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TROUBLESHOOTING
Site Wiring Fault (120V Models Only)
The Site Wiring Fault indicator on the UPS rear panel illuminates if the
ground wire connection does not exist or the line and neutral wires are
reversed in the line receptacle. This indicator stays on until the condition
is resolved. Have a qualified electrician correct the wiring fault. The UPS
operates when the indicator is illuminated, but does not provide rated
noise and surge suppression.
Table 9. Troubleshooting
Alarm or Condition
μ
The
indicator is not on; the
UPS does not start.
The UPS operates in Battery
mode only, even though normal
utility power is present.
The UPS does not provide the
expected backup time.
LOAD 2 LOAD 1
1 beep every 4 seconds.
56
t
Avaya
Line Interactive RM UPS Site Preparation, Installation and Operator's Manual
Possible Cause
Action
The UPS internal battery is
See "Connecting the UPS Internal Battery" on
not connected.
page 23.
The power cord is not
Check the power cord connections.
connected correctly.
The UPS is in Standby
Press and hold the
mode.
beep (approximately two seconds) to supply power
to the connected equipment.
The wall outlet is faulty.
Have a qualified electrician test and repair the
outlet.
The input circuit protector
Save your work and turn off your equipment. Turn off
is open (230V models only).
the UPS. Reduce the load, then press the input
circuit protector on the UPS rear panel.
The batteries need
Plug the UPS into a power outlet for 24 hours to
charging or service.
charge the battery. Press the
beeps, see "Replacing Batteries" on page 48 to
replace the battery
replace the battery.
During extended power outages, turn off the UPS
after saving your work and shutting down your
equipment to conserve battery power.
Normal operation.
None. The UPS is operating in Normal mode and
automatically provides consistent voltage with the
Buck and Boost feature. Power is available to the
load segments as indicated by Load 1 (yellow) and
Load 2 (green).
The UPS is on battery due
The UPS is powering your equipment with battery
to a utility failure.
power. Prepare your equipment for shutdown. If this
is an extended power outage, save your work and
turn off your equipment to conserve battery power.
button until you hear the UPS
button; if the alarm
S
164201663 Rev 1
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