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3Com 3101 User Manual

Nbx basic telephone guide
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See also: Reference Manual , Manual
NBX
Basic Telephone Guide
®
NBX Networked Telephony Solutions
System Release 5.0
Part Number 900-0209-01
Published February 2005
http://www.3com.com/

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Summary of Contents for 3Com 3101

  • Page 1 Basic Telephone Guide ® NBX Networked Telephony Solutions System Release 5.0 Part Number 900-0209-01 Published February 2005 http://www.3com.com/...
  • Page 2 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

  • Page 3: Table Of Contents

    Setting Up Your Password and Voice Mail for the First Time NBX NetSet Utility Starting the NBX NetSet Utility Navigation and Shortcut Icons in the NBX NetSet Utility Quick Reference Guides 3101 3101SP B Telephone Buttons and Controls Programmable Access Buttons Status Lights for System Appearance Buttons...
  • Page 4 Marking a Message as Private or Urgent Other Ways to Manage Your Voice Mail Messages Other Kinds of Mailboxes Answering a Call Using the 3Com Telephone Display Panel Dialing a Call Forwarding Incoming Calls Message Indicators Listening from Your Computer...
  • Page 5 Putting a Call on Hold Dialing Another Call More Than One Call Transferring a Call Announced (Screened) Transfer Blind Transfer Direct Mail Transfer Establishing a Conference Call Disconnecting the Last Person That You Called More About Conference Calls Setting the Volume ERSONALIZING Guidelines About Features on NBX Telephones Ringer Tones...
  • Page 6 Call Pickup Automatic Call Distribution Groups, Hunt Groups, and Calling Groups Supervisory Monitoring Call Park Paging Configurable Operators Using Message Waiting Indicator to Telephone Dialing a Call to a Remote Office Bridged Extensions Delayed Ringing Using Pulse Dialing Additional Applications NBX Tones Calling Line Identity Restriction (CLIR) Directed Call Pickup on a Specific Telephone...
  • Page 7 Feature Codes with 3Com Telephones 3Com Basic Telephone Using Feature Codes 3105 1105 A 3Com Attendant Console Access Buttons Feature Buttons Attendant Console Labels Opening the 3105 Attendant Console Label Cover Complement Attendant Software Managing Calls ELEPHONE NSTALLATION AND Connecting the Telephone...

  • Page 9: About This Guide

    It includes information about using the NBX Voice Mail system and the ™ NBX NetSet administration utility for personal telephone settings. Devices documented in this guide include: Telephones 3Com 3101 Basic Telephone 3Com 3101SP Basic Telephone 3Com 2101 Basic Telephone Attendant Consoles 3Com 3105 Attendant Console 3Com 1105 Attendant Console NBX Complement Attendant Software If the information in the release notes (readme.pdf) on the NBX Resource...

  • Page 10: How To Use This Guide

    In some business environments, this person may be a switchboard operator. User A person who has a single 3Com Telephone or an analog telephone connected to the NBX system through an ATC card or the single-port ATA device.

  • Page 11: Documentation

    Table 3 Table 3 Icons Documentation The documentation set for 3Com NBX Networked Telephony Solutions is designed to help NBX telephone users, installers, and administrators maximize the full potential of the system. The NBX Resource Pack CD contains many guides to the NBX products and their related 3Com applications.

  • Page 12: Comments On The Documentation

    Documentation documentation more useful to you. Please send your e-mail comments about this guide or any of the 3Com NBX documentation and Help systems to: Voice_TechComm_Comments@3com.com Include the following information with your comments: As always, please address all questions regarding the NBX hardware and software to your 3Com NBX Voice-Authorized Partner.

  • Page 13: Getting Started

    As soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and personal greeting. This chapter covers these topics: For how to access NBX® features from an analog telephone, set your password as described next and then see the NBX Feature Codes Guide in the NBX NetSet™...
  • Page 14 If your system uses a voice messaging application other than NBX Messaging, use this code sequence to change your password for the NBX NetSet utility. 3Com recommends that you use the same password for the NBX NetSet utility and your voice messaging application.

  • Page 15: Nbx Netset Utility

    After you have set your initial NBX password, continue to follow the voice prompts to record your name announcement. Your name announcement tells callers that they have reached your voice mailbox. Then follow the voice prompts to record your personal greeting. Your personal greeting lets callers know important information about you, for instance, that you are on vacation, available at another number, or unavailable for a specified amount of time.

  • Page 16: Starting The Nbx Netset Utility

    NBX NetSet Table 5 Navigation Icons Utility Click the icons below the window to go directly to these features: One-Touch Speed Dials (not available on 3Com® 3100 Entry Telephone) Off-Site Notification Icon Action Where You Go...

  • Page 17: Quick Reference Guides

    Telephone Guides (including this guide) NBX Feature Codes Guide Quick Reference To open and print a copy of the Quick Reference Guides for the most Guides frequently used features on your telephone: 1 Log in to the NBX NetSet utility. See earlier in this chapter.
  • Page 18 1: G HAPTER ETTING TARTED...

  • Page 19: Om 3101 And 3101Sp Basic Telephones

    This chapter describes the buttons, controls, and features on the 3Com® 3101 and 3101SP Basic Telephones. The chapter covers these topics: For how these features work on an analog telephone that is connected to the NBX® system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet™...
  • Page 20 3101SP B ASIC ELEPHONES Basic Telephone “Using the 3Com Telephone Display Panel” Chapter 5. The buttons, from left to right, are: Slct (Select) Back (returns you to the next higher level in the menu) Exit (leaves the display panel menus) Logs of your recent missed, answered, and dialed calls A directory of people’s names in your organization...
  • Page 21 The 3Com 3101SP Basic Telephone includes a microphone and supports speaker phone operation. The 3Com 3101 Basic Telephone does not support speaker phone operation and it does not have a 11 Telephone key pad 12 Volume down —...

  • Page 22: Programmable Access Buttons

    Access button on your telephone. See Codes” them. 3101SP B ASIC ELEPHONES “Setting the Volume” displays the Access buttons on the 3Com 3101 and 3101SP Chapter 8 for a list of features and codes and how to use Chapter 5 3Com 3101SP (3C10401SPKRA) 3Com 3101 (3C10401A) “Using Feature...

  • Page 23: Status Lights For System Appearance Buttons

    4 Transfer button — Sends the currently active call to another telephone. The telephone LabelMaker, which is available through the NBX NetSet utility, enables you to define and print a new label for your Access buttons. Status Lights for An Access button that is set up for incoming and outgoing calls is called a System Appearance System Appearance button.
  • Page 24 2: 3C 3101 3101SP B HAPTER ASIC ELEPHONES...

  • Page 25: Om 2101 Basic Telephone

    This chapter describes the buttons, controls, and features that are specific to the 3Com® 2101 Basic Telephone. It covers these topics: For how these features work on an analog telephone that is connected to the NBX® system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet™...

  • Page 26: 3Com 2101 Basic Telephone

    2101 B HAPTER Figure 3 3Com 2101 Basic Telephone The 3Com 2101 Basic Telephone has these features: 1 Handset 2 Hook switch (under the handset) — Pressing and releasing the hook switch gives you a dial tone. This feature is used with Call Park. See Park”...

  • Page 27: Programmable Access Buttons

    Chapter 8 for a list of features and codes and how to use them. Call Toggle — Available only on the 3Com 2101 Basic Telephone. Use this button to manage two telephone calls at the same time. See “Answering a Call”...

  • Page 28: Status Icons

    NBX system features. Status Icons Your 3Com 2101 Basic Telephone allows you to use two telephone lines at the same time. On the display panel, the behavior of the telephone icon next to the number 1 (for Line 1) on the first row, or 2 (for Line 2) on the second row, indicates the status of the lines.

  • Page 29: Nbx Messaging

    NBX M This chapter describes the NBX messaging features. It covers these topics: NBX Messaging A key component of the NBX Networked Telephony Solutions is the Components NBX Messaging system, which includes voice mail, off-site notification, and several administrative features. Voice mail allows callers to leave voice messages in your voice mailbox when you are not able to answer your telephone.

  • Page 30: Important Considerations

    Use the feature code method described in and change the NBX NetSet utility password. 3Com recommends that you use the same password for your voice messaging system and for the NBX NetSet utility. “Setting Up Your Chapter 1 for details.

  • Page 31: Security Tips

    Security Tips Changing Your You set name announcement and personal greeting when you first set Name your voice mail. See Announcement and for the First Time” Personal Greetings ensure that callers hear up-to-date information. You can record up to five personal greetings and choose which to use from the telephone.

  • Page 32: Listening To Nbx Messages

    1; you can re-record it through the phone. Chapter On a 3Com 3101 or 3101SP Basic Telephone — The indicator bar above the display panel is lit, and the display panel shows the number of messages. Example: 3 Msgs 2 New.

  • Page 33: Listening From Your Computer

    2 At the prompt, dial your password and press #. 3 See Listening from Any To listen to your messages from any 3Com Telephone other than your Internal 3Com own within your NBX system: Telephone 1 Pick up the handset and press the Message button.

  • Page 34: Managing Your Messages

    4: NBX M HAPTER ESSAGING Managing Your Use these buttons to manage your messages: Messages Table 8 Managing Messages If you call the main telephone number of your organization and: The Automated Attendant answers — Press * * during your personal greeting.

  • Page 35: Information About Your Messages

    Information About To listen to date, time, and sender information about a message in your Your Messages mailbox, press 6 during or after the message, and then press one of these buttons: Replying to a You can send a reply to a voice mail message, provided that the NBX Message system has received the necessary caller ID information.

  • Page 36: Forwarding A Message

    4: NBX M HAPTER ESSAGING Forwarding a You can forward most messages, with or without comments. Message If you receive a message that is marked Private, you cannot forward it. To forward a message: 1 Log in to your voice mailbox at your telephone or remotely. 2 Listen to a message that you want to forward, and press 5.

  • Page 37: Creating And Sending A Message

    Creating and To create and send a message directly without actually making a call, Sending a Message follow these steps: 1 Log in to your mailbox at your telephone or remotely. 2 Dial 2 to select Create and Send a Message. 3 At the tone, record a message that is at least 2 seconds long, and press # to end the recording.

  • Page 38: Using Voice Mail Group Lists

    4: NBX M HAPTER ESSAGING Using Voice Mail A Voice Mail Group, also called a mail group or mail list, is a collection of Group Lists extensions with a special “group number.” Use it to send a message to everyone on the list at the same time. A Voice Mail Group is not the same as an ACD Group, Hunt Group, or Calling Group.

  • Page 39: Modifying Or Deleting Personal Groups

    7 Dial one of these destination numbers plus #: The internal extension or mailbox number of the recipient A speed dial number. See Another personal or system group list number A VPIM extension A site code plus extension (to send to a user on another NBX system in your organization).
  • Page 40 4: NBX M HAPTER ESSAGING 3 Dial 3 for Group Lists. 4 Press 1, 3, or 4: 5 To add members to a group or delete members from one, press 4. a To add one or more members to the group, dial one of these b To delete one or more members from the group, dial the destination 6 When you have added or deleted all of the destination numbers, press: OR hang up.

  • Page 41: Marking A Message As Private Or Urgent

    To review or modify a Personal Voice Mail Group from the NBX NetSet utility: 1 Log in Netset > NBX Messaging > Personal Group List. You see a list of your current personal voice mail groups. 2 Select the group to review or modify. 3 Click Modify.

  • Page 42: Other Ways To Manage Your Voice Mail Messages

    4: NBX M HAPTER ESSAGING 3 To mark the message Urgent, press 1. To mark the message Private, press 2. 4 To send the marked message, press 1, or listen to the prompts for other choices. Other Ways to You can listen to and, in some configurations, delete your voice messages Manage Your Voice from within an e-mail application or a messaging application using your Mail Messages...

  • Page 43: Phantom Mailbox

    In addition to preventing a caller from leaving a message, a greeting-only mailbox does not allow anyone to forward or create and send a message to it or reply to a message that was sent from its extension Avoid adding a greeting-only mailbox to a personal voice mail group list. Phantom Mailbox A phantom mailbox does not have an actual telephone associated with it.
  • Page 44 4: NBX M HAPTER ESSAGING...

  • Page 45: Standard Features

    Answering a Call To answer an incoming call, pick up the handset If you are using a 3Com® 3101SP Basic Telephone, you can press An unanswered call on any telephone on the NBX system is forwarded to the call coverage point that you specify in NBX NetSet > User Information >...

  • Page 46: Caller Id

    Caller ID information to be broadcast, the display panel shows the external caller’s name and telephone number. Answering a On 3Com 3101 and 3101SP Basic Telephones, when a new call arrives Second Call while you are on a call: 1 Press 2 Press the Access button for the line on which the new call is arriving.

  • Page 47: Using The 3Com Telephone Display Panel

    1 Pick up the handset. Press the up or down scroll key to the right of the display. On 3Com 3101 and 3101SP Basic Telephones, you can press a scroll key, select a number, and dial without picking up the handset. The 3101 Basic Telephone does not support speaker phone operation.

  • Page 48: Tips On Using The Lists

    5: S HAPTER TANDARD EATURES Tips on After you press the up or down scroll key (3102 Business Telephone scroll Using the Lists keys shown), if you do not select an item immediately, the display alternates between the list: and the menu choices: In the user directory, names appear in alphabetical order, by last name.

  • Page 49: An Internal Call

    If one of the Access buttons is configured to access an external line directly, you can press that button. 2 Dial the number. Or use the display panel on a 3Com Telephone to scroll to a missed, answered, or dialed number, or a personal or system-wide speed dial number.

  • Page 50: Call Coverage Points

    5: S HAPTER TANDARD EATURES administrator sets up for the group. See Groups, Hunt Groups, and Calling Groups” When you specify call forwarding, you specify the call coverage point and the condition under which to forward calls. Call Coverage Points Your call coverage points are the destinations you forward your calls to when you do not answer.
  • Page 51 Call Forward All directly from the display panel. Forward to Mail From the telephone, you can set your 3Com Telephone so that all incoming calls go directly to your default call coverage point, usually your voice mailbox. You can change the destination to the Auto Attendant or receptionist or a different telephone number.
  • Page 52 5: S HAPTER TANDARD EATURES Call Forward No Answer To set Call Forward No Answer: 1 Pick up the handset, and press Feature + 466. 2 Dial the number that you want to forward calls to and press #. If the display shows the destination number you want, just press # to accept it.

  • Page 53: Setting Call Forward From The Netset Utility

    To cancel Call Forward All from the display panel: 1 Scroll to CFWD ALL on the display panel. 2 Press the Set soft button to select CFWD ALL. 3 Press the Set soft button again to select Cancel CFWD ALL. Setting Call Forward From the NetSet utility, you can set default call forwarding or choose to from the NetSet...
  • Page 54 5: S HAPTER TANDARD EATURES 4 Click Apply, and then click OK. Override To set the call forward override: 1 Log in to NBX NetSet > User Information > Call Forward Override. 2 Select your call forward conditions: If you check the box, calls that are unanswered at the number you forward them to are passed on to your choice of: User Voicemail —...

  • Page 55: Call Forward Precedence

    Putting a Call You can put a call on hold for any reason. on Hold On 3Com 3101 and 3101SP Basic Telephones: 1 Press the 2 To return to the call, press the appropriate Access button. If you select No action, call forwarding follows the specifications of the Call Forward Default page.

  • Page 56: Dialing Another Call

    3101 and 3101SP Basic Telephones. Your administrator can verify the number and location on your telephone. To place more than one call on hold on a 3Com 3101 or 3101SP Basic Telephone: 1 To place the current call on hold, press the 2 To place the new call on hold, press 3 To return to either call, press the appropriate Access button.

  • Page 57: Transferring A Call

    To place more than one call on hold on a 3Com 2101 Basic Telephone: 1 Press the Hold button. 2 Make or receive a new call: 3 To place the second call on hold, press the Hold button. On a 3Com 2101 Basic Telephone, you can place at most two calls on hold.

  • Page 58: Announced (Screened) Transfer

    If the recipient wants to take the call, press Transfer again to complete the transfer. Hang up the handset. If you are on a 3Com 3101 or 3101SP Basic Telephone and the recipient does not want to take the call, retrieve it by pressing the Access button on which the call originated.

  • Page 59: Direct Mail Transfer

    The other three parties can be any combination of internal and external parties. On 3Com Basic Telephones, you must use the Feature Code. From a 3Com Basic Telephone, follow these steps: 1 Dial a call, or receive a call from someone else. Two parties are now on the call.

  • Page 60: Disconnecting The Last Person That You Called

    This feature is helpful if, when you add a party, That You Called your call is answered by someone else. On a 3Com 2101 Basic Telephone or a telephone that does not have a button programmed for Conference Drop: 1 Press Feature + 431.

  • Page 61: Setting The Volume

    Setting the Volume On any 3Com Telephone, use the Volume Control buttons to raise or lower one of these volumes: Ring Volume — To raise or lower the volume of the ring, press the up or down Volume Control button repeatedly while your telephone is ringing, until the volume is at the level that you prefer.
  • Page 62 5: S HAPTER TANDARD EATURES...

  • Page 63: Personalizing Your Telephone

    Your NBX® Networked Telephony System has many features that can make your telephone easier to use. This chapter describes: For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide below any screen in the NBX NetSet For how to set up your NBX NetSet utility password for the first time, see Chapter If your system uses a messaging application other than NBX Messaging,...

  • Page 64: Ringer Tones

    ERSONALIZING Ringer Tones To help you to distinguish the ring tone of your 3Com® Telephone from the sound of other phones, use the NBX NetSet utility to select one of nine ringing tones. You can also choose Silent Ring to disable audible ringing.

  • Page 65: Personal Speed Dials

    Apply, and then click Close. To use a personal speed dial: 1 Pick up the handset. If you are using a 3Com 3101SP Basic Telephone, you can press 2 Press the Feature button plus the 3-digit personal speed dial code for the number that you want to call.

  • Page 66: System-Wide Speed Dials

    Case: One-Touch Speed Dials” To use a system-wide speed dial: 1 Pick up the handset. If you are using a 3Com 3101SP Basic Telephone, you can press 2 Press the Feature button plus the 3-digit system-wide speed dial ID code for the number that you want to call.

  • Page 67: Printing Speed Dial Lists

    Include all of the prefix numbers that you would normally dial, such as a 9 or 8 or 1 to access an outside line, and, if necessary, the country code or area code. To include an account code, include the feature code, account code, and # before the telephone number Example: [888]1234#9785551212.

  • Page 68: Off-Site Notification

    7 Click Print. 8 Cut out the labels and put them in the label holders of your 3Com Telephone or your Attendant Console. 9 To save the edited LabelMaker, click the Save button at the top of the LabelMaker screen.
  • Page 69 4 In the first Attempt row, in the Method drop-down list, select Pager, VoiceMail, or EMail The cycle of notice behaviors differs depending on the method that you specify for the first attempt. See 5 In the Number/Address field: If you selected Pager for Method in step 4: Enter a pager number.
  • Page 70 6: P HAPTER ERSONALIZING system by telephone or through the NBX NetSet utility to delete your messages. 6 From the Interval drop-down list box, select the number of minutes that you want the system to wait after each attempt before it moves to the next attempt.
  • Page 71 If you specify EMail for the first attempt: Attempt Method E-mail and then you configure attempt: 2 through 5 as E-mail 2 through 5 as Pager 2 through 5 as VoiceMail If you specify Pager or VoiceMail for the first attempt: Attempt Method Pager or...

  • Page 72: Managing Off-Site Notification Using The Telephone

    Information > Call Forward Override. You can ask your administrator to map the Do Not Disturb feature to an available Access button on your 3Com Telephone, or you can use the Feature Code to enable and disable the feature. When Do Not Disturb is in effect:...

  • Page 73: Preventing Unauthorized Use Of Your Telephone

    DISTURB message disappears from the display panel. To view your current Do Not Disturb setting even if you do not have a 3Com Telephone or if you are away from your desk, log in to NBX NetSet > User Information > Feature Settings.

  • Page 74: Call Permissions

    Information > Call Permissions. Class of Service The Class of Service Override feature allows you to apply the features Override of your own 3Com Telephone temporarily to another 3Com Telephone on the same local network. Example: ELEPHONE When Telephone Locking is activated, a person using your telephone...

  • Page 75: Using A Headset

    3 Put on the headset. 4 Pick up the telephone handset and set it on your desk. For how to use a typical headset and amplifier with the 3Com Basic, Entry, or 3102 Business Telephone, see later in this section.

  • Page 76: Returning To The Headset After A Long Delay

    If the handset is off hook, press the System Appearance button beside the flashing light. On a 3Com Basic Telephone or an analog telephone, hang up the handset or press Feature +111. The headset amplifier buttons for Mute and On are both set to On.
  • Page 77 telephone. When you are ready to receive calls again, set up the headset for receiving calls: 1 Pick up the handset on your telephone and set it on your desk. 2 Put on the headset. On the amplifier, set the headset button to On. Using a Headset...
  • Page 78 6: P HAPTER ERSONALIZING ELEPHONE...

  • Page 79: Getting More From Your Telephone System

    ETTING ELEPHONE This chapter covers these topics: Listening to Your Messages in Your E-mail Account (Billing) Codes Caller ID Call Pickup Automatic Call Distribution Groups, Hunt Groups, and Calling Groups Supervisory Monitoring Call Park Paging Configurable Operators Using Message Waiting Indicator to Telephone Dialing a Call to a Remote Office Bridged Extensions Delayed Ringing...

  • Page 80: Listening To Your Messages In Your E-Mail

    To enter an account code for an outgoing external call: 1 Dial the phone number. If an account code is required on a 3Com Entry Telephone or analog telephone, you hear silence as the system waits for the required account code.

  • Page 81: Caller Id

    The account name, if known, displays. If the account code is incorrect, you are prompted to enter it again. On a 3Com Entry Telephone or analog telephone, if the account code is incorrect you may have to dial the phone number, press #, dial the correct account code, and press # again.

  • Page 82: Calling Line Identity Restriction (Clir)

    To enable CLIR-All for all calls from your telephone: 1 Pick up the handset, and press Feature + 889. The display panel on your 3Com Telephone shows CLIR-ALL on. 2 Dial the number that you want to call. The NBX system does not send caller ID information on this call or any future calls until you disable this feature.

  • Page 83: Call Pickup

    If you hang up the handset without making a call, the CLIR-NEXT feature remains active and will apply to the next external call that you make. If you are unsure about whether CLIR-NEXT is active, pick up the handset, press Feature + 890, and read the status message in the display panel of your telephone.

  • Page 84: Automatic Call Distribution Groups, Hunt Groups, And Calling Groups

    An agent becomes available to receive ACD calls by logging in to the ACD group. To log in to an ACD group using your 3Com Telephone: 1 Pick up the handset. 2 Press Feature + the feature code for the ACD group. Your administrator can tell you which feature code to use.
  • Page 85 Your administrator can configure whether you are allowed to log out or not. On the 3Com 2101 Basic Telephone, the display panel shows the message logged in. To log in to an ACD group using the NBX NetSet utility: 1 Log in to NBX NetSet >...

  • Page 86: Hunt Groups

    7: G HAPTER ETTING ORE FROM You can also perform the following actions: Viewing ACD Group Status Details Click Detail in NBX NetSet > User Information > ACD Groups to show more detailed information about the agents of this ACD group. Click each column heading to arrange the information in ascending or descending order.
  • Page 87 If you are in a dynamic hunt group, you must log in to the group to be part of it. To log in to a dynamic hunt group using your 3Com Telephone: 1 Pick up the handset. 2 Press Feature + the feature code for the hunt group. Your administrator can tell you which feature code to use.

  • Page 88: Calling Groups

    The indicator next to the button lights to show that you are logged in. On the 3Com 2101 Basic Telephone, the display panel shows the message IN. To log in to a dynamic hunt group using the NBX NetSet utility: 1 Log in to NBX NetSet >...

  • Page 89: Group Membership

    Figure 5 Figure 5 Sample Calling Group Configuration 1 Incoming Telephone Call 2 Telephone #1 3 Telephone #2 4 Telephone #3 5 After a specified number of rings with no answer 6 Receptionist Group Membership To view the list of users that belong to a group: 1 In NBX NetSet >...

  • Page 90: Monitor

    ACD or Hunt Group. A call could be forwarded through more than one group; the supervisor must provide the password of the most recent group. The supervisor must use a 3Com Telephone with a display panel and appropriate soft buttons, not a 3Com Entry Telephone, 3Com Cordless Telephone, 3Com 2101 Basic Telephone, or an analog telephone.

  • Page 91: Whisper

    5 Enter the extension number. Press OK or #. You join the call, either silently or with a tone announcing the call to the agent depending on system configuration. Your display panel now shows options to Whisper, Change Agent, or Barge-In. Only the supervisor’s display panel indicates that supervisory monitoring is in use.

  • Page 92: Change Agent

    Use the internal paging feature, the external paging feature, or both, to announce the call. The recipient can retrieve the call from any 3Com Telephone or analog telephone by dialing the Call Park extension that you give during your announcement.
  • Page 93 If you select a Call Park extension that is already in use, Park Cancelled appears on the display panel on your 3Com Telephone, and the call rings back to your telephone. Try another Call Park extension.

  • Page 94: Paging

    7: G HAPTER ETTING ORE FROM Paging Paging is the general term used to describe the act of broadcasting a voice message through audio speakers. You can: Each method allows you to broadcast a message to different destinations, depending on your location and equipment. Do not press the Feature button before you dial the Paging code.

  • Page 95: Paging Zones

    To page, perform the following steps using your 3Com Telephone: 1 Pick up the handset. 2 Dial the appropriate paging code on your system. 3 Speak the broadcast message into your handset and hang up. Paging Zones A page zone is a subset of internal extensions to which you can direct a broadcast using a configured extension.

  • Page 96: Configurable Operators

    7: G HAPTER ETTING ORE FROM Configurable The Configurable Operators feature gives a caller who is directed to voice Operators mail the option of going to another destination. You can configure your own operators for those who call your extension (if the administrator allows it), and you can also use this feature as a caller to another device.

  • Page 97: Using Message Waiting Indicator To Telephone

    Configuring the Operator Destinations To configure your own destinations for System and Personal Operator: 1 Log on to NetSet > NBX Messaging > Personal Operators. The current System Operator and Personal Operator extensions and access digits appear. If the administrator has given you the appropriate configuration permissions, the extensions appear in editable text boxes.

  • Page 98: Retrieving An Mwi Message

    2 Dial the extension that you want to call and press #. 3 The display panel on your 3Com Telephone shows Success. Retrieving an MWI To receive and retrieve an MWI message, you must have a 3Com Message Telephone with a display panel and a programmable access button with status light configured (by your administrator) for MWI Retrieve.

  • Page 99: Cancelling An Mwi Message

    To cancel an MWI message: 1 Pick up the handset and press Feature + 413. Or press the MWI Cancel access button. The display panel on your 3Com Telephone shows Cancel MWI To:. 2 Dial the extension to which you sent the MWI message that you want to cancel and press #.

  • Page 100: Dialing A Call To A Remote Office

    7: G HAPTER ETTING ORE FROM Dialing a Call to a You can dial calls between sites in your organization that are separated Remote Office geographically but that are linked by a Wide Area Network (WAN) connection. Each site must have an NBX system. Typical configurations are described in the next sections.
  • Page 101 your system. In this example, you dial a site code first, followed by the extension at the site. For example, as shown in Figure Chicago dials the site code 62 and then the appropriate extension (1000 through 3999). To reach a user in Dallas, a user in Chicago dials 63 and then the appropriate extension (1000 through 3999).

  • Page 102: Bridged Extensions

    YSTEM Any 3Com Manager’s Telephone Any 3Com Business Telephone Any 3Com 3101 or 3101SP Basic Telephone A 3Com 2101 Basic Telephone if a 3Com Attendant Console is associated with it. The administrator creates the bridged extension on the Attendant Console.

  • Page 103: Using Pulse Dialing

    Ringing feature on the manager’s telephone and has specified 4 rings (a typical setting). When a call comes in to the manager on that extension, the assistant’s telephone rings 4 times before the call audibly rings on the manager’s telephone. Even during the first silent rings, the line’s status light on the manager’s telephone flashes, allowing the manager to answer the call if required.

  • Page 104: Additional Applications

    7: G HAPTER ETTING ORE FROM You can configure a personal speed dial in the NBX NetSet utility to dial a number in pulse dial mode and then to switch to DTMF. Use the left angle-bracket character (<) in the NBX NetSet utility as the command to switch to DTMF mode.

  • Page 105: Feature Codes

    For help on accessing NBX® features from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet™ utility. NBX Tones As you use your 3Com Telephone to receive voice mail and use the feature codes on the NBX system, you hear these tones: EATURE...

  • Page 106: Feature Codes With 3Com Telephones

    A large number of telephone features are available by pressing the 3Com Telephones Feature button on a 3Com Telephone and entering a three-digit feature code. These feature codes are listed in hear the Error Tone if you make an error such as trying to enter an unsupported feature code, an invalid extension, or an invalid password.

  • Page 107: 3Com Basic Telephone

    The 3Com 2101 Basic Telephone has three programmable buttons that are set (from left to right) at the factory to Feature, Call Toggle, and Transfer. On the 3Com 3101 and 3101SP Basic Telephones, the first two (from left to right) programmable buttons are line appearance buttons and the next two buttons are set to Feature and Transfer.
  • Page 108 8: F HAPTER EATURE ODES Table 12 NBX Feature Codes (continued) Feature Call Park — Park a Call Call Pickup — Directed Call Pickup — Group Call Toggle Caller ID Restriction (CLIR — All) — On/Off Caller ID Restriction (CLIR — Next Call) Class of Service Override Conference Call —...
  • Page 109 Display Panel” Chapter 5 “Using a Headset” Chapter 6 Displays lists for you to scroll through and select. Speak (except 2101 and 3101) and listen without picking up the handset. “Speed Dials” Chapter 6 “Speed Dials” Chapter 6 “Transferring a Call”...
  • Page 110 8: F HAPTER EATURE ODES...
  • Page 111 TTENDANT 3Com Attendant Consoles and the NBX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently. Although receptionists are the primary users of the Attendant Console and CAS, the two can also be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers.

  • Page 112: 3105 And 1105 Attendant Consoles

    Figure 9 Access Buttons The 50 Access buttons on a 3Com Attendant Console can each have two sets of assignments: 1 through 50, and 51 through 100. To toggle between the two sets of assignments, you press the Shift button.
  • Page 113 Attendant Console Figure 8 3Com 3105 1 Hold button — Places a caller on hold. 2 Transfer button — Enables you to send a call to another telephone. 3 Direct Mail Transfer button — Allows you to send a caller directly to another user’s voice mailbox or phantom mailbox.
  • Page 114 Shift button LED is lighted when you have buttons 51 through 100 selected. 1105 A TTENDANT ONSOLES and the text that follows it describe the features on the 3Com 1105 Attendant Console If the light is The line is Available for use...

  • Page 115: Attendant Console Labels

    3 Labels — You can print labels for your Attendant Console using the LabelMaker forms in the NBX NetSet utility or on the NBX Resource Pack CD. See 4 Transfer button — Enables you to send a call to another telephone. See “Transferring a Call”...

  • Page 116: Complement Attendant Software

    9: 3C 3105 HAPTER Complement The Complement Attendant Software is an optional component, which Attendant requires a license. On your personal computer, the Complement Software Attendant Software displays your telephone directory in a series of tabs. Each tab sorts the directory by a different type of information, for example, by last name, by department, or by extension.

  • Page 117: Managing Calls

    Table 14 keyboard shortcuts to functions on the Action menu. Table 14 Attendant Software Buttons and Keyboard Shortcuts Button Answer Dial Park UnPark Release Hold UnHold Transfer Complete Transfer Completes the transfer of a call. Cancel Transfer Conference Complete Conference Cancel Conference Cancels the addition of a party to a conference Managing Calls To manage incoming calls using the Complement Attendant Software,...
  • Page 118 9: 3C 3105 1105 A HAPTER TTENDANT ONSOLES...

  • Page 119: Telephone Nstallation And Maintenance

    3Com 3102 Business Telephones 3Com 3103 Manager’s Telephones 3Com 3105 Attendant Consoles Older 3Com telephones that include “PE” in the part number Switch port for connecting a computer or other network device, such as a 3Com Attendant Console, to the network.
  • Page 120 ELEPHONE NSTALLATION AND Figure 11 Connection details for each type of 3Com device are listed on the packing sheet that is shipped with the device. Figure 11 Underside of the 3Com 3102 Business Telephone CAUTION: The NBX system operates over the LAN, not through traditional telephone wiring.

  • Page 121: Attaching And Adjusting The Articulating Support Bracket

    Attaching and Adjusting the Articulating Support Bracket The following device support brackets have built-in strain relief clamps: 3101, 3102, 3103, 3105, and 3100. 3Com 3105 Attendant Console 3Com 3101 and 3101SP Basic Telephones Figure...
  • Page 122 A: T PPENDIX ELEPHONE NSTALLATION AND Figure 13 Adjusting the Support Bracket 1 Lock tab To adjust the support bracket, press to release the lock tab, rotate the bracket to the position that you want, and then release the lock tab. Figure 14 Wall Mounting 1 Bottom supports When you mount a device on a wall, attach the support bracket and...

  • Page 123: Attaching And Adjusting The Fixed Support Bracket

    Figure 15 Low-Profile and High-Profile Desktop Positions Attaching and Adjusting the Fixed Support Bracket 3Com1105 Attendant Console 3Com 2101 Basic Telephone Figure 15, the support bracket is outlined to show you how to install...

  • Page 124: Wall-Mount Position

    1 Handset support peg 2 Wall with a solid backing 3 Support bracket in the low-profile position on opposite end of telephone AINTENANCE shows an 3Com 2102 Telephone in the wall-mount position. (Figure 16) so that the spring- loaded Figure...

  • Page 125: Security Wall-Mount Bracket

    Bracket cannot be removed by unauthorized persons is available for the following devices: For how to order this bracket, consult your 3Com NBX Voice-Authorized Partner. Read and follow the instructions that come with the bracket. Moving Your All 3Com Telephones have the Automatic Telephone Relocation feature.
  • Page 126 “All Ports Busy.” After I call another user in my organization, I hear a tone but no ringing. On my 3Com Business Telephone or 3Com Manager’s Telephone, all incoming internal calls come over my speaker phone.
  • Page 127 Table 15 Possible Problems (continued) Possible Problem Suggested Solutions When I try to access the Ask your administrator to verify the IP address that you NBX NetSet utility, I do not typed into your web browser. get a response after I type the NBX system’s IP address and press Enter.
  • Page 128 A: T PPENDIX ELEPHONE NSTALLATION AND AINTENANCE...
  • Page 129 NDEX Access buttons 1105 Attendant Console 114 2101 Basic Telephone 27 3101 and 3101SP Basic Telephones 21 3105 Attendant Console 113 account codes and billing codes 80 feature code 107 ACD 84 and the Do Not Disturb feature 73 feature code 107...
  • Page 130 3105 Attendant Console 113 directed call pickup 83 display panel 2101 Basic Telephone 26 3101 and 3101SP Basic Telephones 20 call logs, user directory, and speed dial lists 47 icons, 2101 Basic Telephone 28 Do Not Disturb Feature and call forwarding 55...
  • Page 131 61 headset using 75 volume 61 hold 2101 Basic Telephone 56 3101 and 3101SP Basic Telephones 55 by parking calls on a 2101 Basic Telephone 92 feature code 108 introduction 55 more than one call 56 Hold button...
  • Page 132 2101 Basic Telephone 27 3101 and 3101SP Basic Telephones 21 message waiting indicator for voice mail 2101 Basic Telephone 32 3101 and 3101SP Basic Telephones 20, 32 analog telephones 32 message waiting indicator to telephone 97 cancelling 99 deleting 98...
  • Page 133 41 problems, solving 119 programmable Access buttons 1105 Attendant Console 114 2101 Basic Telephone 27 3101 and 3101SP Basic Telephones 21, 22 3105 Attendant Console 113 public address system 94, 95 pulse dialing 103 feature codes 109 Quick Reference sheets 17...
  • Page 134 103 tones, 3Com Telephones 105 tones, ringer selection 64 Transfer button 1105 Attendant Console 115 2101 Basic Telephone 27 3101 and 3101SP Basic Telephones 23 3105 Attendant Console 113 transferring calls 57 feature code 109 troubleshooting introduction 119...

This manual is also suitable for:

3c10401a - nbx 3101 basic phone voipNbx chassis - apx30m/43101sp210131051105

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