. Result: The system displays the ping results.

  • Page 52: To Run The Tracert Command From Windows

    Using Windows online diagnostic tools Tracert syntax The tracert command uses the following syntax: tracert [-d] [-h maximum_hops] [-j host_list] [-w timeout] [target_name] Tracert parameters The following table shows the tracert parameters. Table 6: Tracert parameters Parameter -h maximum_hops Specifies the maximum number of hops to search -j host-list -w timeout target_name...
  • Page 53 June 2007 Result: The system runs the tracert utility. Type Exit to exit the Command Prompt dialog box and return to Windows. The arp command The arp command displays and modifies the IP-to-physical address translation tables used by Address Resolution Protocol (ARP). ARP command syntax The ARP command uses the following syntax: arp -s inet_addr eth_addr [if_addr]...

  • Page 54: To Run The Arp Command From Windows

    Using Windows online diagnostic tools Parameter -N if_addr To run the arp command from Windows Click Start > Programs > Accessories > Command Prompt. Result: The Command Prompt dialog box appears. Type arp with the required parameters (for example, arp -g 200.286.0.32).
  • Page 55 June 2007 nbstat command parameters Table 8: nbstat command parameters Parameter -a remotename Lists the remote computer name table using its name. -A IP address interval 1005r Server Maintenance and Diagnostics Using Windows online diagnostic tools Description Lists the remote computer name table using its IP address.

  • Page 56: To Run The Nbtstat Command From Windows

    Using Windows online diagnostic tools To run the nbtstat command from Windows Click Start > Programs > Accessories > Command Prompt. Result: The Command Prompt dialog box appears. Type nbtstat with the required parameters. Press Enter. Result: The system runs the nbtstat utility. Type Exit to exit the Command Prompt dialog box and return to Windows.
  • Page 57 June 2007 The netstat command The netstat command displays current TCP/IP network connections and protocol statistics. Netstat command syntax The netstat command uses the following syntax: netstat [-a] [-e] [-n] [-s] [-p proto] [-r] [interval] netstat command parameters Table 9: netstat command parameters Parameter -p proto interval...

  • Page 58: Using The Chkdsk Utility

    Using Windows online diagnostic tools Using the chkdsk utility The chkdsk utility checks a specified disk on the server and displays a status report. You can run the utility on drives C, D, E, or F. It is an online utility, but it reduces system performance while it runs. The chkdsk utility checks for errors at the Windows file system level.

  • Page 59: To Run The Chkdsk Utility From Windows

    June 2007 To run the chkdsk utility from Windows Click Start > Programs > Accessories > Command Prompt. Result: The Command Prompt dialog box appears. Type chkdsk <drive letter:> (for example, chkdsk c:). Press Enter. Result: The system runs the chkdsk utility. Type Exit to exit the Command Prompt dialog box and return to Windows.
  • Page 60 Using Windows online diagnostic tools Standard 1.10 CallPilot...

  • Page 61: Monitoring Server Hardware

    C h a p t e r 5 Monitoring server hardware In this chapter ISM overview 1005r Server Maintenance and Diagnostics...

  • Page 62: Ism Overview

    Monitoring server hardware ISM overview Intel Server Manager (ISM) is a server management tool installed on your 1005r server. Use ISM to monitor hardware health and server performance. Set up the following types of tasks using ISM: Monitor the hardware sensors on the managed server. Monitor the performance of the server using data collected from the operating system.

  • Page 63: Monitoring Multimedia Hardware

    C h a p t e r 6 Monitoring multimedia hardware In this chapter Understanding fault management Alarm Monitor Event Browser Channel and Multimedia Monitors The Maintenance screen Viewing component states Starting and stopping components Running integrated diagnostics Viewing the last diagnostics result Working with the Multimedia Monitor Working with the Channel Monitor 1005r Server Maintenance and Diagnostics...

  • Page 64: Understanding Fault Management

    Monitoring multimedia hardware Understanding fault management Fault management is a subsystem within CallPilot that detects and notifies you of potential or real hardware problems with the multimedia hardware. CallPilot monitors events in the multimedia hardware and raises an alarm when a fault occurs. Event processing An event is any change in system configuration or operational state.
  • Page 65 June 2007 Note: The components in your system are based on your CallPilot server type and switch type. Disregard dependencies for components not in your system. Component Media bus MPB board Time switch MPB96 DS30X Detecting hardware problems Typically, you first become aware of a hardware problem when an alarm is raised.

  • Page 66: To Investigate Using The Alarm Monitor

    Monitoring multimedia hardware Alarm Monitor Use the Alarm Monitor to investigate one or more raised alarms. About alarms Alarms are warnings generated by events. Alarms communicate the same information as events. However, alarms are reported in the Alarm Monitor instead of the Event Browser and are managed differently than events: Alarms appear in the Alarm Monitor for Minor, Major, and Critical events (not Information events).
  • Page 67 June 2007 Result: The Alarm Monitor screen appears. Figure 7: Alarm monitor screen Click the Event Code for the first Critical or Major alarm. Result: A description of the event appears in a new Web browser window. Review the description and recovery action. Repeat steps 3 and 4 for more alarms, if necessary.

  • Page 68: To Investigate Using The Event Browser

    Monitoring multimedia hardware Event Browser Use the Event Browser to investigate a series of events that occurred around the time an alarm was raised. The event listing can help you determine the root cause of a problem. About events The Event Browser displays events that are recorded in the server log. Each event identifies the time the event occurred, the object that generated the event, and the cause of the event.
  • Page 69 June 2007 Result: The Event Browser screen appears. Figure 8: Event Browser screen Click an event that appears to be related to the problem, or click an event that occurred near the time the alarm was raised. Result: A description of the event appears in a new Web browser window.

  • Page 70: Channel And Multimedia Monitors

    Monitoring multimedia hardware Channel and Multimedia Monitors The Channel Monitor shows the status of call channels. The call channels are the connections between the server and the switch that carry the call signals to CallPilot. The Multimedia Monitor shows the status of multimedia channels. The multimedia channels are the DSP ports that process the calls.

  • Page 71: The Maintenance Screen

    June 2007 The Maintenance screen Use the Maintenance screen in CallPilot Manager to do the following: Obtain general information about components. View component states. Start and stop components. Run integrated diagnostic tests. View the results of the last diagnostic test run against a component. What the Maintenance screen provides The Maintenance screen identifies the server platform and switch connectivity type.
  • Page 72 Monitoring multimedia hardware Figure 9: Partially expanded tree for 1005r When you click a component, the screen refreshes to show the details about that component. Details are divided into the sections described in the following table. Standard 1.10 CallPilot...
  • Page 73 June 2007 Table 11: Component sections Section General Maintenance Diagnostics 1005r Server Maintenance and Diagnostics Description This section shows general technical information about the selected component. This typically includes the following details: the name, class, type, series, or version of a component various capabilities of a component (for example, whether a component is removable)
  • Page 74 Monitoring multimedia hardware Maintenance activities for each component The following table identifies the maintenance activities you can perform for each component that is listed in the component tree. Table 12: Maintenance activities Component Media Bus MPB96 board Time Switch DSPs (embedded MPB boards) Multimedia channels Yes Call channels...

  • Page 75: Viewing Component States

    June 2007 Viewing component states View a component state to determine the general condition of the component, including whether the component is disabled or off duty. The component state is shown in the Maintenance section of the Maintenance screen. Component states You can determine the state of a component by looking at the State box in the Maintenance section.
  • Page 76 Monitoring multimedia hardware State Not Configured Off Duty Remote Off Duty Remote (Yellow) Alarm Shutting Down Uninitiated Alert icons If one of the following icons appears next to a component in the tree, then the component or one of its subcomponents is experiencing a problem: Icon Description...

  • Page 77: To View The State Of A Hardware Component

    June 2007 To view the state of a hardware component Run CallPilot Manager and log on. In CallPilot Manager, click Maintenance > Maintenance Admin. Result: The Maintenance screen appears. Click the plus signs (+) beside the CallPilot server to expand the component tree.

  • Page 78: Starting And Stopping Components

    Monitoring multimedia hardware Starting and stopping components When you stop a component, you take it out of service and prevent it from operating. You must stop a component before you can replace it (if the component is replaceable) or run a diagnostic test on it. To bring an out-of-service component back into service, you must start Start and stop components from the Maintenance section on the Maintenance screen.
  • Page 79 June 2007 Stop versus courtesy stop The following two methods of taking a component out of service allow you to choose how active calls are affected. Courtesy stop A courtesy stop takes the component out of service after the component finishes processing the active calls.

  • Page 80: To Start Or Stop A Component

    Monitoring multimedia hardware Component MPB board Time switch Multimedia Channel Channels DS30X link To start or stop a component Run CallPilot Manager and log on. In CallPilot Manager, click Maintenance > Maintenance Admin. Result: The Maintenance screen appears. Click the plus sign (+) beside the CallPilot server to expand the component tree.
  • Page 81 June 2007 Result: The Maintenance screen refreshes to show details about the component. Scroll down to the Maintenance section. Click Courtesy Stop or Start as required. Button Start Courtesy Stop Stop 1005r Server Maintenance and Diagnostics Description If the selected component is out of service, click this button to put it into service.

  • Page 82: Running Integrated Diagnostics

    Monitoring multimedia hardware Running integrated diagnostics Run diagnostic tests from the Diagnostics section on the Maintenance screen in the following circumstances: You want to ensure that a component is operating properly after installing or reinstalling it. The CallPilot server is having trouble processing incoming calls and you are hoping that diagnostic results can tell you why.

  • Page 83: To Run A Diagnostic Test

    June 2007 Component DS30X link (cable) Diagnostic tests available for each component The diagnostic tests that are available for each component are listed in the Diagnostic section of the Maintenance screen. To view the list of diagnostic tests for a particular component, click the component in the component tree.
  • Page 84 Monitoring multimedia hardware Run CallPilot Manager and log on. In CallPilot Manager, click Maintenance > Maintenance Admin. Result: The Maintenance screen appears. Click the plus sign (+) beside the CallPilot server to expand the component tree. Continue clicking the plus signs (+) until the component you want to work with is visible.

  • Page 85: To View The Last Diagnostics Result

    June 2007 Viewing the last diagnostics result You can review the results of diagnostics by clicking the Get Last Results button for a component. To view the last diagnostics result ATTENTION Run CallPilot Manager and log on. In CallPilot Manager, click Maintenance > Maintenance Admin. Result: The Maintenance screen appears.
  • Page 86 Monitoring multimedia hardware diagnostic result: pass or fail the date and time the test was completed Standard 1.10 CallPilot...

  • Page 87: To View Or Work With Multimedia Channel States

    June 2007 Working with the Multimedia Monitor The Multimedia Monitor shows the status of multimedia channels. The multimedia channels are the DSP ports that process the calls. They are the voice, fax, and speech recognition channels. To view or work with multimedia channel states Run CallPilot Manager and log on.
  • Page 88 Monitoring multimedia hardware Do one of the following: IF you want to stop or start all of the channels associated with a DSP only one or several channels that are associated with a DSP Click Courtesy Stop or Start as required. Result: If you click Courtesy Stop or Start, you are asked to confirm the Courtesy Stop or Start.

  • Page 89: To View Or Work With Call Channel States

    June 2007 Working with the Channel Monitor The Channel Monitor shows the status of call channels. The call channels are the connections between the server and the switch that carry the call signals to CallPilot. To view or work with call channel states Run CallPilot Manager and log on.
  • Page 90 Monitoring multimedia hardware Do one of the following: IF you want to stop or start all of the channels associated with a DS30X link only one or several channels that are associated with a DS30X link Click Courtesy Stop or Start as required. Result: If you click Courtesy Stop or Start, you are asked to confirm the Courtesy Stop or Start.

  • Page 91: Using Callpilot System Utilities

    C h a p t e r 7 Using CallPilot system utilities In this chapter Overview Diagnostics Tool PEP Maintenance utility Session Trace CallPilot System Monitor 1005r Server Maintenance and Diagnostics...

  • Page 92: Overview

    Using CallPilot system utilities Overview The following table lists the CallPilot system utilities. Utility Diagnostics Tool PEP Maintenance Session Trace CallPilot System Monitor Accessing the system utilities You can access all CallPilot utilities from the CallPilot server in the Start Programs >...

  • Page 93: To Access The Diagnostics Tool

    June 2007 Diagnostics Tool Use the Diagnostics Tool to enable or disable CallPilot startup diagnostics. CallPilot startup diagnostics automatically identify hardware problems that can exist when the system and its services are started. When you disable startup diagnostics, you can save time during system maintenance operations where restarts or call processing services restarts are required.
  • Page 94 Using CallPilot system utilities On the Diagnostics Tool dialog box, select Configuration > Maintenance Startup Diag > Disable. Standard 1.10 CallPilot...

  • Page 95: To Access The Pep Maintenance Utility

    June 2007 PEP Maintenance utility The PEP Maintenance utility displays a list of all installed PEPs on the server and lets you uninstall PEPs. For information about installing or uninstalling PEPs, see the Installation and Configuration Task List (555- 7101-210). To access the PEP Maintenance utility From the Windows desktop, click Start >...

  • Page 96: To Access The Session Trace Tool

    Using CallPilot system utilities Session Trace The Session Trace tool displays detailed information about the activity in a user’s mailbox and the state of the message waiting indicator (MWI). The session information includes: voice messaging call answering express messaging activity (messages composed and sent or left in a mailbox) the number of messages played or unplayed at the beginning, middle, and end of a session...

  • Page 97: To Find A Session

    June 2007 To find a session From the Session Type list, choose the type of session. To display a list of all session types, select All Session Types. Enter as much information in the search criteria boxes to identify the session you want to view.
  • Page 98 Using CallPilot system utilities Result: The session type information appears at the bottom of the window. The following example shows Call Answering session type information. Figure 12: Call Answering session Standard 1.10 CallPilot...

  • Page 99: To Access The Callpilot System Monitor

    June 2007 CallPilot System Monitor The System Monitor consists of three tabs, as described in the following table. Table 13: System Monitor tabs Channel Monitor Shows the status of all CallPilot services, multimedia System Info Legend/Help System Monitor is a nondestructive tool that does not alter the behavior of any CallPilot components.
  • Page 100 Using CallPilot system utilities Figure 13: Channel Monitor with M1 CallPilot services The Service Name pane shows the status of services from a CallPilot perspective. The Windows Services Control Panel can show that a service is running, but it may not be fully running or in service from a CallPilot perspective.
  • Page 101 June 2007 The critical services that are required for basic CallPilot call answering are listed in the following table. For your reference, the equivalent names as they appear in the Windows Control Panel are also listed. CallPilot System Monitor CTMS Service Telephony (TAPI) MCE SLEE MCE Notification...
  • Page 102 Using CallPilot system utilities Your 1005r server has either one or three MPB96 boards. Each MPB96 board has 12 DSP sections embedded on the board. DS30X links In the DS30X link pane, each DS30 row represents a separate DS30X link (also referred to as a DS30 link). Each box in the row represents one DS30X channel.
  • Page 103 June 2007 Figure 14: System Info tab The numbered items provide information about the features purchased. Information about the underlying operating system appears in the top right corner, including the server IP addresses. PEP information and configured Service DNs appear in the bottom part of the window.
  • Page 104 Using CallPilot system utilities Standard 1.10 Figure 15: Legend/Help tab CallPilot...

  • Page 105: Replacing Basic Chassis Components

    C h a p t e r 8 Replacing basic chassis components In this chapter Removing and replacing the front bezel Removing and replacing the server cover Removing and replacing the processor air duct Replacing the power supply Replacing a hard drive Replacing the four-fan assembly Replacing the dual NIC card Replacing the DVD combo drive...

  • Page 106: To Remove The Front Bezel

    Replacing basic chassis components Removing and replacing the front bezel Remove the front bezel to service the hard drives and DVD combo drive. To remove the front bezel Figure 16: Front bezel Standard 1.10 CallPilot...

  • Page 107: To Replace The Front Bezel

    June 2007 Loosen the captive screws (A) on both sides of the front bezel. The screws cannot be removed from the front bezel. Refer to Figure 16 on page 106. CAUTION Risk of equipment damage Support the front bezel while loosening the captive screws as the front bezel is not held onto the front panel with another mechanism.

  • Page 108: To Remove The Server Cover

    Replacing basic chassis components Removing and replacing the server cover Remove the server cover if you must service the interior of the server. Note: If a component has a: Blue tab Power down the server before replacing it. Green tab It can be replaced while the server is powered on.

  • Page 109: To Replace The Server Cover

    June 2007 Figure 17: Server cover Lift the cover straight up to remove it from the platform. To replace the server cover Place the cover over the chassis so that the side edges of the cover sit just inside the chassis sidewalls. The front of the cover is about an eighth of an inch from the sheet metal at the front of the chassis.

  • Page 110: To Remove The Processor Air Duct

    Replacing basic chassis components Removing and replacing the processor air duct You must remove the air duct to access the processor assembly, four-fan assembly, and the memory modules. Because the processor air duct channels the airflow within the chassis, be sure to reinstall the air duct before installing the chassis cover.

  • Page 111: To Replace The Processor Air Duct

    June 2007 Figure 18: Processor air duct Lift the air duct from the server platform and store it in a safe location. To replace the processor air duct Place the processor air duct over the processor socket and four-fan assembly. Make sure you do not pinch any wires beneath the edges of the air duct.

  • Page 112: To Hot-Swap A Power Supply

    Replacing basic chassis components Replacing the power supply The power supplies are hot-swappable and you can replace each power supply without powering down the server. ATTENTION When to hot-swap the power supply A green LED on the power supply indicates that the power supply is working properly.
  • Page 113 June 2007 Depress and hold the green lever (A) to disengage the power supply. Figure 19: Power supplies Grasp the black handle (B) and pull the power supply from the chassis. Insert the replacement power supply. When inserting the new power supply, make sure the green handle (A) is pressed downward while sliding the module into the power supply cage.

  • Page 114: To Replace A Scsi Hard Drive

    Replacing basic chassis components Replacing a hard drive Two hot-swappable SCSI drives are installed in your chassis. You do not need to remove the chassis cover to add or replace a hot-swap hard drive, but you must remove the front bezel to access the hard drives. ATTENTION To replace a SCSI hard drive Remove the front bezel.
  • Page 115 June 2007 Figure 20: Front panel Hard drive 0 is on the right (T). The status LED of hard drive 0 is marked with the hard drive symbol and the number 0 (M). Hard drive 1 is on the left (R). The status LED of hard drive 1 is marked with the hard drive symbol and the number 1 (L).
  • Page 116 Replacing basic chassis components Figure 21: SCSI hard drive carrier Pivot the latch (A) into the upright position. Pull out on the black lever to slide the carrier from the chassis (B). Remove the new hard drive from its wrapper and place it on an antistatic surface.
  • Page 117 June 2007 Figure 22: Hard disk drive location in carrier With the black lever in the fully open position, slide the drive assembly into the chassis. Insert the replacement drive in the bay. The green latch at the front of the drive carrier must be to the right. Do not push on the black drive carrier lever until the lever begins to close by itself.

  • Page 118: To Replace The Four-Fan Assembly

    Replacing basic chassis components Replacing the four-fan assembly The four-fan cooling assembly is not hot-swappable. You must power down the server and disconnect it from the power supply. When to replace the cooling fan assembly When one or more of the four cooling fans is not turning, the remaining fans rotate faster to maintain the same volume of air flow through the chassis.
  • Page 119 June 2007 Figure 23: Cooling fan assembly Loosen the captive screw (B) that attaches the four-fan assembly to the chassis. Lift the fan module straight up and remove it from the chassis. Lower the new fan module into place. Tighten the captive screw (B). Connect the fan cables to the correct fan connectors on the front panel I/O board.

  • Page 120: Replacing The Dual Nic Card

    Replacing basic chassis components Replacing the dual NIC card Your server has three low-profile PCI add-in cards. The RAID card is in slot 1 and the two dual NIC cards are in slots 2 and 3 (counting from top to bottom). The two dual NIC cards are reserved for future use. CAUTION Risk of electrical damage PCI add-in cards are not hot-swappable and you must power down the...

  • Page 121: To Replace A Dual Nic Card

    June 2007 Requirements Phillips (cross head) screwdriver, #1 and #2 bit replacement dual NIC card electrostatic discharge (ESD) grounding strap To replace a dual NIC card Power down the server, unplug all peripheral devices and Ethernet cables, and disconnect the AC power. Ensure all cables are labeled. Attach the ESD strap to your wrist and attach the other end to a known grounded connection.
  • Page 122 Replacing basic chassis components Figure 24: DS30X cables for high capacity Note: If you have the high capacity configuration with three MPB96 cards, label each cable with the MPB96 slot number before disconnecting them. Incorrectly connected MPB96 cards do not answer calls.
  • Page 123 June 2007 Figure 25: SCSI cable attached to RAID card Lift the blue tabs and pull up on the riser to remove the riser card assembly from the chassis. 1005r Server Maintenance and Diagnostics Replacing basic chassis components...
  • Page 124 Replacing basic chassis components Figure 26: PCI riser card assembly Turn the riser card upside down and place it on a table. Standard 1.10 CallPilot...
  • Page 125 June 2007 Figure 27: Low-riser PCI card Release the retention bar (A). Replace the card in either slot 2 or 3 (the two upper slots in the preceding diagram and not the lower slot as shown). Lock the retention bar in place. Turn the PCI riser card right-side up.
  • Page 126 Replacing basic chassis components Figure 28: PCI riser assembly power cord Hold the PCI riser assembly by the two blue handles (A) and push the assembly into the server board. Refer to Figure 26 on page 124. Line up the two grooves on the back lip of the PCI riser assembly with the pins on the rear panel as shown in the following illustration.
  • Page 127 June 2007 Figure 29: PCI riser assembly rear grooves Reconnect the PCI riser assembly power cord. Reconnect the SCSI cable to the RAID card. Reconnect all cables. Replace the chassis cover. Take the ESD strap off. Power up the server and log onto Windows. Result: The Windows New Hardware Found Wizard screen appears.
  • Page 128 Replacing basic chassis components Result: The board replacement is complete. Test the system to ensure the new board is functioning properly. For instructions, see “Testing the CallPilot installation” in the Installation and Configuration Task List (555-7101-210). Standard 1.10 CallPilot...

  • Page 129: To Replace The Dvd Combo Drive

    June 2007 Replacing the DVD combo drive The DVD combo drive is not hot-swappable. You must power down the system to replace the DVD combo drive. Requirements You need a Phillips (cross head) screwdriver, #1 and #2 bit. To replace the DVD combo drive Power down the server, unplug all peripheral devices and Ethernet cables, and disconnect the AC power.
  • Page 130 Replacing basic chassis components Figure 30: DVD combo drive assembly Slide the DVD combo drive assembly from the chassis. Note: There are no cables to disconnect. Remove the screw on the left side of the drive assembly and save it for installing the new DVD combo.
  • Page 131 June 2007 b. Screw the carrier shut with the three screws. c. Reconnect the power and ribbon cables. Slide the DVD combo drive assembly into the chassis. With the black drive carrier handle in the fully open position, slide the drive assembly back into the chassis. Attach the drive power and data cables at the rear of the drive.

  • Page 132: To Replace The Dimm Cards

    Replacing basic chassis components Replacing memory DIMMs Four Dual Inline Memory Modules (DIMMs) are installed on your server. You must replace all four memory DIMMs with those in the Nortel replacement pack. Nortel does not support more than four DIMM modules in the 1005r server.
  • Page 133 June 2007 Figure 31: Memory DIMM locations Push the clips at each end of the DIMM sockets outward to the open position. Remove all the DIMMs. Holding each DIMM by the edges, remove it from the antistatic envelope. Position the DIMM above the socket and align the small notch in the bottom edge of the DIMM with the keys in the socket.
  • Page 134 Replacing basic chassis components Push down on the top edge of the DIMM until the retaining clips snap into place. The retaining clips must be fully closed for the DIMM to make proper contact with the server board. Install the other three DIMMs. Replace the processor air duct.

  • Page 135: To Replace The Software Feature Key

    June 2007 Replacing the software feature key If you upgrade your system or convert it to high capacity, you must replace the software feature key with a new key. To replace the software feature key Remove the new software feature key from the plastic bag. Eject the old software feature key by inserting a straightened paper clip into the side access hole.
  • Page 136 Replacing basic chassis components Standard 1.10 Figure 33: Inserting the feature key CallPilot...

  • Page 137: Raid Operations

    C h a p t e r 9 RAID operations In this chapter Outlining RAID functions Verifying the RAID firmware Configuring RAID using LSI320-1 controller and Ctrl+M Verifying consistency on the drives RAID splitting Replacing the RAID card 1005r Server Maintenance and Diagnostics...

  • Page 138: Outlining Raid Functions

    RAID operations Outlining RAID functions Redundant Array of Independent Disks (RAID) is a technology that can combine two or more drives for fault tolerance and continuous service. The CallPilot RAID controller is a PCI RAID SCSI card that provides high-performance disk mirroring with RAID Level 1. With Level 1 mirroring, two equal-capacity disk drives mirror one another.

  • Page 139: To Verify The Raid Firmware Version

    June 2007 Verifying the RAID firmware You require the following minimum RAID firmware version: 1L37 To verify the RAID firmware version To determine what the current RAID firmware version is on the RAID LSI320-1 controller, use either of the following procedures: Press Ctrl+M Turn on the server and press Ctrl+M when prompted during system bootup.

  • Page 140: To Upgrade Or Downgrade The Raid Firmware

    RAID operations If the firmware is not correct, perform a firmware update. For instructions, see “To upgrade or downgrade the RAID firmware” on page 140. To upgrade or downgrade the RAID firmware The firmware of the RAID card is upgraded through a flash process. The flash process is initiated by running the RAID card firmware update utility on the CallPilot DVD.
  • Page 141 June 2007 2.1005r server FRU/SDR firmware update 3.1005r server Board Management Controller (BMC) firmware update 4.LSI320-1 RAID controller firmware update 5.1005r system utility and SEL viewer 6.Goto DOS Enter 4 to run the LSI320-1 RAID card firmware update from the Nortel CallPilot Image Menu.

  • Page 142: To Configure An Lsi320-1 Raid System

    RAID operations Configuring RAID using LSI320-1 controller and Ctrl+M The configuration of the RAID card is stored on both the card and the hard drive. Typically you are not required to reconfigure RAID unless you are making a change to the RAID system (for example, if you replace the hard drives with higher capacity hard drives).
  • Page 143 June 2007 From the Objects menu, select Adapter and press Enter. From the Adapter menu, select Factory Default. Select Yes to confirm the selection and press Enter. Press Ctrl+Alt+Delete when prompted to restart system. During bootup, press Ctrl+M to re-enter the RAID setup utility. From the Management menu, select Objects ensure the Adapter 1 values are set as follows: Flex RAID Power Fail: Enabled...
  • Page 144 RAID operations Result: The display changes to ONLIN A01-01. Select A01-02 and press the Spacebar. Note: The drives blink when you select them. Press Enter to End the Array. Result: The blinking stops. Press F10 to configure the logical drive. Press the spacebar to select Configuration Array.

  • Page 145: To Perform A Consistency Check

    June 2007 Verifying consistency on the drives This optional consistency check on the logical drive of the RAID system ensures that the data on the drives is identical. If any errors are found, they are corrected automatically. Nortel strongly recommends that you do a consistency check before you split the RAID system pack.
  • Page 146 RAID operations Result: An end of session message appears. Click OK. Standard 1.10 CallPilot...

  • Page 147: To Split The Raid

    June 2007 RAID splitting Ensure that your system is in full working order and the RAID hardware configuration is set up properly as described on page 142. Split the RAID before you install software upgrades (PEPs). If you are performing a platform upgrade or migration, refer to the Upgrade and Platform Migration Guide (555-7101-207) for complete instructions.
  • Page 148 RAID operations At this point, the RAID is split, and the drive marked FAILED is the backup drive and is no longer written to. You can install a PEP on the system and use the backup drive to back out of the installation. ATTENTION Figure 34: MegaRAID Power Console Plus drive status RAID synchronization after installing a PEP...

  • Page 149: To Synchronize The Raid After A Successful Pep Installation

    June 2007 To synchronize the RAID after a successful PEP installation To restore RAID to full service after a successful PEP installation: Without shutting down the server, from Windows, click Start > Programs > Power Console Plus > Launch Client. Note: Ensure that Access Mode >...
  • Page 150 RAID operations ATTENTION Restart the server and enter the Ctrl+M utility when prompted during system bootup. From the Management menu, select Objects and press Enter. Select Objects > Physical Drive and press Enter. Select FAIL Drive for the drive that is online (A01-1-Onln). Result: The drive shows as failed.

  • Page 151: Replacing The Raid Card

    June 2007 Replacing the RAID card The RAID card is in low-profile slot 1 (counting from the top down) of the PCI riser assembly. CAUTION Risk of electrical damage PCI add-in cards are not hot-swappable. You must power down the system and remove the power cords before replacing the card.

  • Page 152: To Replace The Raid Card

    RAID operations Requirements Phillips (cross head) screwdriver, #1 and #2 bit RAID card replacement kit electrostatic discharge (ESD) grounding strap To replace the RAID card Power down the server, unplug all peripheral devices and ethernet cables, and disconnect the AC power. Attach the ESD strap to your wrist and attach the other end to a grounded connection away from the server.
  • Page 153 June 2007 Figure 35: DS30X cables for high capacity Note: If you have the high capacity configuration with three MPB96 cards, label each cable with the MPB96 slot number before disconnecting them. Incorrectly connected MPB96 cards do not answer calls. Disconnect the SCSI cable from the RAID card.
  • Page 154 RAID operations Figure 36: SCSI cable to RAID card Lift the blue tabs and pull up on the riser to remove the riser card assembly from the chassis. Standard 1.10 CallPilot...
  • Page 155 June 2007 Figure 37: PCI riser card assembly Turn the riser card upside down and place it on a table. 1005r Server Maintenance and Diagnostics RAID operations...
  • Page 156 RAID operations Figure 38: Low-riser PCI card Release the retention bar (A). Replace the card (B). Lock the retention bar in place. Turn the PCI riser card right-side up and place it on a table. Arrange the PCI riser assembly red power cable as shown in the following illustration to avoid pinching the cable when you put the riser assembly into the chassis.
  • Page 157 June 2007 Figure 39: PCI riser assembly power cord Reconnect the DS30X cable or cables to the MPB96 card or cards. You must reconnect each cable to the same MPB96 card it was previously connected to. Use the labels you applied. Hold the PCI riser assembly by the two blue handles (A) and push the assembly into the server board.
  • Page 158 RAID operations Figure 40: PCI riser assembly rear grooves Reconnect the PCI riser assembly power cord. Reconnect the SCSI cable to the RAID card. Replace the chassis cover. Take the ESD strap off. Power up the server and log on to Windows. Result: The Windows New Hardware Found Wizard screen appears.
  • Page 159 June 2007 Configure the new RAID card. Refer to “To configure an LSI320-1 RAID system” on page 142. Test the system to ensure the new board is functioning properly. For instructions, see “Testing the CallPilot installation” in the Installation and Configuration Task List (555-7101-210). 1005r Server Maintenance and Diagnostics RAID operations...
  • Page 160 RAID operations Standard 1.10 CallPilot...

  • Page 161: Replacing Or Adding Voice Processing Boards

    C h a p t e r 1 0 Replacing or adding voice processing boards In this chapter M1/CS1000 switch connectivity Locating the voice processing boards DSP numbering and location Replacing an MPB96 board Upgrading to high capacity 1005r Server Maintenance and Diagnostics...

  • Page 162: M1/Cs1000 Switch Connectivity

    Replacing or adding voice processing boards M1/CS1000 switch connectivity There are two valid configurations for MPB96 boards with M1/CS1000 switch connectivity. The following table shows valid configurations. Table 14: MPB96 with M1/CS1000 switch MPB96 boards 3 (high capacity) Determine which configuration applies to your system. ATTENTION Taking safety precautions Before you make any changes to the server hardware, follow these safety...

  • Page 163: Locating The Voice Processing Boards

    June 2007 Locating the voice processing boards Figure 41 on page 163 shows the rear panel of the 1005r server with the three full-height PCI card slots (C). The MPB96 voice processing boards occupy one or three full-height slots. In the following diagram, the card slots are numbered from 1 to 3 starting at the top.

  • Page 164: Dsp Numbering And Location

    Replacing or adding voice processing boards DSP numbering and location DSPs are the built-in voice processing components on MPB boards. DSPs are numbered to distinguish them in CallPilot maintenance programs, such as the Maintenance screen in CallPilot Manager. Each DSP supports up to eight multimedia channels. DSP numbering MPB96 boards The MPB96 board has 12 embedded DSPs.

  • Page 165: Replacing An Mpb96 Board

    June 2007 Replacing an MPB96 board This section describes how to replace an MPB96 board. You must replace an MPB96 board: if the board becomes faulty when the PCI firmware needs to be updated, and the board must be sent back to the factory CAUTION Risk of electrical damage 1005r Server Maintenance and Diagnostics...

  • Page 166: To Replace An Mpb96 Board

    Replacing or adding voice processing boards MPB96 boards are not hot-swappable and you must power down the system before replacing the cards. CAUTION Risk of physical equipment damage Remove the 1005r from the rack, and place it on a solid surface when replacing or adding cards.
  • Page 167 June 2007 Disconnect the DS30X cable from the MPB96 card in the full-size side of the PCI riser. Figure 43: DS30X cables for high capacity Note: If you have the high capacity configuration with three MPB96 cards, label each cable with the MPB96 slot number before disconnecting.
  • Page 168 Replacing or adding voice processing boards Figure 44: SCSI cable attached to RAID card Lift the blue tabs and pull up on the riser to remove the riser card assembly from the chassis. Standard 1.10 CallPilot...
  • Page 169 June 2007 Figure 45: PCI riser card assembly Turn the riser card upside down and place it on a table. Disconnect the CT bus cable from the MPB96 cards (high capacity configuration only). 1005r Server Maintenance and Diagnostics Replacing or adding voice processing boards...
  • Page 170 Replacing or adding voice processing boards Figure 46: CT bus cable attached to MPB96 boards. Release the retention clip by loosening the blue captive screw (A) as shown in the following diagram. Standard 1.10 CallPilot...
  • Page 171 June 2007 Figure 47: Full-height PCI card Remove the rear retention screw (B) as shown in the previous diagram. Replace the card and tighten the screws. Make sure the red power cable to the full-size PCI riser card is not pinched. Reconnect the 3-drop CT bus cable (high capacity configuration only).
  • Page 172 Replacing or adding voice processing boards Figure 48: Full-size PCI riser card red power cable Arrange the PCI riser assembly power cable as shown in the following illustration. Figure 49: PCI riser assembly power cable Standard 1.10 CallPilot...
  • Page 173 June 2007 Line up the two grooves on the back lip of the PCI riser assembly with the pins on the rear panel as shown in the following illustration. Hold the PCI riser assembly by the two blue handles (A) and push the assembly into the server board.
  • Page 174 Replacing or adding voice processing boards Result: The Windows New Hardware Found Wizard screen appears. Click Next. Select the presented Nortel MPB driver (there is only one). Run the Configuration Wizard to configure the new hardware. For instructions, see Meridian 1 and CallPilot Server Configuration (555-7101-222) or CS1000 and CallPilot Server Configuration (555- 7101-510).

  • Page 175: To Add Two Mpb96 Boards

    June 2007 Upgrading to high capacity This section describes how to upgrade your server hardware to the high capacity configuration. You need three MPB96 boards to support the high capacity feature. CAUTION Risk of electrical damage MPB96 boards are not hot-swappable and you must power down the system before adding boards.
  • Page 176 Replacing or adding voice processing boards Attach the ESD strap to your wrist and attach the other end to a known grounded connection. Remove the chassis cover. Refer to “Removing and replacing the server cover” on page 108 for instructions. Disconnect the red power cable from the PCI riser assembly.
  • Page 177 June 2007 Figure 52: PCI riser card assembly Turn the riser card upside down and place it on a table. Release the retention clip by loosening the blue captive screw (A). Remove the rear retention screw (B). Add the new boards to slots 2 and 3. Tighten the retaining screws (B).
  • Page 178 Replacing or adding voice processing boards Figure 53: Full-height PCI card Connect the 3-drop CT bus cable to the MPB96 cards as shown in the following illustration. Standard 1.10 CallPilot...
  • Page 179 June 2007 Figure 54: CT bus cable attached to MPB96 boards Turn the PCI riser card right-side up. Arrange the PCI riser assembly red power cable inside the riser assembly as shown in the following illustration to avoid pinching the cable when you put the riser assembly into the chassis.
  • Page 180 Replacing or adding voice processing boards Figure 56: PCI riser assembly power cable Line up the two grooves on the back lip of the PCI riser assembly with the pins on the rear panel as shown in the following illustration. Hold the PCI riser assembly by the two blue handles (A) and push the assembly into the server board.
  • Page 181 June 2007 Figure 57: PCI riser assembly alignment studs and slots Reconnect the PCI riser assembly power cord. Reconnect the CT bus cable. Connect the DS30X cables to the MPB96 cards as shown in the following illustration. Start with the cable labeled 1 and connect it to the MPB96 card in slot 1.
  • Page 182 Replacing or adding voice processing boards Figure 58: DS30X cables for high capacity Replace the chassis cover. Take the ESD strap off. Power up the server and log on to Windows. Result: The Windows New Hardware Found Wizard screen appears. Click Next.
  • Page 183 June 2007 Result: The high capacity expansion is complete. Test the multimedia channels to ensure the new MPB96 boards are functioning properly. For instructions, see “Testing the CallPilot installation” in the Installation and Configuration Task List (555-7101-210). 1005r Server Maintenance and Diagnostics Replacing or adding voice processing boards...
  • Page 184 Replacing or adding voice processing boards Standard 1.10 CallPilot...

  • Page 185: Maintaining The Bios And System Board Firmware

    C h a p t e r 1 1 Maintaining the BIOS and system board firmware In this chapter Configuring the 1005r BIOS and firmware BIOS settings Using system event logs Maintaining the onboard video and network cards 1005r Server Maintenance and Diagnostics...

  • Page 186: Configuring The 1005R Bios And Firmware

    Maintaining the BIOS and system board firmware Configuring the 1005r BIOS and firmware The Basic Input/Output System (BIOS) of your 1005r server is flash ROM-based code. Upgrade or reconfigure the BIOS using the utilities on the CallPilot Image DVD. The utility programs write updated code to the Flash ROM chips.

  • Page 187: To Display The Nortel Callpilot Image Menu

    June 2007 When to upgrade the BIOS CAUTION Risk of data loss Perform this procedure only if specifically instructed to do so by your Nortel representative. The CallPilot server is shipped to you with the required minimum BIOS and system board firmware versions. Upgrade the BIOS and system board firmware only if your Nortel representative deems this necessary to solve a system problem.

  • Page 188: To Upgrade The Bios And System Board Firmware

    Maintaining the BIOS and system board firmware Result: The server boots from the DVD and the Startup Menu appears. 1.Install CallPilot server image for 1005r then boot (recommended) 2.Install CallPilot server image for 1005r and exit to DOS 3.Utilities (BIOS, Firmware, etc...) Enter 3 to select Utilities (BIOS, Firmware, etc...).
  • Page 189 June 2007 Result: The system reboots and the Startup Menu appears. Enter 3 to run Utilities (BIOS, Firmware, etc...) from the Startup Menu. If the Startup Menu is not displayed, refer to “To display the Nortel CallPilot Image Menu” on page 187. Enter 2 to run 1005r server FRU/SDR firmware update from the Nortel CallPilot Image Menu.

  • Page 190: Bios Settings

    Maintaining the BIOS and system board firmware BIOS settings Table 15 on page 190 displays the 1005r server BIOS settings. As the system boots, press F2 to enter the 1005r BIOS. BIOS Settings that are in bold text are settings that are modified by Nortel. Table 15: BIOS settings Main Set the Date and the language to English...
  • Page 191 June 2007 USB Configuration PCI Configuration Memory Configuration Boot Boot Settings Configuration Boot Device Priority Hard Disk Drives Removable Media ATAPI CDROM Drive 1005r Server Maintenance and Diagnostics Maintaining the BIOS and system board firmware USB Function: Enabled Legacy USB Support: Auto Post64/100 Emulation: Disabled USB2.0 Controller: Enabled USB2.0 Controller Mode: HiSpeed...
  • Page 192 Maintaining the BIOS and system board firmware Security All Features Disabled Server This is a view only menu Serial Power Console Event Log Configuration Power Management Features Assert NMI on SERR: DISABLED Assert NMI on PERR: Enabled Resume on AC Power Loss: POWER ON FRB -2 Policy: Disable BSP Late POST Timeout: Disabled Hard Disk OS Boot Timeout: Disabled...

  • Page 193: To View System Event Logs

    June 2007 Using system event logs The system event logs record all the hardware events that take place while the system boots up and functions. You can view these logs even when the system is not operational through the utilities on the CallPilot Image DVD.

  • Page 194: To Save System Event Logs To A Usb Media Drive

    Maintaining the BIOS and system board firmware Choose Run SEL Viewer Utility and click Continue. Result: The SEL Viewer screen appears. Use the arrow keys to scroll through the system events. The details of the currently selected event appear on the bottom of the screen. When you finish viewing events, select File >...
  • Page 195 June 2007 If you do not have the image DVD, you can clear the system event logs from BIOS with the following procedure: Restart the PC, and press F2 when prompted. When the BIOS window appears, select Server > System Management Event Log >...

  • Page 196: Maintaining The Onboard Video And Network Cards

    Maintaining the BIOS and system board firmware Maintaining the onboard video and network cards Network card failure The network cards are integrated into the server board. If the network cards fail, you must replace the server. Video card failure The video card is integrated into the server board. If the video card fails, you must replace the server.

  • Page 197: Index

    Index alarm board replacement of Alarm Monitor alarms about investigating alert icons, component states application event log definition arp command parameters and descriptions running from Windows syntax bezel, front removal of replacement of BIOS requirements for upgrading BIOS settings boot failure CallPilot what to do Windows...
  • Page 198 Index – call, working with disabling multimedia, working with chkdsk utility parameters and descriptions running from Windows syntax commands, TCP/IP ipconfig nbtstat netstat ping tracert components CallPilot Manager maintenance activities dependencies diagnostics that can be run diagnostics-eligible list replacing states Alert icons –...
  • Page 199 June 2007 tracert Diagnostics section, Maintenance screen Diagnostics Tool diagnostics tool TCP/IP diagram rear panel slot locations Event Browser, using event log application security system event logs types, description viewing events about investigating fan, hot-swap fault management alarm notification event processing Firmware revision verifying flashing the...
  • Page 200 Index indicators integrated diagnostics – running troubleshooting failures when to run ipconfig command flags and descriptions running from Windows syntax ipconfig default LED, non-illumination of Legend/Help tab location MPB96 DSP logs event types viewing event, viewing maintenance activities by component preparing for Maintenance screen, CallPilot Manager Diagnostics section...
  • Page 201 June 2007 nbtstat command parameters and descriptions running from Windows syntax netstat command parameters and descriptions syntax network card failure parts, obtaining replacement PEP Maintenance utility ping command parameters and descriptions running from Windows syntax POST error codes and messages POST message formats power supply, hot-swap Power-On Self-Test...
  • Page 202 Index server cover removal of Session Trace utility startup problems what to do Stop, description system event log definition System Info tab System Monitor Channel Monitor tab Legend/Help tab System Info tab System Monitor utility system utilities System Monitor TCP/IP diagnostics ipconfig nbtstat netstat...
  • Page 203 June 2007 Index video card, failure viewing Windows viewing 1005r Server Maintenance and Diagnostics...
  • Page 204 Index Standard 1.10 CallPilot...
  • Page 206 The information in this document is proprietary to Nortel Networks. *Nortel Networks, the Nortel Networks logo, and the Globemark are trademarks of Nortel Networks. *Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

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