Related Manuals for Avaya PARTNER ACS R7.0
Summary of Contents for Avaya PARTNER ACS R7.0
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Page 1: Getting Started
® PARTNER ACS R7.0 PC Administration Getting Started 518-456-166 Issue 5 July 2004... -
Page 3: Issue
– an Avaya Inc. system administrator, your telecommunications peers, and your managers. Avaya Inc. does not warrant that this product or any of its networked equip- ment is either immune from or will prevent either unauthorized or malicious intrusions. - Page 4 Lucent Technologies Inc. or Lucent should be interpreted as reference to Avaya Inc. The exception is cross references to books published prior to May 1, 2001, which may retain their original Lucent titles. Avaya Inc., formed as a result of Lucent’s...
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Page 5: Table Of Contents
Contents 1 Getting Acquainted Welcome ..........7 What is PARTNER ACS PC Administration? . - Page 6 Table of Contents Getting Started 5 Working with Translations Overview ..........39 Retrieving the System Translation .
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Page 7: Getting Acquainted
Getting Acquainted Welcome ® This guide is your key to PARTNER ACS R7.0 PC Administration. Use this guide to learn: • How to install the software • How to connect to a PARTNER system • The basics of the administration process •... -
Page 8: What Is Partner Acs Pc Administration
1 Getting Acquainted Getting Started What is PARTNER ACS PC Administration? PARTNER ACS PC Administration gives you the ability to manage a PARTNER ACS R7, R6, R5, R4, or R3 system from your PC. Among the many features it contains are ones that let you: •... - Page 9 Getting Started 1 Getting Acquainted • PARTNER PC Administration only works with PARTNER ACS Release 3.0 and later. • If you have a version of PARTNER ACS Remote (PC) Administration on your PC, you must uninstall it before installing this software. •...
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Page 10: New Features In This Release
1 Getting Acquainted Getting Started New Features in this Release In addition to supporting all system programming and remote administration features already available in PARTNER ACS R6.0 PC Administration, PARTNER ACS R7.0 PC Administration supports the following features and capabilities: •... -
Page 11: Where To Get More Information
PARTNER ACS documentation. For additional technical support, you can contact your local Authorized Dealer or you can call Avaya Technical Support at 1 800 628-2888. In the continental U.S., Avaya provides a toll-free customer hotline 24 hours a day. Consultation charges may apply. - Page 12 1 Getting Acquainted Getting Started Where to Get More Information...
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Page 13: Installing The Software
Installing the Software Overview This chapter explains how to install PARTNER ACS R7.0 PC Administration. Requirements Before you install PARTNER ACS R7.0 PC Administration, make sure your PC and PARTNER system meet the requirements. PC Requirements PARTNER ACS R7.0 PC Administration requires and IBM-compatible PC that has: •... -
Page 14: Partner Acs Requirements
2 Installing the Software Getting Started • a Windows-compatible VGA monitor supporting at least 16 colors and 800 x 600 pixel screen resolution • a Windows-compatible pointing device (for example, a mouse) • an internal or external V.34 BIS modem (14.4 Kbps or faster) PARTNER ACS Requirements PARTNER ACS R7.0 PC Administration requires a PARTNER system that meets the following minimum requirements:... -
Page 15: Installing The Software
Getting Started 2 Installing the Software Installing the Software The PARTNER ACS R7.0 PC Administration software includes an installation program that copies the application onto your PC’s hard drive. You can obtain the PARTNER ACS R7.0 PC Administration software from your PARTNER ACS dealer. -
Page 16: Solving Installation Errors
2 Installing the Software Getting Started Solving Installation Errors If you receive an error message during the installation process, check whether: • A version of PARTNER ACS Remote (PC) Administration software is still installed on your PC. If it is, you must uninstall this program: 1 Select Programs from the Start menu. -
Page 17: Overview Of System Administration
Overview of System Administration Overview This chapter explains the basic procedures for administering a PARTNER system via PARTNER ACS R7.0 PC Administration. Refer to the online help for more detailed information. Basic PC Administration Tasks Managing your PARTNER system using PARTNER ACS R7.0 PC Administration involves the following tasks: •... - Page 18 3 Overview of System Administration Getting Started The information you retrieve from the PARTNER system is called the system translation. It contains the specific line, extension, button, and other custom settings for the system. Using PARTNER ACS R7.0 PC Administration, you can make changes to the translation and then send the modified translation file back to the PARTNER system.
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Page 19: Starting Partner Acs R7.0 Pc Administration
Getting Started 3 Overview of System Administration Starting PARTNER ACS R7.0 PC Administration When you first start PARTNER ACS R7.0 PC Administration, you will be prompted to specify whether you want to create a file for a PARTNER ACS R7 system, a PARTNER ACS R6 system, a PARTNER ACS R5 system, a PARTNER ACS R4 system, or a PARTNER ACS R3 system. - Page 20 3 Overview of System Administration Getting Started New Translation Creation Dialog Box 2 Choose the PARTNER system version for which you want to create a translation file. 3 Click the OK button. The New Translation Creation Confirmation dialog box appears. 4 Click the OK button.
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Page 21: Exploring The Workspace
Getting Started 3 Overview of System Administration Exploring the Workspace The workspace contains six major windows. Within each window are additional subsections where you make changes to specific functions. PARTNER ACS R7.0 Workspace You do not need to be connected to the PARTNER system to change the system translations. - Page 22 3 Overview of System Administration Getting Started Workspace Components Windows Function Sections/Features System Global settings • General Parameters Parameters • Central Office Parameters Window • Adjuncts (accessories you may use with the system) • Automatic System Answer (ASA) • Direct Extension Dial (DXD) •...
- Page 23 Getting Started 3 Overview of System Administration Workspace Components—Continued Windows Function Sections/Features Pools Assign lines to or NOTE: Window remove lines from The Pools window is available only pools when the system is configured for Hybrid mode. Extensions Settings for specific •...
- Page 24 3 Overview of System Administration Getting Started Exploring the Workspace...
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Page 25: Connecting To The Partner System
Connecting to the PARTNER System Overview There are four methods of connecting to a PARTNER system: • Operator Assisted Use this method when you are connecting to the PARTNER system via a modem, and the PARTNER system does not have an active Automated Attendant system or a dedicated line for the external modem or Remote Access card. -
Page 26: Operator Assisted Connection
4 Connecting to the PARTNER System Getting Started • COM Port Use this method when you are at the same location as the PARTNER R7.0 system and you want to connect the PC running the PARTNER ACS R7.0 PC Administration software directly to the Admin port on the PARTNER R7.0 processor module. - Page 27 Getting Started 4 Connecting to the PARTNER System 5 Ask to be transferred to one of the following extensions: — If the PARTNER system has a Remote Access card, extension 76. — If the PARTNER system has an external modem (PARTNER R7.0 only), the extension to which the external modem is connected.
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Page 28: Automated Attendant Connection
4 Connecting to the PARTNER System Getting Started Automated Attendant Connection With the Automated Attendant method, you connect to the external modem (PARTNER R7.0 only) or Remote Access card by going through an active Automated Attendant (such as a voice mail system that automatically answers and routes the call). -
Page 29: Creating A Hunt Group
Getting Started 4 Connecting to the PARTNER System Creating a Hunt Group To create a Hunt Group while at a PARTNER phone: 1 From extension 10 or 11, press f00. 2 Press the left i twice. 3 Enter #505. 4 At the GROUP: prompt, enter a group number (1-6). We recommend the number 6. -
Page 30: Direct Dial Connection
4 Connecting to the PARTNER System Getting Started Direct Dial Connection You can connect directly to the PARTNER system via modem in one of the following ways: • An intercom extension (Local Direct Dial) • A dedicated outside line (Remote Direct Dial) Direct Dial (Local) Connection With the Direct Dial (Local) method, you dial an intercom extension via a modem. -
Page 31: Making Intercom Calls From Your Pc
Getting Started 4 Connecting to the PARTNER System Making Intercom Calls from Your PC Before you can connect to your PARTNER system via an intercom extension, you must perform the following steps: 1 Plug the line from your PC modem into an available extension port on your PARTNER ACS system. -
Page 32: Direct Dial (Remote) Connection
4 Connecting to the PARTNER System Getting Started Direct Dial (Remote) Connection With the Direct Dial (Remote) method, you dial an outside line that is assigned to the external modem (PARTNER R7.0) or Remote Access card. Use this method only if the system does not have an active voice messaging system. If the system does have a voice messaging system activated, use the Automated Attendant method. -
Page 33: Configuring The Partner System For Remote Direct Dial
Getting Started 4 Connecting to the PARTNER System Configuring the PARTNER System for Remote Direct Dial Before you can connect to the PARTNER system via an outside phone number, you must perform the following steps: 1 Assign the outside line to a Hunt Group. 2 Program the Hunt Group to ring at the modem. -
Page 34: Com Port Connection
4 Connecting to the PARTNER System Getting Started 12 At the Extension: prompt, enter an extension number. The green lights next to the line buttons show the current Line Ringing settings: — Immediate Ring: steady light — Delayed Ring: slow flash —... - Page 35 Getting Started 4 Connecting to the PARTNER System To connect to the PARTNER system via the COM Port option: 1 Perform one of the following steps: — If your PC has a 9-pin serial port available, connect the DB-9 to DB-25 cable (AT modem cable) to the 9-pin serial port on the PC that is running the PARTNER ACS R7.0 Administration software.
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Page 36: Solving Connection Problems
4 Connecting to the PARTNER System Getting Started Solving Connection Problems PARTNER ACS R7.0 PC Administration automatically recognizes the modem connected to your PC, identifying its configuration as well as the port to which it is connected. If you encounter problems using your modem or have trouble connecting: 1 Check that the modem on your PC is working properly by dialing into another system (such as an online service) that you know you can connect... - Page 37 Getting Started 4 Connecting to the PARTNER System If the modem information is incorrect, you will need to reinstall your modem. Remove the modem with the incorrect information. In the Control Panel window, double-click on Add New Hardware and follow the prompts. You should also refer to the installation instructions that accompanied your modem.
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Page 38: Creating A Remote Administration Password
4 Connecting to the PARTNER System Getting Started Creating a Remote Administration Password For security purposes, the Remote Administration Password is different from the System Password. The Remote Administration Password can only be created on the PARTNER system and must exist before you can connect to the PARTNER system. -
Page 39: Working With Translations
Working with Translations Overview This chapter describes how to: • Back up the translation from the PARTNER system to either the internal memory of the PARTNER R7.0 processor module or removable media (such as a Backup/Restore card or the Remote Access card) on the PARTNER system and retrieve that translation to your PC •... -
Page 40: Retrieving The System Translation
5 Working with Translations Getting Started Retrieving the System Translation Before you can modify your system translation, you must retrieve the current system translation from your PARTNER system. This involves the following steps: • Connecting to the PARTNER system • Backing up (that is, copying) the system translation from the PARTNER system to either the PARTNER R7.0 processor module or to removable media (such as a Backup/Restore card or the Remote Access card) on the PARTNER system... -
Page 41: Disconnecting From The Partner System
Getting Started 5 Working with Translations 7 Select the file or enter a new name for the translation you are retrieving, and then click the Save button. If the Retrieve Maintenance Data check box was selected, the Save As dialog box appears. Repeat Step 7 to save the maintenance information from PARTNER system to a file. -
Page 42: Working With Translations
5 Working with Translations Getting Started Working with Translations Within the workspace environment, you can: • Edit a translation you have just retrieved • Edit a translation stored on your PC • Create a new or custom translation The changes you make to a file do not take effect on your PARTNER system until you send the information to the PARTNER system and restore the translation. -
Page 43: Editing A Translation You Already Saved
Getting Started 5 Working with Translations Editing a Translation You Already Saved To edit a translation that you have already saved: 1 From the File menu, select Open. The Open dialog box appears. 2 Select the translation you want to open, and then click the Open button. The selected file appears. -
Page 44: Printing A Translation To A Text File
5 Working with Translations Getting Started 5 From the File menu, select Save As. The Save As dialog box appears. 6 Enter the file name, and click the Save button. The file name you entered appears in the title bar of the window. At this point, you can send and restore the new translation to the PARTNER system to activate the changes. -
Page 45: Sending Your Changes To The System
Getting Started 5 Working with Translations Sending Your Changes to the System After you have made changes to a translation and saved the file, you can send the changes to the PARTNER system and activate them. PARTNER ACS R7.0 PC Administration refers to the activation process as a “restore.” Activating your changes on the PARTNER system is a two step process: 1 Sending the modified system translation file from your PC to either the internal memory of the PARTNER R7.0 processor module or a PC card... -
Page 46: Restoring Your Changes To The System
5 Working with Translations Getting Started Restoring Your Changes to the System After you send the translation file to the internal memory of the PARTNER R7.0 processor module or a PC card, that file resides on either the internal memory of the PARTNER R7.0 processor module or the PC card. -
Page 47: Administering The System Date And Time
Administering the System Date and Time Overview With PARTNER ACS R7.0 PC Administration, you can change the date and time setting on your PARTNER system. You can only change the date and time setting while you are connected to the PARTNER system. The new date and time will be activated immediately. -
Page 48: Changing The Date And Time
6 Administering the System Date and Time Getting Started Changing the Date and Time To change the date and time: 1 Connect to the PARTNER system. (See “Connecting to the PARTNER System” on page 25.) 2 From the Administration menu, select Date and Time. The PARTNER System Date and Time dialog box appears, showing the date and time settings for your PC. -
Page 49: Pc Diagnostics
PC Diagnostics Overview Using PARTNER ACS R7.0 PC Administration, you can retrieve the following important information about the PARTNER system: • an inventory of the system components (including installed PCMCIA cards) • a record of system events • a record of system errors •... - Page 50 7 PC Diagnostics Getting Started 5 Click the Next button. The Save As dialog box appears. 6 Select the file or enter a new name for the maintenance information you are retrieving, and then click the Save button. The PARTNER System Information Retrieval status box appears, showing the status of the retrieval.
- Page 51 Getting Started 7 PC Diagnostics Sample PC Diagnostics File 7 Disconnect from the PARTNER system (optional). Retrieving PARTNER Diagnostics...
- Page 52 7 PC Diagnostics Getting Started Retrieving PARTNER Diagnostics...
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Page 53: T1 Module Administration
T1 Module Administration Overview If the PARTNER ACS Release 6.0 or later system has a T1 module, you must use PARTNER ACS R7.0 PC Administration to: • administer the T1 module parameters • administer the T1 lines • assign the Direct Inward Dialing (DID) service to T1 lines (if you purchased the DID service from your T1 service provider) •... -
Page 54: Accessing The Partner T1 Module Maintenance Window
8 T1 Module Administration Getting Started Accessing the PARTNER T1 Module Maintenance Window From the PARTNER T1 Module Maintenance window, you can: • perform framer loopback tests • perform line loopback tests • perform bit error rate tests (BERT) on a specific T1 channel or all channels •... -
Page 55: Dsl Module Administration
DSL Module Administration Overview With PARTNER ACS R7.0 PC Administration, you can administer the DSL features of the 1600 DSL module. Administering the DSL Module To administer the DSL module: 1 Make sure you are connected to the PARTNER system. (See “Connecting to the PARTNER System”... - Page 56 9 DSL Module Administration Getting Started Administering the DSL Module...