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Nortel NN44200-300 Hardware Installation

Nortel NN44200-300 Hardware Installation

Nortel networks server hardware installation instructions
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Nortel CallPilot
1002rp Server Hardware
Installation
ATTENTION
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NN44200-300
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  • Page 1 Nortel CallPilot 1002rp Server Hardware Installation ATTENTION Clicking on a PDF hyperlink takes you to the appropriate page. If necessary, scroll up or down the page to see the beginning of the referenced section. NN44200-300...
  • Page 2 The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.
  • Page 3 RADISYS is a trademark of Radisys Corporation. SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA. SYBASE is a trademark of Sybase, Inc. TEAC is a trademark of TEAC Corporation US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics. WINZIP is a trademark of Nico Mark Computing, Inc.
  • Page 5 Publication History February 2007 CallPilot 5.0, Standard 01.01 of , 1002rp Server Hardware Installation is issued for general release Copyright © 2007, Nortel Networks Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007 Nortel Networks Confidential...
  • Page 6 6 Publication History Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks Nortel Networks Confidential...

  • Page 7: Table Of Contents

    Installing the Nortel software feature dongle 52 Connecting the server to power 53 Appendix A EMC emission level protection for the 1002rp Server Index Copyright © 2007, Nortel Networks Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007...
  • Page 8 8 Contents Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks Nortel Networks Confidential...

  • Page 9: Chapter 1 How To Get Help

    In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the following Web site to obtain the phone number for your region: http://www.nortel.com/callus Copyright © 2007, Nortel Networks Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007...
  • Page 10 If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller. Copyright © 2007, Nortel Networks Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007...

  • Page 11: Chapter 2 1002Rp Server Description

    Depth (distance from front to back) • without front bezel • with front bezel Weight of fully loaded system Copyright © 2007, Nortel Networks 320 mm (12.5 in.) 483 mm (19 in.) 495 mm (19.5 in.) 533 mm (21 in.) 45.5 kg (100 lb)
  • Page 12 The left drive bay holds six SCSI hard drives with hot-pluggable carriers. The media drive bay, located to the right, houses the CD-ROM, tape drive, and floppy disk drive. Copyright © 2007, Nortel Networks Specification 10 C to 35 C (50 F to 95 F) Maximum rate of change must not exceed 10 C (50 F) per hour.
  • Page 13 The following diagram shows the slot locations in the rear panel, and the power switch and power input for an AC server. The rest of the diagram is the same for AC or DC servers. Copyright © 2007, Nortel Networks Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard...
  • Page 14 The view in the diagram is from the rear of the server. For slot assignments, see be able to identify slot locations for later steps in the CallPilot installation. Copyright © 2007, Nortel Networks "Slot assignments" (page Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard...

  • Page 15: Slot Assignments

    Nortel. Therefore, your server may not have all of the slots populated. Reference Documents For a list of all CallPilot documents, see the following CallPilot Customer Documentation Map. Copyright © 2007, Nortel Networks Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007...
  • Page 16 16 Chapter 2 1002rp server description Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks Nortel Networks Confidential...
  • Page 17 The SBC card includes two onboard NICs (for connection to the ELAN subnet, and the Nortel server subnet) and an onboard video card. The NIC and monitor connectors are on the SBC faceplate. Copyright © 2007, Nortel Networks "Rear panel diagram" (page Meridian 1*/...

  • Page 18: Network Connectivity

    This section describes how the 1002rp server can be integrated into your network. The integration depends on the type of switch you are using. To secure the CallPilot server from unauthorized access, ensure that the CallPilot network is inside your organization’s firewall. Copyright © 2007, Nortel Networks Meridian 1*/ Communication Server*...
  • Page 19 Options 81 and 81C Sample network setup: Communication Server 1000 The following diagram shows a CallPilot server network setup with a Communication Server 1000 system. Copyright © 2007, Nortel Networks Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007 Network connectivity 19 Nortel Networks Confidential...
  • Page 20 Web-enabled administrative PCs, and the CallPilot server. Network requirements Appropriate networking equipment must be available for both the Nortel server subnet and ELAN subnet. Copyright © 2007, Nortel Networks "Slot assignments" (page 15) Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard...

  • Page 21: Supported Peripheral Devices

    This section identifies external devices that are supported by the 1002rp server. Device Modem Ethernet hub or switch Copyright © 2007, Nortel Networks Description A 56-Kbit/s external modem (NTRH9078) provides remote access to the 1002rp server. The modem connects to the RS-232 COM1 connector on the rear of the server.
  • Page 22 22 Chapter 2 1002rp server description Device Monitor, keyboard, and mouse Copyright © 2007, Nortel Networks Description • 15-in. monitor: NTRH9011 or N0038380 LCD monitor. Since the monitor is an external device, it requires its own AC power source. •...

  • Page 23: Chapter 3 Preparing For Installation

    Ensure that you have reviewed the "Installing the CallPilot server" section in the Installation and Configuration Task List (NN44200-306), and completed stage 1 of the "Installation checklist." Copyright © 2007, Nortel Networks When you are finished with the installation, continue with Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard...
  • Page 24 (page To comply with EMC radiation requirements, a Class A hub must be located 10 m (33 ft.) away from the 1002rp server. Shielded Ethernet cables must be used. Copyright © 2007, Nortel Networks 26)). 29)). 34)). "Inspecting the server interior" (page "Preparing the modem"...
  • Page 25 Start the 1002rp server (see Conventions for warnings You may encounter the following types of warnings in this guide. Do not ignore them. Copyright © 2007, Nortel Networks ATTENTION "Installing the Nortel software feature 52)). "Connecting the server to power" (page...

  • Page 26: Unpacking The 1002Rp Server

    Save all packing materials and cartons in case you must return any equipment to the carrier. Copyright © 2007, Nortel Networks CAUTION Alerts you to situations where data can be lost or damaged, equipment can be damaged, actions can result in service interruption, and productive time can be lost.

  • Page 27: Removing The Front Bezel And Server Cover

    Firmly grasp the front bezel by the hand-holds on either side of the chassis, and pull the front bezel from the chassis. Copyright © 2007, Nortel Networks Removing the front bezel and server cover 27 CAUTION Do not attempt to move or lift the server before removing the front bezel;...
  • Page 28 28 Chapter 3 Preparing for installation To remove the server cover Step Action Remove the front bezel (see Copyright © 2007, Nortel Networks —End— DANGER High current inside the chassis can cause severe injury. CAUTION Take precautions to protect internal components. Electrostatic discharge (ESD) can render boards damaged or unusable.

  • Page 29: Inspecting The Server Interior

    Review the slot locations (see Do one of the following: you observe any damage Copyright © 2007, Nortel Networks —End— "Inspecting the server interior" (page CAUTION When working with interior components, use an ESD wrist strap to protect static-sensitive components.
  • Page 30 Align the front bezel with the ball studs located at each faceplate corner. See the diagram below: Copyright © 2007, Nortel Networks Note: Do not reinstall the front bezel until the server is in its final location and the CallPilot installation is complete.
  • Page 31 Apply pressure evenly until the bezel snaps onto each ball stud. Close and lock the double doors of the front bezel. Copyright © 2007, Nortel Networks —End— Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007 Inspecting the server interior 31 Nortel Networks Confidential...
  • Page 32 32 Chapter 3 Preparing for installation Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks Nortel Networks Confidential...

  • Page 33: Chapter 4 Power Supply Installation

    Safety information In DC systems, locate the service panel near the entry to the room containing the DC power system that supplies the server. Copyright © 2007, Nortel Networks DANGER Procedures involving electrical connections must be performed only by qualified personnel.

  • Page 34: Installing The Second Power Supply Module (Ac Or Dc)

    LED on the front of the server turns red. The diagram below shows the location of the power supply modules in a server that has two power supply modules installed: Copyright © 2007, Nortel Networks Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard...
  • Page 35 Slide the power supply module into the bay until the module is secured by its connector. Use some force, if necessary. Copyright © 2007, Nortel Networks Installing the second power supply module (AC or DC) 35 DANGER High current inside the chassis can cause severe injury.

  • Page 36: Dc Wire Gauge Tables

    The cabinet and module ground wire specification is #10 AWG insulated green safety ground wire. The cabinet conduit can be 19.1 mm (0.75-in.) or 31.8 mm (1.25-in.), and must be insulated from the cabinet ground. Copyright © 2007, Nortel Networks —End— THEN...

  • Page 37: Dc Rack Cabling

    Metric wire conversion Industry standard AWG No. nominal (sq mm) 0.75 DC rack cabling The following photograph shows typical rack power cabling: Copyright © 2007, Nortel Networks #8 AWG #6 AWG Resistance at 20 C (Ohm/100 m) 0.05 0.08 0.13 0.20...
  • Page 38 (+) Green side (on the right in the photograph). The sides are identified on the power connections. The ground wire enters at the lower right and attaches to the ground lug. Main panel wiring diagram with product number. Copyright © 2007, Nortel Networks Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007...
  • Page 39 In rackmount server installations where other equipment is also installed in the same 19" rack, ensure that all equipment derives ground from 1002rp Server Hardware Installation Copyright © 2007, Nortel Networks Nortel CallPilot NN44200-300 01.01 Standard 5.0 23 February 2007 DC rack cabling 39 Nortel Networks Confidential...

  • Page 40: About The Power Distribution Unit

    A server operates on a single power supply module. Its total capacity is two installed power supply modules. The second power supply module is the redundant power supply module. Copyright © 2007, Nortel Networks Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard...
  • Page 41 DC power input into the distribution unit connects BAT-1 to BAT-4 and BR-1 to BR-4. Refer to the preceding diagrams for the location of these terminals. Connect the input wires before installing the PDU on the rack. Copyright © 2007, Nortel Networks About the power distribution unit 41 Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard...

  • Page 42: Bringing Power And Ground Into The Pdu

    BATRTN terminal block connector and the other end to the GND terminal block connector. Ensure the measurement is between 0-0.5 ohms. Copyright © 2007, Nortel Networks 40). Note: To preserve ground integrity, the conduit must be insulated.

  • Page 43: Chapter 5 Installing The Server And Connecting The Peripheral Devices

    Place the 1002rp server in its chosen location. If you are installing the server in a rack cabinet, follow the instructions that are provided with the slide rails. Connect peripheral devices as described in the remainder of this chapter. Copyright © 2007, Nortel Networks Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard...

  • Page 44: Preparing The Modem

    The following diagram shows the key components of the external modem, including the location and required settings of the DIP switches: Copyright © 2007, Nortel Networks WARNING Do not connect the server to the power yet. Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard...
  • Page 45 Change to column of the following table: Note: ON is down. OFF is up. Default Change switch setting Copyright © 2007, Nortel Networks Function Data Terminal Ready (DTR) override • OFF: Normal DTR operations. (The computer must provide a DTR signal for the modem to accept commands.

  • Page 46: What Is Next

    46 Chapter 5 Installing the server and connecting the peripheral devices Default Change switch setting What is next? Continue with Copyright © 2007, Nortel Networks Function Command mode local echo suppression • OFF: Displays keyboard commands. • ON: Suppresses echo.

  • Page 47: Connecting Peripherals To The Server

    To connect the mouse, keyboard, and monitor to the server Step Action Place the monitor, keyboard, and mouse in the same location as the server. Copyright © 2007, Nortel Networks Connecting peripherals to the server 47 Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007...
  • Page 48 CallPilot server and its peripherals. Before the CallPilot server installation, a qualified electrician must implement the single-point ground reference requirement between Copyright © 2007, Nortel Networks "Rear panel connectors" (page Note: Ensure that the power source is consistent with the SBC for all ancillary equipment.

  • Page 49: Connecting The Server To The Elan Subnet

    Step Action See the diagram on page locate the ELAN Ethernet connector. Copyright © 2007, Nortel Networks Connecting the server to the ELAN subnet 49 Note: Ensure that the power source is consistent with the SBC for all ancillary equipment.
  • Page 50 Nortel server subnet Copyright © 2007, Nortel Networks Note: The ELAN hub or switch is optional if you use a cross-over network cable to make a direct point-to-point connection from the server to the switch. However, if you choose to establish a direct point-to-point ELAN connection, no other device can connect to the ELAN.

  • Page 51: Connecting The Server To The Nortel Server Subnet (Optional)

    Connect an RJ-45 network cable from the CLAN hub or switch to the CLAN connector. What is next? Continue with Copyright © 2007, Nortel Networks Connecting the server to the Nortel server subnet (optional) 51 ATTENTION "Rear panel connectors" (page 47)

  • Page 52: Installing The Nortel Software Feature Dongle

    For installation, you require a Phillips No. 1 screwdriver. To install the software feature dongle Step Action Ensure that there is no cable connected to the parallel port. Copyright © 2007, Nortel Networks Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007...

  • Page 53: Connecting The Server To Power

    Before you connect the server to the power source, review the following diagram to ensure that all peripheral hardware devices are in place. Copyright © 2007, Nortel Networks Note: The parallel port is also known as the printer port or LPT1.
  • Page 54 To connect the 1002rp AC server to power Step Action Plug the server AC power cord into the server rear panel. Copyright © 2007, Nortel Networks WARNING The power outlets used by the CallPilot server and its peripheral devices must be connected to the same single-point ground reference as the one used by the switch with MGate cards (NTRB18CA) connected to the CallPilot server.
  • Page 55 The following photograph shows the keyed plug of the DC power cable. This plug connects to the PDU: Turn on the PDU. Copyright © 2007, Nortel Networks —End— DANGER • Only qualified personnel can alter electrical connections.
  • Page 56 Ensure that the operating system logon window appears on the monitor. Copyright © 2007, Nortel Networks —End— Note: The system may perform multiple reboots. This is normal. Note: If the logon window does not appear, refer to the 1002rp Server Maintenance and Diagnostics (NN44200-701) guide for troubleshooting instructions.

  • Page 57: Appendix A Emc Emission Level Protection For The 1002Rp Server

    • Ferrite Core (part number WE 742 7111) — for Ethernet port cat5 UTP cable, at the server end of the cable Copyright © 2007, Nortel Networks CAUTION The ferrite cores are preinstalled on these customer provided cables. It is not the customer’s responsibility to attach these ferrite cores to these cables.
  • Page 58 Ferrites secured to an external cable The ferrites are secured to the appropriate cable with plastic enclosure clips. Ty wraps are added to the cable loop. Copyright © 2007, Nortel Networks Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007...

  • Page 59: Index

    DC power and ground 42 DC power input 41 DC wire gauge tables 36 devices, peripheral Ethernet hub 22 keyboard 22 modem 21 Copyright © 2007, Nortel Networks monitor 22 mouse 22 diagram connection network, Communication Server 1000 and CallPilot server 19...
  • Page 60 22 mouse connecting to the server 47 description 22 network protocols, supported 20 network interface cards 20 Copyright © 2007, Nortel Networks part number Ethernet hub 22 keyboard 22 modem 21 monitor 22 mouse 22 PCI and ISA connectors...
  • Page 61 12 power connection 53 serial number 52 setting modem DIP switches 45 slot assignments 15 Copyright © 2007, Nortel Networks slot definition 17 slot numbering 17 software feature key 52 specifications, environmental 12 switches, setting DIP modem 45...
  • Page 62 62 Index Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks Nortel Networks Confidential...

  • Page 64: Nortel Callpilot

    Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. *Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. *Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

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