3Com 3102 User Manual page 129

Table 12 Possible Problems (continued)
Possible Problem
My telephone has "locked
up."
Callers cannot leave
messages on my voice mail.
When I park a call, the
display panel shows "Park
xtn in use," and the call
returns to my telephone.
When I dial 9 or 8 to access
an outside line, the display
panel shows "All Ports
Busy."
After I call another user in
my organization, I hear a
tone but no ringing.
On my 3Com Business
Telephone or 3Com
Manager's Telephone, all
incoming internal calls
come over my speaker
phone.
When I try to access the
NBX NetSet utility, I do not
get a response after I type
the NBX system's IP address
and press Enter.
I am unable to log in to the
NBX NetSet utility.
Troubleshooting Problems
Suggested Solutions
Your telephone has lost the connection to the
system. Remove the Ethernet cord from the jack,
and then re-insert it into the jack.
Wait a few seconds. If the telephone still appears to
be locked, disconnect the electrical power for your
telephone, and then plug it back in.
Your mailbox may be full. Log in to your voice
mailbox and delete some messages.
Your telephone may be set up for Greeting Only
Mailbox. Log in to NBX NetSet > NBX
Messaging and clear the Greeting Only Mailbox
checkbox.
You have selected a Call Park extension that is already
in use. Try another Call Park extension. Your
administrator can add additional Call Park Extensions.
For details, see "Call Park"
No outside lines are available. Try again in a few
minutes.
The other user may have the Hands Free Active on
Intercom feature enabled. Begin speaking after you
hear the tone. For details, see
Controls" in Chapter 2
You have the Hands Free Active on Intercom feature
enabled. For details, see
Controls" in Chapter 2
Ask your administrator to verify the IP address that you
typed into your web browser.
You must set up your voice mail before you can use the
NBX NetSet utility. Press the Message button. The
prompts guide you through the setup. Then use your
voice mail password to access the NBX NetSet utility. If
you are on an analog telephone, see
Password and Voice Mail for the First Time"
Chapter 1.
in Chapter 7.
"Telephone Buttons and
or Chapter 3.
"Telephone Buttons and
or Chapter 3.
"Setting Up Your
in
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