Troubleshooting Guide - Razor E300 HD Owner's Manual

TROUBLESHOOTING GUIDE

HEADLINE
Problem
Does not work out of the box
No longer works
Short run time/runs slow
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our website at www.razor.com or call toll free +1 866-467-2967 to speak to a live Customer Service Representative.
*Product(s) should be turned OFF and fully charged prior to doing any Troubleshooting.
NOTE: All troubleshooting steps should be performed by an adult only.
Possible Cause
Unit must be traveling at least 3 mph
(5 km/h) before motor will engage
Undercharged battery
No lights on charger
Undercharged battery
Battery will not hold a charge
Rider's weight
Riding conditions
Battery not fully charged
Old/damaged battery
Solution
Kick to start to at least 3 mph (5 km/h) while engaging the
throttle to engage motor.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete)
No lights/Blinking lights - Replace Charger
Check power to wall outlet and/or try a different outlet.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete)
No lights/Blinking lights - Replace Charger
Charge product - refer to page 5 for charging information.
Replace battery.
Do not exceed 220 lb (100 kg) maximum weight limit.
Use only on flat, dry surfaces. Avoid inclines and areas with
heavy debris.
Charge product - refer to page 5 for charging information.
Replace battery.
Charge battery at least once a month when not in use.
11