Appendix D: Intel Server Issue Report Form - Intel R1000EP Series Service Manual

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Appendix D: Intel Server Issue Report Form
Appendix D: Intel
Note: Filling out this form completely is required for any escalation.
Customer Contact Information:
Customer Support Case# :
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Intel Server Board or System:
(Example: S2400EP, R1000EP)
Server Chassis:
(Example P4000M. If third-party chassis used, indicate make and model.)
Base Board Information: (some information may be found by accessing BIOS and going through
the Server Management menu -> System Information)
Baseboard PBA/TA/AA # (Example: 123456-789):
- can be found on the white sticker label on the baseboard.
System BIOS Version:
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Intel Remote Management Module Firmware Version (if applicable):
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Intel Management Module BMC Revision (if applicable):
BMC/mBMC Version:
FRU/SDR Version:
HSC Version:
Has the latest BIOS been tried? (Yes/No):
Has the latest BMC/mBMC been tried? (Yes/No):
Has the latest IMM BMC been tried? (Yes/No):
Has the latest RMM Firmware been tried? (Yes/No):
Has the latest FRU/SDR been tried? (Yes/No):
Has the latest HSC been tried? (Yes/No):
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Server Issue Report Form
Issue Report Form (Rev 3.6)
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Intel Server System R1000EP Service Guide