The Structure Of A Dialog Flow - Avaya SAB User Manual

The structure of a dialog flow

A dialog flow is built by selecting and configuring pre-defined components and connecting them
together in a call flow. There are three main types of component: dialogs, processes and rules. An
instance of a component is called a step.
Figure 1. The different step icons (left to right): dialog, process, rule and Begin Dialog step
When you create a new dialog flow (see page 34), SAB automatically creates a Begin Dialog step
and an End Dialog step.
Figure 2. The Dialog Modeler window showing the Begin Dialog step (orange) and the three
types of component: dialogs (blue), processes (yellow), and rules (black diamonds)
Speech Applications Builder Configurator User Guide • May 15, 2004 • page 10 of 116