Anshin Enkaku Support - Samsung Galaxy Feel2 Instruction Manual

Anshin Enkaku Support
By sharing screens of your terminal with an operator of Anshin
Enkaku Support center, you can receive technical support to make
settings, use apps, or connect peripheral devices such as PC, etc. (In
Japanese only)
• This service is not available when the docomo nano UIM card is not
inserted, when using the international roaming, or in the Airplane mode.
• Anshin Enkaku Support is a paid service that requires subscription.
• Some operations and settings are not supported.
• For details of Anshin Enkaku Support, refer to NTT DOCOMO website.
■ Share the screen with operator (Inquiries by phone)
1
Call あんしん遠隔サポー トセンター (Anshin Enkaku Support
center for smartphone)
From DOCOMO mobile phones : (No prefix) 15710 (toll free)
From land-line phones :
Business hours 9:00 a.m. to 8:00 p.m. (open all year round)
To call Anshin Enkaku Support from the terminal, from the Home
screen, "apps folder" → " 遠隔サポー ト (Enkaku Support)" → " 電話で問い合
わせる (Inquiry by phone)" → "Phone"/"Dial".
2
From the Home screen, "apps folder" → " 遠隔サポー ト (Enkaku
Support)"
3
" 接続画面に進む (Go to connection screen)" → " 同意する
(Agree)"
4
Enter connection number notified by DOCOMO
5
Enkaku support starts when you are connected
You can also use a Q&A website that is only for Anshin Enkaku Support
subscribers and contact an operator with LINE.
* You cannot use screen sharing inquires by LINE.
■ Troubleshooting on the Q&A website
1
From the Home screen, "apps folder" → " 遠隔サポー ト (Enkaku
Support)"
2
"Q&A サイ ト/ アプリで調べる (Inquiry by Q&A/app)"
0120-783-360
■ Contacting an operator with LINE
1
From the Home screen, "apps folder" → " 遠隔サポー ト (Enkaku
Support)"
2
"LINE で問い合わせる (Inquiry by LINE)"
145
Appendix/Index