Glossary - Avaya SAB User Manual

Glossary

Barge-in Barge-in allows the caller to interrupt (talk over) a prompt. The system starts
listening when the prompt starts playing. When it detects incoming sound it stops
the prompt and processes the speech. Barge-in provides a natural-feeling dialog
with built-in "short-cuts" for experienced users—callers familiar with the service
can interrupt; less experienced users can listen to the entire prompt.
Check in/ SAB is a multi-user development environment. To prevent more than one
check out developer simultaneously editing a dialog flow, SAB automatically opens it in a
read-only version. The developer cannot edit the dialog flow until he or she checks
it out. Whilst a dialog flow is checked out, no other developer can edit it (though he
or she may open another read only version). The dialog flow should be checked in
when the developer has finished editing.
Classification The Classification feature is used to build the file directory structure by grouping
and nesting dialog flows. For example, the name Banking.DirectDebit.MainFlow
specifies a dialog flow MainFlow, located in the DirectDebit folder, which is located
in the Banking folder.
Component A pre-defined segment of a voice-driven application.
A dialog flow is built by selecting and configuring pre-defined components and
connecting them together in a call flow. There are three main types of component:
dialogs, processes and rules. An instance of a component is called a step.
Confidence A value that indicates how certain the recognizer is that the result is correct. The
Score confidence value can be used by the application to decide whether to proceed
without asking for confirmation of the data, whether to ask for confirmation of the
data, or whether to ask the caller to repeat the data.
Confirmation A short dialog flow that repeats a recognition result back to the caller and asking
him or her to confirm that it is correct.
Configurator The SAB Graphical User Interface (GUI).
Decision point An undefined rule.
Decommission The environment (state) in which a dialog flow can no longer be executed.
However, the decommissioned version can be copied (with an incremented
version number), back into the tool environment and edited, and then re-deployed.
Dialog Interactions between the caller and the application are called dialogs. The software
that performs a dialog is called a dialog flow (or a dialog model).
A dialog component typically handles interactions with the caller and may include
speech recognition.
Speech Applications Builder Configurator User Guide • May 15, 2004 • page 114 of 116