Avaya SAB User Manual page 66

7. Double click on the rule icon ("less than or equals to" in the Figure above). SAB displays the Edit
Rule dialog box.
8. The data you will need to enter is rule-specific. As you build a dialog flow, SAB automatically
makes available to the current component all the variables defined in all the previous components
in the path. These are selected from drop-down lists.
9. Click OK.
Adding an Interrupt Step
An Interrupt Step step handles inputs from the caller (such as "Help" or "Cancel") that may happen at
any point in the dialog.
An Interrupt Step can be added at any point in the dialog flow. It must have no entrance point, but
should lead to a (typically short) dialog flow designed to handle the caller's command.
Once an interrupt step has been added to a flow, the specified phrase will interrupt any step in the
same flow that performs a recognition (that can detect what the caller has said).
If required, when the alternate flow has completed, you can route the caller back to the step that was
interrupted, using a ReturnFromInterrupt process step.
To add an Interrupt step:
Click on the Interrupt Step icon on the vertical toolbar, then drop the component in the Dialog
•
Modeler window, as normal.
To configure an Interrupt step:
1. Double click on the component. SAB displays the Edit Step dialog box.
2. Click Add Value. SAB displays the Add Value dialog box.
3. Enter the Interrupt trigger (such as help or cancel).
Figure 61. The Edit Rule dialog box
Figure 62. The Add Value dialog box
Speech Applications Builder Configurator User Guide • May 15, 2004 • page 66 of 116