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TROUBLESHOOTING GUIDE
Problem
Does not work out of the box
No longer works
Short run time/runs slow
*Product(s) should be turned OFF and fully charged prior to doing any Troubleshooting.
NOTE: All troubleshooting steps should be performed by an adult only.
Possible Cause
If using the factory set (default) kick-to-
start option, the unit must be traveling
at least 3 mph (5 km/h) before motor
will engage
Undercharged battery
No lights on charger
Undercharged battery
Battery will not hold a charge
Rider's weight
Riding conditions
Battery not fully charged
Old/damaged battery
Solution
Kick to start to at least 3 mph (5 km/h) while engaging throttle to
engage motor.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete)
No lights/Blinking lights - Replace charger
Check power to wall outlet and/or try a different outlet.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete)
No lights/Blinking lights - Replace charger
Replace battery.
Do not exceed 220 lb (100 kg) maximum weight limit.
Use only on flat, dry surfaces. Avoid inclines and areas with
heavy debris.
Charge product - refer to page 5 for charging information.
Replace battery.
Charge battery at least once a month when not in use.
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