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Part Number: 900-0095-01
Published: July 2002
NBX
Telephone Guide
®
Telephones
NBX 1102 Business Telephone
■
NBX 2102 Business Telephone
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NBX 2102-IR Business Telephone
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NBX 2101 Basic Telephone
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Attendant Consoles
NBX 1105 Attendant Console
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NBX Complement Attendant Software
■
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Table of Contents
Related Manuals for 3Com 1102B - NBX Business Phone VoIP
Summary of Contents for 3Com 1102B - NBX Business Phone VoIP
- Page 1 Telephones NBX 1102 Business Telephone ■ NBX 2102 Business Telephone ■ NBX 2102-IR Business Telephone ■ NBX 2101 Basic Telephone ■ Attendant Consoles NBX 1105 Attendant Console ■ NBX Complement Attendant Software ■ http://www.3com.com/ Part Number: 900-0095-01 Published: July 2002...
- Page 2 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.
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Page 3: Table Of Contents
ONTENTS BOUT UIDE How to Use This Guide Conventions Documentation Comments on the Documentation ETTING TARTED Setting Up Your Password and Voice Mail for the First Time NBX NetSet Utility Starting the NBX NetSet Utility Navigation and Shortcut Icons in the NBX NetSet Utility Quick Reference Sheets NBX B USINESS... - Page 4 Changing Your Password Security Tips Changing Your Name Announcement and Personal Greeting Listening to NBX Messages From Your Computer From Your NBX Telephone From Any Internal NBX Telephone From a Remote Location Information About Your Messages Replying to a Message Forwarding a Message Creating and Sending a Message Creating Personal Voice Mail Group Lists...
- Page 5 Direct Mail Transfer Establishing a Conference Call More About Conference Calls Disconnecting the Last Person That You Called Setting the Volume ERSONALIZING ELEPHONE Guidelines About Features on NBX Telephones Ringer Tones Speed Dials Personal Speed Dials System-wide Speed Dials Special Case: One-Touch Speed Dials Printing Speed Dial Lists Printing Labels for NBX Telephones Off-Site Notification...
- Page 6 Hunt Groups and Calling Groups Hunt Groups Calling Groups Group Membership Call Park Paging Dialing a Call to a Remote Office Using Unique Extensions Using Site Codes Bridged Extensions Delayed Ringing Pulse Dialing Using a Feature Code Using a Mapped Button Using a Personal Speed Dial Additional Applications TTENDANT...
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Page 7: About This Guide
BOUT UIDE ® This guide is intended for anyone using NBX Telephones, the NBX 1105 Attendant Console, or the NBX Complement Attendant Software. It includes information about using the NBX Voice Mail system and the ™ NBX NetSet administration utility for personal telephone settings. If the information in the release notes (readme.pdf) on the Resource Pack CD differs from the information in this guide, follow the instructions in the release notes. -
Page 8: Conventions
ATA device. NBX 25 NBX 25 Communications System NBX 100 NBX 100 Communications System SuperStack 3 NBX 3Com SuperStack 3 NBX Networked Telephony Solution Table 3 lists conventions that are used throughout this guide. Table 3 Icons Icon Type... -
Page 9: Documentation
Your suggestions are important to us. They help us to make the NBX Documentation documentation more useful to you. Please send your e-mail comments about this guide or any of the 3Com NBX documentation and Help systems to: NBX_Techpubs_comments@3com.com Include the following information with your comments: Document title ■... - Page 10 BOUT UIDE...
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Page 11: Getting Started
ETTING TARTED As soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and personal greeting. This chapter covers these topics: Setting Up Your Password and Voice Mail for the First Time ■... - Page 12 (Feature Entry Tone) password for the NBX NetSet utility. + new password + new password + 434 3Com recommends that you use the (Feature Entry Tone) same password for NBX NetSet and + repeat your new + repeat your new + new password your voice messaging application.
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Page 13: Nbx Netset Utility
NBX NetSet utility. See Chapter 4 for voice messaging features. If your NBX system uses 3Com NBX Unified Communications or a third-party messaging application, off-site notification and other voice messaging features are available through your messaging application. See the application’s documentation rather than using this Guide. -
Page 14: Navigation And Shortcut Icons In The Nbx Netset Utility
1: G HAPTER ETTING TARTED Navigation and The icons at the lower right of any Personal Settings window allow you Shortcut Icons or your administrator to navigate to the following features: in the NBX NetSet Table 5 Navigation Icons Utility Icon Action Where You Go... -
Page 15: Nbx Business Telephones
NBX B USINESS ELEPHONES This chapter describes the buttons, controls, and features on the following NBX telephone models: NBX 1102 Business Telephone ■ NBX 2102 Business Telephone ■ NBX 2102-IR Business Telephone ■ The chapter covers these topics: Business Telephone Buttons and Controls ■... -
Page 16: Business Telephone Buttons And Controls
2: NBX B HAPTER USINESS ELEPHONES Business Telephone Figure 1 shows the buttons and controls on the NBX Business Telephone. Buttons and Business 2102-IR Shown) Figure 1 NBX Telephone (Model Controls 6 7 8 10 a–f The NBX Business Telephones have these features: 1 Handset 2 MSG (Message) button —... - Page 17 Business Telephone Buttons and Controls 5 Soft buttons — Allow you to select names from the internal user directory, select and dial a personal speed dial or system-wide speed dial, and select and redial a recent call to or from your telephone. See “Using the NBX Telephone Display Panel”...
- Page 18 2: NBX B HAPTER USINESS ELEPHONES 15 Redial button — Redials the last telephone number or extension that you called. See “Redialing a Call” Chapter 16 Speaker button — Enables you to use the speaker phone feature. Press the Speaker button before you dial the call, when your telephone is ringing, or while a call is in progress.
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Page 19: Programmable Access Buttons On The Business Telephone
Programmable Access Buttons on the Business Telephone Programmable Figure 2 displays the 18 programmable Access buttons. The One-Touch Access Buttons on Speed Dials screen in the NBX NetSet utility shows your telephone’s the Business current button mappings. Telephone Figure 2 Access Buttons Default Settings Access buttons have these default settings, which your administrator can change:... -
Page 20: Status Lights For System Appearance Buttons On The Business Telephone
2: NBX B HAPTER USINESS ELEPHONES Status Lights for The light for each Access button that is set up as an incoming line (system System Appearance appearance) indicates the status of the button. Table 6 shows the light Buttons on the pattern that is associated with the status of each line status. -
Page 21: Nbx Basic Telephone
NBX B ASIC ELEPHONE This chapter describes the buttons, controls, and features that are specific to the NBX 2101 Basic Telephone. It covers these topics: Basic Telephone Buttons and Controls ■ Programmable Access Buttons on the Basic Telephone ■ Programmable Access Buttons on the Basic Telephone ■... -
Page 22: Basic Telephone Buttons And Controls
3: NBX B HAPTER ASIC ELEPHONE Basic Telephone Figure 3 shows the buttons and controls on the NBX Basic Telephone. Buttons and Figure 3 NBX Basic Telephone (Model 2101) Controls The NBX Basic Telephone has these features: 1 Handset 2 Display panel — Provides telephone status messages (see Table Caller ID, Locked Telephone, and other feature information (if enabled), and the number of messages in your voice mail mailbox. -
Page 23: Programmable Access Buttons On The Basic Telephone
Programmable Access Buttons on the Basic Telephone 4 Scroll buttons — Allow you to scroll through user names in the internal user directory, view your personal speed dials and system-wide speed dials, and view recent calls to and from your telephone. See “Using the NBX Telephone Display Panel”... -
Page 24: Status Icons On The Basic Telephone
3: NBX B HAPTER ASIC ELEPHONE Status Icons on the Your NBX Basic Telephone allows you to use two telephone lines at the Basic Telephone same time. On the display panel, the behavior of the telephone icon next to the number 1 (for Line 1) on the first row, or 2 (for Line 2) on the second row, indicates the status of the lines. -
Page 25: Nbx Voice Messaging
If your system uses a messaging application other than NBX Messaging, ® ® such as 3Com Unified Communications or a third-party messaging application, use the documentation for your messaging application instead of the instructions in this chapter. EXCEPTION: Use the procedures in “Changing Your Password”... -
Page 26: Important Considerations
See “Security Tips” next. If your NBX system uses 3Com NBX Unified Communications or a third-party messaging system: Use the feature code method in Table 8 to set and change the NBX ■... -
Page 27: Security Tips
+ current password utility. + repeat new password + repeat new password (Feature Entry Tone) 3Com recommends that you use + new password the same password for NBX NetSet and your messaging application. (Feature Entry Tone) + repeat new password... -
Page 28: Listening To Nbx Messages
NBX NetSet password the first time, see Chapter If your system uses a messaging application other than NBX Messaging (such as 3Com NBX Unified Communications or a third-party messaging application), use the documentation for your messaging application instead of these instructions. -
Page 29: From Your Computer
Listening to NBX Messages From Your Computer To listen to your messages from your computer, you must have a sound card and a third-party application such as Windows Media Player: 1 Log on to the NBX NetSet utility with your extension and password. 2 Select a message in the Voice Mail Messages area, Personal Settings tab. -
Page 30: Information About Your Messages
4: NBX V HAPTER OICE ESSAGING Table 9 Managing Your NBX Voice Messages Play or repeat a message. Save the message. Delete the message from your mailbox. You cannot retrieve a message after you delete it. Reply to the message. See “Replying to a Message”... -
Page 31: Replying To A Message
Replying to a Message Replying to a You can send a reply to the originator of a voice mail message. Message If you receive a message that is marked Private, you can send a reply only to the originator. To reply to a message after you listen to it: 1 Press 4. - Page 32 4: NBX V HAPTER OICE ESSAGING 4 Optionally, press one of these buttons, OR proceed to step 5. Re-record your introductory comment. Listen to your introductory comment. Mark the message Private or Urgent. See “Marking a Message as Private or Urgent” later in this chapter.
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Page 33: Creating And Sending A Message
Creating and Sending a Message Creating and To create and send a message directly without actually making a call: Sending a Message 1 Log in to your mailbox at your telephone or remotely. 2 Dial 2 to select Create and Send a Message. 3 At the tone, record a message that is at least 2 seconds long, and press # to end the recording. -
Page 34: Creating Personal Voice Mail Group Lists
4: NBX V HAPTER OICE ESSAGING Creating Personal A Personal Voice Mail List, also called a mail group, is a collection of Voice Mail Group extensions to which you assign a special “group number.” Use it to send Lists a message to everyone on the list at the same time. A Personal Voice Mail List is not the same as a Hunt Group or Calling Group. -
Page 35: Modifying Or Deleting Groups
Creating Personal Voice Mail Group Lists Modifying or You can review your voice mail groups, add members, or delete a group. Deleting Groups To modify a voice mail group: 1 Log in to your mailbox at your telephone or remotely. 2 Dial 9 for Mailbox Options. -
Page 36: Marking A Message As Private Or Urgent
4: NBX V HAPTER OICE ESSAGING Marking a Message When you leave a message in another user’s mailbox, you can mark it as as Private or Urgent Private or Urgent. If you do not select a delivery option, your message is sent as a Normal message. -
Page 37: Other Ways To Manage Your Voice Mail Messages
Other Ways to Manage Your Voice Mail Messages Other Ways to You can listen to and, in some configurations, delete your voice messages Manage Your Voice from within an e-mail application or a messaging application using your Mail Messages Internet browser. For details, see “Listening to Your Messages in Your E-mail or Browser”... -
Page 38: Phantom Mailbox
4: NBX V HAPTER OICE ESSAGING Phantom Mailbox A phantom mailbox does not have an actual telephone associated with it. The administrator sets up a phantom mailbox. Examples: If you are a sales representative who travels constantly for your ■ organization and never comes into the office, you still need a way to receive telephone messages. -
Page 39: Standard Features
NBX NetSet password the first time, see Chapter If your system uses a messaging application other than NBX Messaging, such as 3Com NBX Unified Communications or a third-party messaging application, use the documentation for your messaging application instead of the instructions in this chapter. -
Page 40: Answering A Call
5: S HAPTER TANDARD EATURES Answering a Call To answer an incoming call, pick up the handset or, if you are using an NBX Business Telephone, press the Speaker button. The display panel on an NBX Telephone shows the name and extension of an internal caller. -
Page 41: Using The Nbx Telephone Display Panel
Using the NBX Telephone Display Panel Table 10 Managing Multiple Calls on the NBX Basic Telephone (continued) Line A Line B How to Manage New Calls On hold On hold If you have placed two calls on hold: And you DO NOT hang up the handset, press ■... -
Page 42: Tips On Using The Lists
5: S HAPTER TANDARD EATURES Tips on After you press a scroll key, if you do not select an item immediately, ■ Using the Lists the display alternates between the list: Call Logs Directory and the menu choices: Select an entry Slct | Back | Exit In the user directory, names appear in alphabetical order. -
Page 43: An External Call
Setting Your Call Coverage Point 3 When you are finished, hang up the handset, or if you are using the Speaker, press the Speaker button again to end the call. For details about placing calls to remote or branch offices, see “Dialing a Call to a Remote Office”... -
Page 44: Putting A Call On Hold
5: S HAPTER TANDARD EATURES 3 Select a call coverage point: If you select Forward Call to Phone Number, type that number in ■ the Phone Number field. Do not use parentheses, hyphens, or spaces. For external calls, start by entering a 9 or 8 or whatever required to access an outside line. -
Page 45: Transferring A Call
Transferring a Call Transferring a Call When you answer an incoming telephone call, the Transfer feature allows you to send that call from your telephone to any other internal line or, if your call permissions allow, to an outside line. (To view your permissions, log in to NBX NetSet >... -
Page 46: Direct Mail Transfer
5: S HAPTER TANDARD EATURES Direct Mail Transfer You can transfer a call directly into another user’s voice mailbox. The call does not ring on that user’s telephone. Calls transferred to a user’s mailbox by means of Direct Mail Transfer are always directed into that user’s voice mailbox, even if the recipient has specified a different call coverage point. -
Page 47: More About Conference Calls
Establishing a Conference Call Until you press the Conference button (or Feature + 430) the ■ second time, the second party remains on hold, and you may converse with the third party privately. For a blind conference, press the Conference button (or Feature + ■... -
Page 48: Disconnecting The Last Person That You Called
5: S HAPTER TANDARD EATURES Disconnecting the (NBX 100 and SuperStack 3 NBX only) Use the Conference Drop Last Person feature to disconnect the last person that you add to a conference call. That You Called This feature is helpful if, when you add a party, your call is answered by someone else. -
Page 49: Personalizing Your Telephone
NBX NetSet password for the first time, see Chapter If your system uses a messaging application other than NBX Messaging, such as 3Com NBX Unified Communications or a third-party messaging application, use the documentation for your messaging application instead of these instructions. -
Page 50: Guidelines About Features On Nbx Telephones
6: P HAPTER ERSONALIZING ELEPHONE Guidelines About If your telephone does not have a button programmed for Feature, ■ Features on NBX ask your administrator to program one. Unless otherwise noted, all of Telephones these features are available on the NBX 100, NBX 25, and SuperStack 3 NBX systems. -
Page 51: Speed Dials
Speed Dials Speed Dials This section describes the types of speed dials — personal speed dials and system-wide speed dials, plus the special case for NBX Business Telephones, called One-Touch speed dials. It also describes how you can print a list of speed dials and a set of labels for your telephone, showing which of your buttons are mapped to features and speed dial numbers. -
Page 52: System-Wide Speed Dials
6: P HAPTER ERSONALIZING ELEPHONE To use a personal speed dial: 1 Pick up the handset or, if you are using an NBX Business telephone, you can press the Speaker button. 2 Press the Feature button plus the 3-digit personal speed dial code for the number you want to call, or scroll to Personal Speed Dials on the display panel, press Slct, scroll to the number that you want to dial, and press Slct again. -
Page 53: Special Case: One-Touch Speed Dials
Speed Dials Special Case: (NBX Business Telephones only) In most circumstances, your One-Touch administrator designates the bottom 3 of the 9 Access buttons at the Speed Dials right of your NBX Business Telephone (item 7 in Figure 2 Chapter 2) as extension lines to manage incoming and outgoing telephone calls. -
Page 54: Printing Speed Dial Lists
6: P HAPTER ERSONALIZING ELEPHONE Printing You may find it useful to have a paper list of personal or system speed Speed Dial Lists dials. To print a list of speed dials: 1 Log in to NBX NetSet > Speed Dials > Personal or System-wide. 2 Click 3 A list appears with all of the personal or system-wide speed dial numbers that are allocated to your telephone. -
Page 55: Off-Site Notification
Off-Site Notification Off-Site When you enable off-site notification, the NBX Messaging system notifies Notification you that you have received voice mail. You can then retrieve your messages. Off-site notification consists of one cycle of up to five attempts to reach you, one attempt for each Attempt row that you configure in the Off-Site Notification screen. - Page 56 6: P HAPTER ERSONALIZING ELEPHONE If you selected EMail for Method in step 2: ■ Enter the e-mail address at which you want to be notified. You can ■ use different e-mail addresses for different Attempts. You can listen to the messages using your PC sound card. If you delete the e-mail notice with its attached WAV file after you listen to the message, you delete only the copy.
- Page 57 Off-Site Notification Notice Behaviors These tables explain how the cycle of notice behaviors depends on the method that you select for the first attempt. See the definitions as well “Resetting the Off-Site Notification Cycle”on the next page. If you specify EMail for the first attempt: ■...
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Page 58: Do Not Disturb
6: P HAPTER ERSONALIZING ELEPHONE Resetting the Off-Site Notification Cycle When you log in to your voice mailbox and hang up or log off (regardless of whether you listen to or delete messages), you start the off-site notification cycle again. You will be notified about the next message that comes into your voice mailbox. -
Page 59: Preventing Unauthorized Use Of Your Telephone
Preventing Unauthorized Use of Your Telephone To enable and disable Do Not Disturb using the feature code: 1 Pick up the handset and press Feature + 446. 2 Hang up. Your telephone is now in Do Not Disturb mode. The display panel on an NBX Telephone shows DO NOT DISTURB. -
Page 60: Call Permissions
6: P HAPTER ERSONALIZING ELEPHONE Call Permissions Your administrator establishes Call Permissions to control the types of calls that can be dialed from your telephone. The administrator can configure these permissions to change depending on the time of day. For example, your administrator can prevent long-distance calls from being dialed from your telephone outside of business hours. -
Page 61: Palm Integration
Palm Integration Palm Integration (NBX 2102-IR Telephone only) — The infrared port on the front edge of the NBX Model 2102-IR Business Telephone receives infrared signals from a hand-held device running the Palm operating system. You can use your hand-held device to call numbers in its directory and to perform standard NBX Business Telephone operations, such as Forward, Redial, and Transfer. -
Page 62: Ending Calls When Using A Headset
If you plan to not use the headset for a long time (for instance, overnight), 3Com recommends that you set the mute and headset buttons on the amplifier to Off and hang up the handset on your telephone. -
Page 63: Getting More From Your Telephone System
If your system uses a messaging application other than NBX Messaging, such as 3Com ® ®... -
Page 64: Listening To Your Messages In Your E-Mail Or Browser
7: G HAPTER ETTING ORE FROM ELEPHONE YSTEM Listening to Your (NBX 100 and SuperStack 3 NBX) You can listen to your voice mail Messages in Your from any computer that allows you to access your e-mail. Your e-mail E-mail or Browser software application must be IMAP-4 compliant, such as Microsoft Outlook. -
Page 65: Caller Id
Caller ID Caller ID Your administrator can set up your NBX system to allow for Internal and External Caller ID and can configure the system so that you can block your identity (telephone number) from the person whom you are calling. Internal and External By default, the NBX system shows the extension and name of an internal Caller ID... -
Page 66: Call Pickup
7: G HAPTER ETTING ORE FROM ELEPHONE YSTEM To disable CLIR-All: 1 Pick up the handset. 2 Press the Feature button and 889 again. CLIR-ALL ON appears briefly in the display panel, and then disappears when you hang up the handset. To view your current CLIR-All setting, log in to NBX NetSet >... -
Page 67: Directed Call Pickup
Call Pickup Directed Call Pickup To answer a call that is ringing on another user’s telephone using the feature code: 1 Pick up the handset. 2 Press the Feature button followed by 455 and the user’s extension. The call is directed to your telephone. To answer a call ringing on another user’s telephone using One-Touch Pickup: 1 Pick up the handset. -
Page 68: Hunt Groups And Calling Groups
7: G HAPTER ETTING ORE FROM ELEPHONE YSTEM Hunt Groups and Your administrator can establish informal “call centers” so that incoming Calling Groups calls can be directed to several phones. Calls that come in to your telephone through your extension go to the call coverage point that you have set up. - Page 69 Hunt Groups and Calling Groups Hunt groups can be static or dynamic: If you are in a static hunt group, you are always part of that group ■ along with the other group members. If you are in a dynamic hunt group, you must log in to the group to be ■...
- Page 70 7: G HAPTER ETTING ORE FROM ELEPHONE YSTEM To log in to a dynamic hunt group using the NBX NetSet utility: 1 Log in to NBX NetSet > User Information > Hunt Groups. 2 Select the number of the hunt group that you want to log in to. 3 In the Password text box, type the hunt group password.
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Page 71: Calling Groups
Hunt Groups and Calling Groups Calling Groups One type of hunt group is the Calling Group. Calling groups allow an incoming call to ring simultaneously on all telephones in a group, for example, a customer service group. To log in to or out of a calling group follow the steps in “Hunt Groups and Calling Groups”... -
Page 72: Call Park
7: G HAPTER ETTING ORE FROM ELEPHONE YSTEM Call Park Use Call Park to place a call in a “holding pattern” and make it available for another person to pick up from any telephone on the system. Use the internal paging feature, the external paging feature, or both, to announce the call. -
Page 73: Paging
Paging 3 To notify another user about the parked call: a From an NBX Business Telephone, select an Access button that is assigned for placing telephone calls, and dial the user’s extension, or use the paging feature. See “Paging” next for details. b From an NBX Basic Telephone, press the hook switch. -
Page 74: Dialing A Call To A Remote Office
7: G HAPTER ETTING ORE FROM ELEPHONE YSTEM Dialing a Call to a (NBX 100 and SuperStack 3 NBX) On these systems, you can dial calls Remote Office between sites that are separated geographically but that are linked by a Wide Area Network (WAN) connection. -
Page 75: Bridged Extensions
Bridged Extensions Figure 7 Using Site Codes to Dial Remote Offices Chicago Atlanta NBX System NBX System Extensions Extensions 1000–3999 1000–3999 Site Code 61 Site Code 62 Dallas NBX System Extensions 1000–3999 Site Code 63 Bridged Extensions With a bridged extension, buttons and status lights on one telephone are associated with buttons and status lights on another telephone. -
Page 76: Delayed Ringing
7: G HAPTER ETTING ORE FROM ELEPHONE YSTEM Delayed Ringing (NBX Business Telephone and Attendant Console only) The Delayed Ringing feature prevents a telephone on a shared line from ringing on a specific telephone until the incoming call rings on another telephone a specified number of times. -
Page 77: Using A Feature Code
Additional Applications Using a Feature Code To change from pulse dialing to DTMF during a call: 1 Press the Feature button and 891. 2 Your connection is switched from pulse to tone (DTMF) for the remainder of the call. When you hang up, the port you were using on the Analog Line Card reverts to pulse dialing mode. - Page 78 7: G HAPTER ETTING ORE FROM ELEPHONE YSTEM...
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Page 79: Attendant Consoles
TTENDANT ONSOLES The NBX 1105 Attendant Console and the NBX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently. Although receptionists are the primary users of the Attendant Console and CAS, the two can be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers. -
Page 80: Nbx 1105 Attendant Console
8: A HAPTER TTENDANT ONSOLES NBX 1105 The NBX 1105 Attendant Console has 50 Access buttons and five Attendant Console preprogrammed buttons. Each of the Access buttons can handle two assignments, for total functionality of 100 buttons. The buttons support most of the same functions as the 12 Access buttons on the NBX Business Telephone. - Page 81 NBX 1105 Attendant Console Attendant Console Figure 8 1 Access buttons with LEDs — An indicator light next to each button shows whether the line is available or in use and which assigned features are enabled. For details of button status, see Table 6 Chapter 2 Labels —You can print labels for your Attendant Console using the...
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Page 82: Attendant Console Labels
8: A HAPTER TTENDANT ONSOLES Attendant Console To use the Attendant Console LabelMaker: Labels 1 Log in to NBX NetSet > Speed Dials. 2 Right click Attendant Console Labels and save the file to your PC. 3 On your PC, open the file and edit the label template by clicking on the square that you want to edit. -
Page 83: Complement Attendant Software
Complement Attendant Software Complement On your personal computer, the Complement Attendant Software Attendant displays your telephone directory in a series of tabs. Each tab sorts the Software directory by a different type of information, for example, by last name, by department, or by extension. -
Page 84: Managing Calls
8: A HAPTER TTENDANT ONSOLES Table 15 describes Complement Attendant Software buttons and the keyboard shortcuts to functions on the Action menu. Table 15 Attendant Software Buttons and Keyboard Shortcuts Keyboard Button Purpose Shortcut Answer Answers an incoming call. Alt+A Dial Dials a selected number to place an outgoing call. -
Page 85: Telephone Installation , Maintenance , And
ELEPHONE NSTALLATION AINTENANCE ROUBLESHOOTING This chapter covers these topics: Connecting the Telephone ■ Attaching and Adjusting the Support Bracket ■ Moving Your Telephone ■ Swapping Telephones ■ Cleaning Your Telephone ■ Troubleshooting Problems ■ Connecting the The underside of the NBX Telephone is shown in Figure Telephone Figure 9 Underside of the NBX Telephone... -
Page 86: Attaching And Adjusting The Support Bracket
A: T PPENDIX ELEPHONE NSTALLATION AINTENANCE ROUBLESHOOTING The underside of the NBX Business Telephone includes: 1 Handset cord (connects to the handset) 2 Computer cable (connects to your desktop computer) 3 Ethernet cable (to the LAN jack) 4 Power cord (to an electrical power source) 5 Strain relief tab that prevents the power cord from becoming disconnected 6 Tabs for the mounting bracket... -
Page 87: Wall-Mount Position
Attaching and Adjusting the Support Bracket Wall-Mount Position To mount the NBX Telephone on a wall, put the bracket on the opposite end of the telephone in the low-profile position. Pull and twist the knob on the underside of the phone 90 degrees (Figure 11) so that the spring- loaded peg projects out on the top of the phone (Item 1 in... -
Page 88: Moving Your Telephone
A: T PPENDIX ELEPHONE NSTALLATION AINTENANCE ROUBLESHOOTING Moving Your All NBX Telephones have the Automatic Telephone Relocation feature. Telephone Each telephone has a unique “address.” You can move your telephone to another location, connect it to any Ethernet jack on the LAN, and still maintain all of your personalized features, speed dials, and extension number. -
Page 89: Troubleshooting Problems
Troubleshooting Problems Troubleshooting Table 16 lists possible problems that you may encounter and the most Problems likely solutions. Where possible, each solution refers to the section in this guide where you can find detailed information. Table 16 Possible Problems Possible Problem Suggested Solutions My telephone has no dial tone and the display Verify that the power cord is fully inserted in the correct... - Page 90 A: T PPENDIX ELEPHONE NSTALLATION AINTENANCE ROUBLESHOOTING Table 16 Possible Problems (continued) Possible Problem Suggested Solutions I am unable to log in to the NBX NetSet utility. You must set up your voice mail before you can use the NBX NetSet utility.
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Page 91: Index
NDEX call forward (call coverage point) 43 call logs Access buttons on telephone display panel 41 Attendant Console 80, 81 call park 72 Basic Telephone 23 button on Attendant Console 81 Business Telephone 17 button on Business Telephone 19 account codes and billing codes 64 default extensions 72 Acrobat Reader 54, 81 retrieving a parked call 73... - Page 92 NDEX delayed ringing 76 Greeting-Only mailboxes 37 dial tone 89 group call pickup 66 on analog telephones 7 group lists, personal voice mail dialing calls 42 creating 34 redial 43 modifying 35 release with headset 61 group voice mailbox 38 switching from pulse to tone 76 direct mail transfer 46 button on Attendant Console 81...
- Page 93 NDEX LabelMakers name announcement for NBX telephones 54 changing 27 for the Attendant Console 81 setting the first time 12 problems with printing 90 NBX 100 8 length of voice messages 26 NBX 25 8 lights, status 20 NBX Basic Telephone 21 listening to messages NBX Business Telephones 15 from an analog telephone 28...
- Page 94 NDEX personal greeting changing 27 scroll buttons 17, 23 setting the first time 12 security personal speed dial numbers 51 passwords 26, 27 personal voice mail group lists preventing unauthorized outbound calls 59 creating 34 wall-mount bracket 87 modifying 35 sending messages 33 phantom mailboxes 38 shared telephone lines...
- Page 95 NDEX third-party messaging applications 25 time-of-day calling restrictions 59 Wait for NCP message 90 toll calls, preventing others from dialing 60 wall-mount bracket 87 tone dialing 76 tones, ringer selection 50 Transfer button Attendant Console 81 Business Telephone 17 transferring calls 45 troubleshooting 85 list of possible problems 89 unauthorized use of telephone, preventing 59...
- Page 96 NDEX...